Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
ISG Software Research offers all accredited members of the media unlimited online access to our comprehensive library of qualitative and quantitative market research and analysis. We are available to discuss the market, state of end user organizations, vendors and technology and trends about market evolution.
In addition to access to our benchmark research, webinars, white papers, technology vendors and research notes, the Ventana Research team is also available to the media for:
If you are a member of the media and need timely assistance, please contact Marketing for immediate assistance.
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Ventana Research
SAN RAMON, CA, April 20, 2011 – Ventana Research will commence on a new benchmark research to provide education on Next-Generation Business Intelligence.
Ventana Research has analyzed how traditional business intelligence (BI) purchased primarily by IT and deployed to business is slowly evolving from dashboards, query, analysis, reporting and presentation centric approaches to a new generation of technologies that is designed for business to engage and address their business process and...
San Ramon, Calif. - April 13, 2012 - Ventana Research has begun its 2012 Value Index for Product Information Management.
This 2012 Value Index will provide guidance that can enable organizations to ascertain the value of applications for addressing product information management. Using the Value Index, businesses and specific commerce, marketing, product, manufacturing and supply chain organizations will be able to evaluate vendors and their products and make choices based on an understanding...
SAN RAMON, CA, April 11, 2012 - Ventana Research has begun its newest benchmark research, "The Smart Agent Desktop: Improving Customer Interactions with Contact Center Agents."
The primary channel for customer service remains interaction with customer service agents in contact centers. This benchmark research will examine current issues and opportunities with the agent desktop and the impact of those issueson the customers' experiences and expectations. The research will also determine what...
