An Effective Service Costing Model: Hybrid Roles Play a Key Part
Technology Business Management (TBM) is transformational, but until the present, the focus has been on obtaining cost transparency through data and analytics. Yet once a Service Costing model is in place, many client enterprises often find themselves asking “What’s next?” Having an effective and efficient service costing model requires understanding that it is a continuous and repetitive improvement that crosses many IT functions and pushes IT organizations to reach their desired future state Service Costing model. The expanding reach of cost transparency enforces the necessity for labor resources to move from having skills in one area to having skills in multiple areas. In simple terms, labor resources’ roles become hybrid roles.
 
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Table of Contents
  • An Effective Service Costing Model: Hybrid Roles Play a Key Part
    • Summary and Key Takeaway
    • Perspective
    • Impact and Guidance
    • Associated Insights