ISG Provider Lens™ Next-Gen Application Development & Maintenance (ADM) Services - USA 2019 - Next-Gen ADM for Healthcare and Life Sciences (HCLS)
04 Sep 2018
by Ashish Chaturvedi
$2499
Enterprises in the U.S. are at the forefront of adopting and integrating Next-Gen ADM technologies. Enterprise-wide adoption of concepts such as DevOps is helping clients:
- Achieve agility and coordination among development, testing and production functions
- Develop a culture where application updates are shaped by user feedback
- Eliminate silos and realize maximum value across the application lifecycle
- Bridge the efficiency voids across business processes
Next-Gen ADM
- Digital labor is making the existing workforce more productive: Digital labor goes far beyond the realms of bot-based automation, to include diagnostic, predictive and remediating capabilities using intelligence acquired over time to solve nonlinear problems. Digital labor is enabling the current applications development and maintenance (ADM) workforce to focus on higher-value work. For example, an analyst can now spend more time analyzing data, rather than checking the data’s authenticity, quality and applicability.
- Higher demand for hybrid cloud environments: Enterprises are increasingly creating cloud-native applications that can be moved directly to the public cloud. However, security and regulatory limitations have created a pool of applications that still resides in dedicated private clouds. Hence, enterprises are seeking providers that can accomplish migration and maintenance across cloud environments.
- Business-based metrics to measure results: To divert budgets toward digital transformation, enterprises are looking for methods to quantify Next-Gen services and their direct impact on business. The commercial contracting structures and preferences are shifting from traditional input-based transactional models to ones that are built on business-based metrics.
Agile Development
- DevSecOps becomes the new normal: DevSecOps has replaced DevOps across the board. Enterprises and providers alike are realizing that security cannot be an afterthought. Thus, during early DevOps implementation phases, security principles are being incorporated as a default feature.
- Rapid application development is on the rise: As enterprises become more agile, they have a growing necessity for tight integration among their business, engineering and operations organizations. These organizations are required to maintain rapid development cycles to quickly add features to existing offerings and release new ones to the market. Such enterprises need to partner with service providers that can offer a globally distributed agile organization that balances the cost dynamics with the need for speed.
- Full-stack developers for application development: Providers are looking to full-stack developers for application development to avoid unnecessary coordination cycles. Having a single resource with a 360-degree view of the environment can speed the entire development cycle. A full-stack developer is a developer that has knowledge and expertise to work from back-end through front-end application components.
Continuous Testing
- Test automation as-a-service. Test automation as-a-service is being advocated as a differentiator to win testing contracts with dominant digital scope. Enterprises are engaging with service providers to build test automation centers of excellence and initially manage them.
- Domain and vertical integration: A wide range of testing services are being mapped with industry-specific tools, reusable scripts and accelerators. The services being mapped include test consulting, application testing, application security testing, enterprise solution testing and internet of things (IoT) testing. Moreover, service providers are creating specialized vertical solutions for testing clients.
- Testing as a technology enabler: Testing is being viewed as an enabler to emerging technologies. For example, for many IoT projects, service providers and clients are resorting to software in a loop (SIL) and hardware in a loop (HIL) testing approaches to test the real-world performance of connected devices.
- Increasing demand for full-stack testing engineers: The desire to achieve continuous testing capability has led to greater demand for full-stack testing engineers. Such resources are expected to have knowledge across test phases. For example, a full-stack engineer might be required to perform test execution automation on Selenium, integrate it with Jenkins for continuous integration, and then provision the test environments in the public cloud and virtual environments.
Next-Gen ADM – BFSI
- Blockchain technology is finding more use cases in the financial industry: Interbank use cases are still rare, but banks are making use of the technology to simplify their existing systems and remove process bottlenecks. Blockchain is enabling faster and cheaper settlements and is shaving off a significant portion of the transaction costs, while improving transparency.
- Customer intelligence becomes predictor of growth: Advances in data analytics are helping financial institutions meet and anticipate customer needs. Artificial intelligence (AI) is helping run various banking functions, including marketing and sales, wealth management and compliance.
- Public cloud becoming the default services model: Non-core functions like customer relationship management (CRM), Human Resources (HR) and Finance and Accounting (F&A) already are being delivered through a cloud-based software-as-a-service (SaaS) model. Gradually, core functions such as payments, billing and credit scoring are being moved to the public cloud.
- A design-thinking approach to delivery: A customer-first design is enabling application delivery. As banking consumers are becoming more tech-enabled, e-banking is becoming the primary channel to onboard, serve and retain them. Hence, each service, from account onboarding to loan disbursal, is being designed to decrease customer effort and enhance experience.
Next-Gen ADM – Healthcare & Life Sciences
- Data-driven initiatives come of age: Healthcare and life sciences (HCLS) clients are adopting an analytics-driven approach to transformation projects to harness data and generate insights, thereby becoming more customer-centric and optimizing the entire value chain. The sector is also stepping into newer technology areas like industrial learning (IML), which uses big data to improve healthcare standards. Such applications could lead to better clinical decisions, lower readmission rates and fewer adverse events.
- Accelerated cloud adoption: Cloud resources are addressing process inefficiencies, enabling end-to-end visibility and streamlining commercial operations for various life sciences companies. In the payer and provider segments, cloud adoption is boosting connectedness and information accessibility among practitioners, payers and patients.
- Maintenance savings are funding change initiatives: HCLS organizational IT budgets have remained flat for several years. So, there has been more emphasis on reducing discretionary spend for maintenance services by using automation levers, then using the savings to fund business intelligence, cloud migration, data warehousing and platform development engagements.
Next-Gen ADM – Manufacturing
- IoT driving efficiencies: The scaled adoption of IoT is enabling predictive maintenance, self-optimizing production and automated inventory management, resulting in lower maintenance, maximized equipment life and uninterrupted production cycles. Although the IoT has far-fetched applications benefits, most use cases still pivot around value chain optimization.
- The production process: IIoT and smart factories are not just making the shop floor more agile and efficient, they also are creating higher process compliance and better quality management.
- Omni-chain disrupting supply chain: Although in its infancy, a blockchain-based “omni-chain” is being used by manufacturers to connect different processes in the ecosystem. Omni chain is a cloud model that unifies both internal and external processes across extended networks.
- Rapid increase in enterprise cloud and mobility engagements: Manufacturers are looking to leverage cloud and mobility to form a connected ecosystem of suppliers, manufacturers, customers and partners.
Page Count: 28
QUESTIONS?
To purchase this product or for more information, please contact your account manager: