Briefing Notes - A Review of NTT DATA Services' Intelligent Automation Strategy
NTT DATA Services is taking an integrated approach to intelligent automation across its ITO and BPO services. While the underlying technologies differ, the company is creating some linkages across methodologies – hence the joint briefing. This type of “connective tissue” between ITO and BPO services is rare among services providers, as these two towers typically operate separately. NTT DATA’s concerted strategy to link the two will likely benefit its multi-tower customers. Now that the NTT DATA acquisition of Dell Services is about a year and a half in, we were interested NTT DATA’s plans to win in today’s hyper-competitive IT and business services market – especially as it relates to helping clients reduce costs, increase speed and improve compliance using RPA, autonomics and cognitive technologies. Delivering the briefing was Tanvir Khan, President, BPO, who has a long history at the helm of Dell’s BPO unit, and Dan Thomas, VP, Automation,...
 
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Table of Contents
  • Briefing Notes - A Review of NTT DATA Services' Intelligent Automation Strategy
    • Summary and Key Takeaways
    • Briefing Notes
    • Impact
    • Summary Facts