ISG Provider Lens™ Quadrant Report - Enterprise Social Collaboration Services

“Digital workplace” is the defining model for how end users access and collaborate on work-related data and applications. It is the conceptualized view of a connected, always-on, collaborative workplace environment that is device- and platform-independent. Digital workplace services cover consulting and managed services around mobility, service desk, enterprise social collaboration and workspace-as-a-service. The primary challenge for enterprise leaders is, which services, and which providers, will best serve our needs?

This ISG Provider Lens™ quadrant report assesses providers that deliver consulting and implementation services for enterprise social collaboration. It presents an organized approach to needs assessment coupled with objective positioning of relative provider and service suitability for a range of enterprise needs.  

This report is one of seven from our global ISG Provider Lens™ study on digital workplace services. The total study output includes one quadrant on consulting services, and two quadrants on managed services, covering managed workplace services and managed mobile services. Each report examines and compares provider strengths, challenges and competitive differentiators.  The complete set of seven study quadrants is as follows:

Digital workplace consulting. This quadrant assesses firms that provide consulting services for analyzing the workplace environment and defining a roadmap to transform it. 

Managed workplace services. This quadrant assesses providers that deliver managed services around IMAC, service desk and desktop management. It is further divided into two quadrants:

Managed workplace services, mid-market: This report assesses providers that deliver managed workplace services to clients with a user base of not more than 2,000. 

Managed workplace services, large market: This report assesses providers that deliver managed workplace services to clients with a user base larger than 2,000.

Managed mobile enterprise services. This quadrant evaluates providers that deliver managed services related to mobile device management, enterprise mobility and related services. It is further divided into two quadrants:

Managed mobile enterprise, mid-market: This report assesses providers that deliver managed mobility services to midmarket clients with a user base of less than 2000.

Managed mobile enterprise, large market: This report assesses managed mobility services providers to clients with more than 2000 users.

Enterprise social collaboration. This quadrant assesses providers that deliver consulting and implementation services for enterprise social collaboration.

Workspace-as-a-Service. This quadrant assesses providers that deliver workplace service via VDI or a public/private/hybrid cloud platform.

Clients of ISG Insights can access all of these reports by clicking on the report titles above, and logging in. A direct link to this particular report is also presented below. Should the links within each report title above not work, please contact us by clicking here. The reports are also available to non-clients by clicking here.

For more information on ISG Provider Lens research and reports, please click here.

 
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