European Nearshoring to Grow, But Where?
ISG has observed increased nearshoring activity by Western European companies and outsourcing service providers. Companies are adjusting their service delivery models to take advantage of the talent and cost advantages available by establishing delivery centers in Czechia (the new short-form name for the Czech Republic, which became official in 2016), Hungary, Poland, Romania, Russia, Ukraine and other countries in the region. The opportunities these locations offer can be fleeting, because cities can quickly lose their cost and talent advantages soon after service providers and other companies establish operations and begin competing for limited talent. Here we present an overview of nearshore service delivery in Europe, what is driving it, and some resources available to help companies make location decisions. Nearshore service delivery from Central and Eastern Europe is growing. ISG believes there currently is positive momentum both for enterprise captive centers and service delivery centers operated by outsourcing service providers.
 
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Table of Contents
  • European Nearshoring to Grow, But Where?
    • Summary and Key Takeaway
    • Perspective
    • Impact & Guidance
    • Associated Research