ISG Insights Report: Automation and AI Survey 2017 - Enterprise Plans and Operating Model Impact
Analysis published in ISG Insights’ Automation and AI Survey 2017 research report suggests that “ambitious” is the best word to describe enterprise plans for the adoption of software-based technologies and techniques that perform work like humans, or that mimic human decision-making.
Key findings from this global study, focused on the adoption of automation and AI (A&AI) technologies in mid-sized to large enterprises, include the following:  Digital business is rapidly moving from the front office to the back office. Customers are not the only ones who need access to products and services in real-time –employees and suppliers do, too. However, budgets for business support functions are generally flat to shrinking, leaving little to no new resources to support back-office transformation. This is why IT and business buyers are increasingly turning to technologies like robotic process automation (RPA), autonomics and virtual agents to execute business processes faster, improve quality and compliance and avoid...
 
Report Info
Table of Contents
  • ISG Insights Report: Automation and AI Survey 2017 - Enterprise Plans and Operating Model Impact
    • What Is Happening?
    • Why Is It Happening?
    • Net Impact
    • Associated Insights