ISG Research Study - Unprecedented Growth of Automation and AI in Enterprise Support Functions
Analysis of our recent global IT and business-buyer behavior study suggests that “ambitious” is the best word to describe enterprise plans for the adoption of software-based technologies and techniques that perform work like humans, or that mimic human decision-making.
Key findings from our new study, focused on the adoption of automation and artificial intelligence (AI) technologies in mid-sized to large enterprises, include the following:  Figure 1: Impact of Automation & AI on Business Processes

The rate of adoption of automation and AI technologies is set to double by 2019. Across nearly every technology category, planned adoption doubles. Survey results suggest businesses are looking to adopt technologies that have flexibility to solve more than one business problem and will target technology vendors and service providers that can solve a broad array of use cases. Similar to cloud, automation and AI adoption will be siloed until an enterprise-wide framework emerges to identify, evaluate, source,...
 
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Table of Contents
  • ISG Research Study - Unprecedented Growth of Automation and AI in Enterprise Support Functions
    • What Is Happening?
    • Why Is It Happening?
    • Net Impact