Strategies for Transition of Managed Services Contracts ​
We are entering an active technology restructuring period built on third-generation managed service contracts and spurred by: the natural renewal cycle of second generation agreements; dramatic shifts in market pricing as a natural result of automation and maturing delivery models; and the need to broadly rethink outsourcing strategies in the context of digital transformation. Characteristics of these new deployments incorporate a high focus on agility, on-demand transformation, and continuously improving business outcomes. The sourcing game has changed.
As organizations transition from second generation to third-generation managed services contracts -- often involving a shift to a new provider -- additional steps must be considered to protect the business case, and to take advantage of opportunities to drive valuable transformation. Whether a new service provider is selected or a restructured agreement is negotiated with the incumbent, the client organization will be absorbing a new service delivery model. They must also adjust to a...
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Table of Contents
  • Strategies for Transition of Managed Services Contracts ​
    • Summary  
    • Perspective
    • Impact and Guidance
    • Associated Insights