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Papaya Global is Vendor of Merit in Global Payroll Buyers Guide


We are happy to share some insights about Papaya Global drawn from our latest market research, Ventana Research Buyers Guide: Global Payroll, which assesses how well vendors’ offerings meet buyers’ requirements.  

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated VR_VI_Global_Payroll_Meritin a request for proposal (RFP) and vendor selection process. We evaluated Papaya Global and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation).  

Our analysis classified Papaya Global as a vendor of Merit, receiving an overall grade of B- with a 59.4% performance. Papaya Global’s best grouped results came in Product ExperienceVentana_Research_BG_Global_Payroll_2023_Papaya_Global at 61.1% performance and a B- grade due in part to its B in Capability. In Customer Experience, Papaya Global received a C++ grade with a 51.4% performance due to its 55.2% performance in TCO/ROI. Papaya Global did not participate in the RFI process. 

Papaya Global’s B- grade in Product Experience was impacted by its C+ in Manageability where it could improve upon the completeness of application- and data-level security by activity, task and process. Customer Experience was impacted by its C+ grade in Validation where it could better specify its product roadmap to show more of the investments and resources being made to their product line.  

Papaya Global performed best in Product Experience with a B- grade, notably in Capability and Usability which, together, make up 40% of the overall weighting, where it received Bs due to its strong support for worker needs such as pay allocation and pay comparison features. In Usability, Papaya Global detailed its good user experience that facilitates communication and collaboration. 

This assessment was based on Papaya Global Payroll and Payments Platform, released September 2023. 

This research-based guide is the most comprehensive assessment of the value of global payroll software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Read the report here. 

ISG Software Research

ISG Software Research

ISG Software Research, part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the ISG Software Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Sign up for free community membership to receive email notifications on research and insights.

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