Business & Technologies

Research and insights centered around business functions – plus the trends and enabling technologies changing the landscape.

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Business Functions, Meet AI


Whether it’s your customer experience, sales engagement, product information management or even your finance and accounting function, AI is shaking up known processes, technologies, and ways of working. We provide comprehensive research across critical business functions and technology domains, sharing insights to drive organizational performance.

As you seek to optimize customer journeys and revolutionize workplace collaboration, streamline financial operations and maximize revenue potential, ISG Research delivers actionable intelligence on the technologies and strategies that matter most. Our business technology research encompasses human capital management, supply chain optimization, and digital business capabilities – the backbone of modern enterprise operations.

Leverage our expertise to identify new opportunities to create efficiencies and savings, implement innovative solutions and create sustainable value with AI across your organization's most essential functions.

Areas of Expertise

  • Customers & CX

  • Digital Business & Workplace

  • Employees & HCM

  • Office of Finance

  • Office of Revenue

  • Supply Chain & Operations

Optimize Strategic Partnerships

Optimize Service Provider Partnerships

Enterprises leverage our independent research and evaluation to select the right business and technology service partners. Our data-backed insights and advisory expertise support informed decision-making across IT and BPO technologies. To maintain our independence, provider participation in our research evaluations is always free.

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Software Market Intelligence

Software Market Intelligence

Business technology today relies on software. ISG's comprehensive software research and advisory services help enterprises navigate the software landscape and select optimal solutions. We also assist software and service providers in identifying market opportunities and enhancing competitive positioning. Our expertise delivers research-backed insights, ratings and rankings that guide strategic decisions across the software economy, with provider participation always free.

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Research On-Demand Services

Research Inquiries & On-Demand Services

Access to all of ISG Research with flexible subscription credits for custom research initiatives, tailored market analysis and specialized intelligence projects.

 

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Analyst Perspectives

Analyst Perspectives

Silos in HR, Sales and Finance for Total Rewards Strategy

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Analyst Perspectives

The Consequences of AI-Induced Head Count Reduction for Contact...

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Analyst Perspectives

HR Metrics That Matter: Why Your Turnover Rate Isn’t the Whole Story

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Analyst Perspectives

Continuous Planning Promotes Action, Accuracy and Agility

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Analyst Perspectives

Making Back Office Apps Fun

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Analyst Perspectives

Forecast: Sunshine, With Clouds

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View All Business & Technologies Analyst Perspectives

Report Plan and Calendar

July

PUBLISHED

Analyst Perspectives

Buyers Guides

  • Collaborative AI and Communications

August

UPCOMING

Analyst Perspectives

  • Agentic AI in Contact Centers
  • AI Agents in the Supply Chain
  • Minimize the Cost of Supply Chain Agility
  • Payments Technology and Evolution of P2P and O2C
  • Revrec and the Hockey Stick
  • Skills Tech Is Booming. Does Your Org Have the Data Foundation to Use It?
  • What's Next for CRM Applications?

Provider Lens

  • Specialty Analytics Services — Supply Chain

September

UPCOMING

Analyst Perspectives

  • The HR Tech Stack Isn't the Strategy - But It Should Reflect One
  • Improve Performance with Collaborative Supply Chain Forecasting
  • Journey Management Tools
  • Supporting the Customer in Partnership Models
  • Use Technology to Optimize Working Capital
  • Why Digital Innovation Platforms are the Future

Buyers Guides

  • Contact Centers
  • Record to Report
  • Subscription Management
  • Learning & Development

Provider Lens

  • Payroll Managed Services
  • Finance and Accounting Outsourcing (FAO) Services
  • Supply Chain Services

October

UPCOMING

Analyst Perspectives

  • Agentic Revolution in Professional Services
  • AI and Revenue Lifecycle Management
  • Cash Flow Forecasting in Uncertain Times
  • Contact Centers and the CX Tech Stack
  • Data is the Structural Steel of FP&A
  • Post-Go-Live Reality: Building a Continuous Adoption Practice
  • Reimagining Procure-to-Pay with AI
  • Subscription Management and Digital Commerce

Provider Lens

  • Contact Center - Customer Experience Services

Research Experts

Matthew Brown

Matthew Brown

Director of Research

Keith Dawson

Keith Dawson

Director of Research

Namratha Dharshan

Namratha Dharshan

Chief Business Leader – ISG India Research

Stephen Hurrell

Stephen Hurrell

Director of Research

Robert Kugel

Robert Kugel

Executive Director, Business Research

Mark Smith

Mark Smith

Partner, Head of Software Research

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