Business & Technologies

Research and insights centered around business functions – plus the trends and enabling technologies changing the landscape.

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Business Functions, Meet AI


Whether it’s your customer experience, sales engagement, product information management or even your finance and accounting function, AI is shaking up known processes, technologies, and ways of working. We provide comprehensive research across critical business functions and technology domains, sharing insights to drive organizational performance.

As you seek to optimize customer journeys and revolutionize workplace collaboration, streamline financial operations and maximize revenue potential, ISG Research delivers actionable intelligence on the technologies and strategies that matter most. Our business technology research encompasses human capital management, supply chain optimization, and digital business capabilities – the backbone of modern enterprise operations.

Leverage our expertise to identify new opportunities to create efficiencies and savings, implement innovative solutions and create sustainable value with AI across your organization's most essential functions.

Areas of Expertise

  • Customers & CX

  • Digital Business & Workplace

  • Employees & HCM

  • Office of Finance

  • Office of Revenue

  • Supply Chain & Operations

Optimize Strategic Partnerships

Optimize Service Provider Partnerships

Enterprises leverage our independent research and evaluation to select the right business and technology service partners. Our data-backed insights and advisory expertise support informed decision-making across IT and BPO technologies. To maintain our independence, provider participation in our research evaluations is always free.

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Software Market Intelligence

Software Market Intelligence

Business technology today relies on software. ISG's comprehensive software research and advisory services help enterprises navigate the software landscape and select optimal solutions. We also assist software and service providers in identifying market opportunities and enhancing competitive positioning. Our expertise delivers research-backed insights, ratings and rankings that guide strategic decisions across the software economy, with provider participation always free.

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Research On-Demand Services

Research Inquiries & On-Demand Services

Access to all of ISG Research with flexible subscription credits for custom research initiatives, tailored market analysis and specialized intelligence projects.

 

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Analyst Perspectives

Analyst Perspectives

Silos in HR, Sales and Finance for Total Rewards Strategy

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Analyst Perspectives

The Consequences of AI-Induced Head Count Reduction for Contact...

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Analyst Perspectives

HR Metrics That Matter: Why Your Turnover Rate Isn’t the Whole Story

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Analyst Perspectives

Continuous Planning Promotes Action, Accuracy and Agility

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Analyst Perspectives

Making Back Office Apps Fun

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Analyst Perspectives

Forecast: Sunshine, With Clouds

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View All Business & Technologies Analyst Perspectives

Report Plan and Calendar

October

PUBLISHED

Analyst Perspectives

Provider Lens

  • Contact Center - Customer Experience Services

November

UPCOMING

Analyst Perspectives

  • AI Hesistancy
  • AI is Coming for the Tax Department (Good!)
  • AI in HR Software: Where the Hype Ends and Practicality Begins
  • Why I Joined ISG and the Software Research Office of Revenue Practice
  • Tokenizing Working Capital
  • Why 3 AI-Driven Shifts are Reshaping Sales Performance Management
  • Why We’re Afraid to Let Machines Sell, 5 Imperatives for Preparing for the Age of Autonomous Commerce

Buyers Guides

  • Business Planning
  • Compensation Management
  • Revenue Performance Management

December

UPCOMING

Analyst Perspectives

  • Are You Ready? 3 RevTech Moves CROs Must Make Next Year
  • Field Service
  • How CC Leaders Should Adapt to Changing Tech
  • Midsize Enterprises Need a Technology Update
  • Outlook 2026: The Death of CRM As We Know It
  • Plug In or Fall Behind: Heartbeat of HR Tech Strategy
  • Reimagining Procure-to-Pay with AI
  • Virtual Audits are Increasingly Practical
  • Why 2026 Will Redefine RevOps:5 Tech Trends to Watch
  • The Year of the Predictive Pipeline Strategy

Buyers Guides

  • Business Planning
  • Enterprise Resource Planning
  • Payroll
  • Sustainability

January

UPCOMING

Analyst Perspectives

Buyers Guides

  • Field Service Management

Research Experts

Matthew Brown

Matthew Brown

Director of Research

Keith Dawson

Keith Dawson

Director of Research

Namratha Dharshan

Namratha Dharshan

Chief Business Leader – ISG India Research

Stephen Hurrell

Stephen Hurrell

Director of Research

Robert Kugel

Robert Kugel

Executive Director
Business Research

Mark Smith

Mark Smith

Partner, Head of Software Research

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