Published ISG Buyers Guide™ Research
Research to Evaluate Software Providers and Products
The ISG Buyers Guide research is an assessment of how well software providers and products meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how enterprises should evaluate software providers. We believe it is important for enterprises and providers to take this approach to ensure effective total cost of ownership and lower the return on investment.
The Buyers Guide evaluates software providers across two dimensions: product and customer experience. Five evaluation categories for product experience are: usability, manageability, reliability, capability, and adaptability. Two evaluation categories are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). We blend our firm’s experience and research, industry analyst expertise, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products.
Our ISG Buyers Guides are an essential research asset to then use to advise enterprises, service and software providers.
View our Portfolio pages below or use our Buyers Guide search to view the executive summaries.
Library of Published Buyers Guide Reports
Analytics and Data
Explore ISG Research's comprehensive Buyers Guides for Analytics and Data.
Read MoreBusiness Planning
Explore ISG Research's comprehensive Buyers Guides for Business Planning.
Read MoreCloud AI and Data
Explore ISG Research's comprehensive Buyers Guides for AI and Data Platforms.
Read MoreCollaborative AI and Communications
Explore ISG Research's comprehensive Buyers Guides for Collaborative AI and Communications.
Read MoreCompensation Software
Explore ISG Research's comprehensive Buyers Guides for Compensation Software.
Read MoreCustomer Experience Management
Explore ISG Research's comprehensive Buyers Guides for Customer Experience Management.
Read MoreCustomer Relationship Management
Explore ISG Research's comprehensive Buyers Guides for CRM.
Read MoreDigital Communications
Explore ISG Research's comprehensive Buyers Guides for Digital Communications.
Read MoreField Service Management
Explore ISG Research's comprehensive Buyers Guides for Field Service Management.
Read MoreIntelligent Automation
Explore ISG Research's comprehensive Buyers Guides for Intelligent Automation.
Read MoreLearning & Development
Explore ISG Research's comprehensive Buyers Guides for Learning & Development.
Read MorePayroll Management
Explore ISG Research's comprehensive Buyers Guides for Payroll Management.
Read MorePower and Utilities
Explore ISG Research's comprehensive Buyers Guides for Power and Utilities.
Read MoreRevenue Lifecycle Management
Explore ISG Research's comprehensive Buyers Guides for Revenue Performance Management.
Read MoreRevenue Performance Management
Explore ISG Research's comprehensive Buyers Guides for Revenue Performance Management.
Read MoreSubscription Management
Explore ISG Research's comprehensive Buyers Guides for Subscription Management.
Read MoreSupply Chain Planning
Explore ISG Research's comprehensive Buyers Guides for Supply Chain Planning.
Read MoreWorkforce Management
Explore ISG Research's comprehensive Buyers Guides for Workforce Management.
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