Published ISG Buyers Guide™ Research
Research to Evaluate Software Providers and Products
The ISG Buyers Guide research is an assessment of how well software providers and products meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how enterprises should evaluate software providers. We believe it is important for enterprises and providers to take this approach to ensure effective total cost of ownership and lower the return on investment.
The Buyers Guide evaluates software providers across two dimensions: product and customer experience. Five evaluation categories for product experience are: usability, manageability, reliability, capability, and adaptability. Two evaluation categories are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). We blend our firm’s experience and research, industry analyst expertise, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products.
Our ISG Buyers Guides are an essential research asset to then use to advise enterprises, service and software providers.
Library of Buyers Guide Categories of Reports and Insights
AI Platforms
2025 Software Provider and Product Assessment ISG Research defines AI platforms as those platforms that include the ability to prepare, trai...
Read MoreBusiness Planning
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Business Planning evaluates products based on their support for IBP,...
Read MoreCollaborative and Communications
2025 Software Provider and Product Assessment ISG Research defines collaborative AI platforms and suites as a comprehensive portfolio of sop...
Read MoreCompensation Software
2024 Software Provider and Product Assessment The strategic oversight of compensation planning and management processes plays a crucial role...
Read MoreContact Centers and Agent Management
2024 Software Provider and Product Assessment The contact center market is now divided into four camps: legacy, on-premises providers that h...
Read MoreCustomer Experience Management
2025 Software Provider and Product Assessment ISG Research defines Customer Experience Management as software that combines business applica...
Read MoreCustomer Relationship Management
2024 Software Provider and Product Assessment Customer Relationship Management (CRM) systems have long served as vital tools for enterprises...
Read MoreCybersecurity
2025 Software Provider and Product Assessment Our Cybersecurity Buyers Guide research is designed to provide a comprehensive view of a softw...
Read MoreData Intelligence
2024 Software Provider and Product Assessment Today’s enterprises seek to increase data-driven decision-making to gain competitive advantage...
Read MoreDataOps
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for DataOps evaluates software providers and products to address data pi...
Read MoreData Platforms
2025 Software Provider and Product Assessment Our Data Platforms Buyers Guide is designed to provide a holistic view of a software provider’...
Read MoreERP
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for ERP evaluates offerings designed for product and manufacturing enter...
Read MoreFinancial Consolidation and Close
2024 Software Provider and Product Assessment The financial records of an enterprise must be periodically reviewed and summarized to create ...
Read MoreField Service Management
2025 Software Provider and Product Assessment ISG Research defines field service management (FSM) as the practice of delivering technical su...
Read MoreHCM
2025 Software Provider and Product Assessment This research provides a comprehensive assessment of HCM software, evaluating how well provide...
Read MoreIntelligent Automation
2024 Software Provider and Product Assessment Enterprises face a perfect storm of challenges and opportunities. The pace of digital transfor...
Read MoreIT Management
2025 Software Provider and Product Assessment Our IT Operations Management Buyers Guide research provides a 360-degree view of a software pr...
Read MoreLearning Management
2024 Software Provider and Product Assessment Over the last several years, the learning technology industry has experienced a remarkable evo...
Read MorePower and Utilities
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Power and Utilities Enterprise Asset Management evaluates products b...
Read MoreProducts
2025 Software Provider and Product Assessment Products and services are the foundation of every organization, regardless of its industry or ...
Read MoreReal-Time Data
2025 Software Provider and Product Assessment ISG Research defines real-time data as the sharing, processing and analysis of data communicat...
Read MoreRevenue Performance Management
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Revenue Performance Management (RPM) evaluates products based on sal...
Read MoreSubscription Management
2024 Software Provider and Product Assessment The era of subscriptions has transformed the way businesses operate and consumers engage with ...
Read MoreSupply Chain Planning
2025 Software Provider and Product Assessment ISG Software Research defines supply chain planning (SCP) as the business discipline of coordi...
Read MoreWorkforce Management
2025 Software Provider and Product Assessment Our 2025 research divides the workforce-management landscape into five focused guides—WFM Basi...
Read More
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