Buyers Guides for Platforms
2026 Software Provider and Product Assessment
The ISG Buyers Guides for Platforms are the distillation of continuous market and product research. They are an assessment of how well software providers’ offerings address enterprises’ requirements for platforms software. The Value Index methodology is structured to support a request for information (RFI) for a request for proposal (RFP) process by incorporating all criteria needed to evaluate, select, utilize and maintain relationships with software providers. The ISG Buyers Guide evaluates customer experience and the product experience in its capability and platform.
The 2026 ISG Buyers Guides™ for Platforms evaluate leading software providers across five platform industry areas: Application Platforms, Intelligent Automation Platforms (covering Process Intelligence Platforms, Intelligent Document Processing Platforms and Automation and Orchestration Platforms), AI-Driven Development Platforms Emerging Providers (covering AI-Driven AppDev Platforms Emerging Providers and AI-Driven DevOps Platforms Emerging Providers) and Intelligent Automation Platforms Emerging Providers (covering Process Intelligence Platforms Emerging Providers, Intelligent Document Processing Platforms Emerging Providers and Automation and Orchestration Platforms Emerging Providers). Each guide delivers unique research, detailed ratings and rankings and in-depth analysis to help enterprises assess and select the platforms software that best fits their requirements.
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The Application Platforms Buyers Guide evaluates 13 software providers and products across key areas, including requirements management and traceability, design and documentation, project and task management, source and artifact version control with provenance and software bills of materials, testing and release planning, lifecycle governance, collaboration and analytics, CI and CD, infrastructure-as-code and environment management, monitoring, logging and observability, RBAC and Policy-as-Code, security and compliance, secrets management, multicloud and container orchestration and disaster recovery. The guide assesses the following providers: AWS, C3.ai, Google Cloud, IBM, Infor, Microsoft, Oracle, Salesforce, SAP, ServiceNow, Workday, Zendesk and Zoho.
- AI-Driven Development Platforms Buyers Guide
- AI-Driven AppDev Platforms evaluates 22 software providers and products across key areas including requirements management and traceability, design and documentation, project and task management, source and artifact version control, test management, release planning and lifecycle governance, collaboration and knowledge management, analytics dashboards, workflow automation and integration, security and access controls and user experiences spanning no-code, low-code and pro-code environments. The guide assesses the following providers: Airtable, Appian, C3.ai, Caspio, Creatio, HCLSoftware, Kissflow, Mendix, Microsoft, Newgen, Nintex, Oracle, OutSystems, Pegasystems, Quickbase, Retool, Salesforce, SAP, ServiceNow, UiPath, Unqork and Zoho.
AI-Driven DevOps Platforms evaluates 12 software providers and products across key areas including CI/CD, IaC and environment management, automation and orchestration, monitoring, logging and observability, security, compliance and secrets management, collaboration and workflow management, RBAC and Policy-as-Code, multicloud and container orchestration and disaster recovery. The guide assesses the following providers: Atlassian, AWS, Copado, Digital.ai, GitLab, Google Cloud, HCLSoftware, IBM, JetBrains, JFrog, Microsoft and Red Hat.
- AI-Driven AppDev Platforms evaluates 22 software providers and products across key areas including requirements management and traceability, design and documentation, project and task management, source and artifact version control, test management, release planning and lifecycle governance, collaboration and knowledge management, analytics dashboards, workflow automation and integration, security and access controls and user experiences spanning no-code, low-code and pro-code environments. The guide assesses the following providers: Airtable, Appian, C3.ai, Caspio, Creatio, HCLSoftware, Kissflow, Mendix, Microsoft, Newgen, Nintex, Oracle, OutSystems, Pegasystems, Quickbase, Retool, Salesforce, SAP, ServiceNow, UiPath, Unqork and Zoho.
- Intelligent Automation Platforms Buyers Guide
- Process Intelligence Platforms evaluates 17 software providers and products across key areas, including process discovery and prioritization, data ingestion and mapping, conformance and deviation analysis, continuous metrics tracking, simulation and optimization, cognitive automation, machine learning and artificial intelligence, connector frameworks, low-code and pro-code extensibility, governance, security, collaboration and task mining. The guide assesses the following providers: ABBYY, AgilePoint, Appian, Automation Anywhere, Celonis, IBM, iGrafx, Microsoft, Nintex, Pegasystems, ProcessMaker, SAP Signavio, ServiceNow, Software AG, Soroco, Tungsten Automation and UiPath.
- Intelligent Document Processing Platforms evaluates 22 software providers and products across key capabilities, including data extraction and recognition, document classification and categorization, AI/ML functionality, integration and export, error reduction and validation, model scalability and adaptability and support for no-code, low-code and pro-code interfaces. The guide assesses the following providers: ABBYY, Appian, Automation Anywhere, Fortra, HCLTech, Hyperscience, IBM, Infrrd, Iron Mountain, Laiye, Microsoft, MuleSoft, Newgen, Nividous, OpenText, ServiceNow, SS&C Blue Prism, Sutherland, Tungsten Automation, UiPath, Workato and WorkFusion.
- Automation and Orchestration Platforms evaluates 26 software providers and products across key capability areas, including attended and unattended automation, system integrations, workflow design, analytics and reporting, AI and machine learning support, governance and security, error handling and exception management and orchestration functionality. The guide assesses the following providers: Appian, Automation Anywhere, Bizagi, Fortra, IBM, Iron Mountain, Laiye, Microsoft, MuleSoft, Newgen, NiCE, Nintex, Nividous, Pegasystems, ProcessMaker, QAD, SAP, SAP Signavio, ServiceNow, SS&C Blue Prism, Sutherland, Tungsten Automation, UiPath, WorkFusion, Worksoft and Zendesk.
- Process Intelligence Platforms evaluates 17 software providers and products across key areas, including process discovery and prioritization, data ingestion and mapping, conformance and deviation analysis, continuous metrics tracking, simulation and optimization, cognitive automation, machine learning and artificial intelligence, connector frameworks, low-code and pro-code extensibility, governance, security, collaboration and task mining. The guide assesses the following providers: ABBYY, AgilePoint, Appian, Automation Anywhere, Celonis, IBM, iGrafx, Microsoft, Nintex, Pegasystems, ProcessMaker, SAP Signavio, ServiceNow, Software AG, Soroco, Tungsten Automation and UiPath.
- AI-Driven Development Platforms Emerging Providers Buyers Guide
- AI-Driven AppDev Platforms Emerging Providers evaluates seven software providers and products across key capability areas including requirements management and traceability, design and documentation management, project and task management, source and artifact version control, test management, release planning and lifecycle governance, collaboration and knowledge management, analytics and reporting, workflow automation and integration, security and access controls and user interfaces spanning no-code, low-code and pro-code development. The guide assesses the following providers: Backendless, Betty Blocks, Claris, GeneXus, Simplicité, Thinkwise and WaveMaker.
- AI-Driven DevOps Platforms Emerging Providers evaluates five software providers and products across key capability areas including CI/CD, infrastructure as code and environment management, automation and orchestration, monitoring, logging and observability, security compliance and secrets management, collaboration and workflow management, role-based access control and Policy-as-Code, multicloud and container orchestration and disaster recovery and resilience. The guide assesses the following providers: Buildkite, CircleCI, CloudBees, Harness and Octopus.
- AI-Driven AppDev Platforms Emerging Providers evaluates seven software providers and products across key capability areas including requirements management and traceability, design and documentation management, project and task management, source and artifact version control, test management, release planning and lifecycle governance, collaboration and knowledge management, analytics and reporting, workflow automation and integration, security and access controls and user interfaces spanning no-code, low-code and pro-code development. The guide assesses the following providers: Backendless, Betty Blocks, Claris, GeneXus, Simplicité, Thinkwise and WaveMaker.
- Intelligent Automation Platforms Emerging Providers Buyers Guide
- Process Intelligence Platforms Emerging Providers evaluates 13 software providers and products across key capability areas, including process discovery and mining, conformance analysis, root-cause analysis, predictive and cognitive analytics, data ingestion and preparation, integration frameworks, visualization and modeling, automation handoffs and governance and security controls. The guide assesses the following providers: Apromore, AuraQuantic, BusinessOptix, Fisent, Hubbl, ITyX, JobRouter, Mehrwerk, Mimica, mindzie, QPR Software, Skan AI and StereoLOGIC.
- Intelligent Document Processing Platforms Emerging Providers evaluates 10 software providers and products across key capability areas, including data extraction and recognition, document classification and categorization, AI and machine learning functionality, integration and export, error reduction and validation, model scalability and adaptability and support for no-code, low-code and pro-code interfaces. The guide assesses the following providers: AuraQuantic, AutomationEdge, BIS, Fisent, Indico Data, ITyX, Kanverse.ai, Nanonets, Parascript and Rossum.
- Automation and Orchestration Platforms Emerging Providers evaluates 10 software providers and products across key capability areas, including attended and unattended automation, system integration, natural language processing, data analytics, workflow design, user interface innovation, AI and machine learning support, cognitive automation, error handling, exception management and orchestration functionality. The guide assesses the following providers: AuraQuantic, AutomationEdge, Fisent, Gumloop, ITyX, Kanverse.ai, Kognitos, Nanonets, Neutrinos and Worksoft.
- Process Intelligence Platforms Emerging Providers evaluates 13 software providers and products across key capability areas, including process discovery and mining, conformance analysis, root-cause analysis, predictive and cognitive analytics, data ingestion and preparation, integration frameworks, visualization and modeling, automation handoffs and governance and security controls. The guide assesses the following providers: Apromore, AuraQuantic, BusinessOptix, Fisent, Hubbl, ITyX, JobRouter, Mehrwerk, Mimica, mindzie, QPR Software, Skan AI and StereoLOGIC.
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View the 2026 Buyers Guides for Platforms