Buyers Guides - ISG Research

Software Provider and Product Guide for Technology Industry

The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.

The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.

Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.

AI Platforms

2025 Software Provider and Product Assessment ISG Research defines AI platforms as those platforms that include the ability to prepare, trai...

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Business Planning

2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Business Planning evaluates products based on their support for IBP,...

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Collaborative and Communications

2025 Software Provider and Product Assessment ISG Research defines collaborative AI platforms and suites as a comprehensive portfolio of sop...

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Compensation Software

2024 Software Provider and Product Assessment The strategic oversight of compensation planning and management processes plays a crucial role...

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Contact Centers and Agent Management

2024 Software Provider and Product Assessment The contact center market is now divided into four camps: legacy, on-premises providers that h...

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Customer Experience Management

2025 Software Provider and Product Assessment ISG Research defines Customer Experience Management as software that combines business applica...

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Customer Relationship Management

2024 Software Provider and Product Assessment Customer Relationship Management (CRM) systems have long served as vital tools for enterprises...

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Cybersecurity

2025 Software Provider and Product Assessment Our Cybersecurity Buyers Guide research is designed to provide a comprehensive view of a softw...

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Data Intelligence

2024 Software Provider and Product Assessment Today’s enterprises seek to increase data-driven decision-making to gain competitive advantage...

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DataOps

2024 Software Provider and Product Assessment The ISG Buyers Guide™ for DataOps evaluates software providers and products to address data pi...

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Data Platforms

2025 Software Provider and Product Assessment Our Data Platforms Buyers Guide is designed to provide a holistic view of a software provider’...

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ERP

2024 Software Provider and Product Assessment The ISG Buyers Guide™ for ERP evaluates offerings designed for product and manufacturing enter...

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Financial Consolidation and Close

2024 Software Provider and Product Assessment The financial records of an enterprise must be periodically reviewed and summarized to create ...

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Field Service Management

2025 Software Provider and Product Assessment ISG Research defines field service management (FSM) as the practice of delivering technical su...

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HCM

2025 Software Provider and Product Assessment This research provides a comprehensive assessment of HCM software, evaluating how well provide...

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Intelligent Automation

2024 Software Provider and Product Assessment Enterprises face a perfect storm of challenges and opportunities. The pace of digital transfor...

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IT Management

2025 Software Provider and Product Assessment Our IT Operations Management Buyers Guide research provides a 360-degree view of a software pr...

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Learning Management

2024 Software Provider and Product Assessment Over the last several years, the learning technology industry has experienced a remarkable evo...

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Power and Utilities

2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Power and Utilities Enterprise Asset Management evaluates products b...

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Products

2025 Software Provider and Product Assessment Products and services are the foundation of every organization, regardless of its industry or ...

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Real-Time Data

2025 Software Provider and Product Assessment ISG Research defines real-time data as the sharing, processing and analysis of data communicat...

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Revenue Performance Management

2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Revenue Performance Management (RPM) evaluates products based on sal...

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Subscription Management

2024 Software Provider and Product Assessment The era of subscriptions has transformed the way businesses operate and consumers engage with ...

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Supply Chain Planning

2025 Software Provider and Product Assessment ISG Software Research defines supply chain planning (SCP) as the business discipline of coordi...

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Workforce Management

2025 Software Provider and Product Assessment Our 2025 research divides the workforce-management landscape into five focused guides—WFM Basi...

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