ISG Buyers Guide™ Reports
Software Provider and Product Guide for Technology Industry
The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.
The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.
Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.
About the Buyers Guide
Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.
Topics included:
- Summary
- The "Value Index" Methodology
- Explanation of Rankings and Classifications
- Participation Overview
- Buyers Guide Research Deliverables
- Go To Market Efforts
- Impact of Research
Leverage the Buyers Guide
Library of Buyers Guide Categories of Reports and Insights
AI Platforms
2025 Software Provider and Product Assessment ISG Research defines AI platforms as those platforms that include the ability to prepare, trai...
Read MoreAnalytics and Data
2024 Software Provider and Product Assessment The processes and technology of the analytics and data software industry continue to play an i...
Read MoreBusiness Planning
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Business Planning evaluates products based on their support for IBP,...
Read MoreCloud AI and Data
Software Provider and Product Assessment Today, many business operations and analyses involve a combination of data and AI, and enterprises ...
Read MoreCloud Computing Platforms
2024 Software Provider and Product Assessment Cloud computing has emerged as a fundamental technology driving the digital transformation of ...
Read MoreCollaborative AI and Communications
2025 Software Provider and Product Assessment ISG Research defines collaborative AI platforms and suites as a comprehensive portfolio of sop...
Read MoreCompensation Software
2024 Software Provider and Product Assessment The strategic oversight of compensation planning and management processes plays a crucial role...
Read MoreContact Centers
2025 Software Provider and Product Assessment ISG Research defines Contact Center systems as the technologies responsible for routing custom...
Read MoreCustomer Experience Management
2025 Software Provider and Product Assessment ISG Research defines Customer Experience Management as software that combines business applica...
Read MoreCustomer Relationship Management
2024 Software Provider and Product Assessment Customer Relationship Management (CRM) systems have long served as vital tools for enterprises...
Read MoreCybersecurity
2025 Software Provider and Product Assessment Our Cybersecurity Buyers Guide research is designed to provide a comprehensive view of a softw...
Read MoreData Intelligence
2024 Software Provider and Product Assessment Today’s enterprises seek to increase data-driven decision-making to gain competitive advantage...
Read MoreDataOps
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for DataOps evaluates software providers and products to address data pi...
Read MoreData Platforms
2025 Software Provider and Product Assessment Our Data Platforms Buyers Guide is designed to provide a holistic view of a software provider’...
Read MoreDigital Communications
2024 Software Provider and Product Assessment In today’s organizations, there are dozens of software providers and tools for digital communi...
Read MoreERP
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for ERP evaluates offerings designed for product and manufacturing enter...
Read MoreField Service Management
2025 Software Provider and Product Assessment ISG Research defines field service management (FSM) as the practice of delivering technical su...
Read MoreHCM
2025 Software Provider and Product Assessment This research provides a comprehensive assessment of HCM software, evaluating how well provide...
Read MoreIntelligent Automation
2024 Software Provider and Product Assessment Enterprises face a perfect storm of challenges and opportunities. The pace of digital transfor...
Read MoreIT Management
2025 Software Provider and Product Assessment Our IT Operations Management Buyers Guide research provides a 360-degree view of a software pr...
Read MoreLearning Management
2024 Software Provider and Product Assessment Over the last several years, the learning technology industry has experienced a remarkable evo...
Read MorePayroll Management
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Payroll Management evaluates software providers and products in key ...
Read MorePower and Utilities
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Power and Utilities Enterprise Asset Management evaluates products b...
Read MoreProducts
2025 Software Provider and Product Assessment Products and services are the foundation of every organization, regardless of its industry or ...
Read MoreReal-Time Data
2025 Software Provider and Product Assessment ISG Research defines real-time data as the sharing, processing and analysis of data communicat...
Read MoreRecord to Report
2025 Software Provider and Product Assessment ISG Research defines Record-to-Report as a software category that manages the financial consol...
Read MoreRevenue Lifecycle Management
2025 Software Provider and Product Assessment ISG Research defines revenue lifecycle management as a unified platform approach that connects...
Read MoreRevenue Performance Management
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Revenue Performance Management (RPM) evaluates products based on sal...
Read MoreSubscription Management
2024 Software Provider and Product Assessment The era of subscriptions has transformed the way businesses operate and consumers engage with ...
Read MoreSupply Chain Planning
2025 Software Provider and Product Assessment ISG Software Research defines supply chain planning (SCP) as the business discipline of coordi...
Read MoreWorkforce Management
2025 Software Provider and Product Assessment Our 2025 research divides the workforce-management landscape into five focused guides—WFM Basi...
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