ISG Buyers Guide™ Reports
Software Provider and Product Guide for Technology Industry
The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.
The Buyers Guide evaluates software providers across two dimensions: product and customer experience. Product Experience is how software meets an enterprise’s life cycle of onboarding, configuration, operations, usage and maintenance and is measured across capability and platform areas. Customer Experience is how a customer relationship is managed across the journey to level of satisfaction. We blend our firm’s experience and research, industry analyst expertise and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products.
Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information and technology, it is critical that it be able to select the software provider and product that will do the best job.
About the Buyers Guide
Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.
Topics included:
- Summary
- The "Value Index" Methodology
- Explanation of Rankings and Classifications
- Participation Overview
- Buyers Guide Research Deliverables
- Go To Market Efforts
- Impact of Research
Leverage the Buyers Guide
Library of Buyers Guide Categories of Reports and Insights
Business Planning
Explore ISG Research's comprehensive Buyers Guides for Business Planning.
Read MoreCollaborative AI and Communications
Explore ISG Research's comprehensive Buyers Guides for Collaborative AI and Communications.
Read MoreCustomer Experience Management
Explore ISG Research's comprehensive Buyers Guides for Customer Experience Management.
Read MoreCustomer Relationship Management
Explore ISG Research's comprehensive Buyers Guides for CRM.
Read MoreField Service Management
Explore ISG Research's comprehensive Buyers Guides for Field Service Management.
Read MoreLearning & Development
Explore ISG Research's comprehensive Buyers Guides for Learning & Development.
Read MoreRevenue Lifecycle Management
Explore ISG Research's comprehensive Buyers Guides for Revenue Lifecycle Management.
Read MoreRevenue Performance Management
Explore ISG Research's comprehensive Buyers Guides for Revenue Performance Management.
Read MoreSubscription Management
Explore ISG Research's comprehensive Buyers Guides for Subscription Management.
Read MoreSupply Chain Planning
Explore ISG Research's comprehensive Buyers Guides for Supply Chain Planning.
Read MoreTotal Compensation Management
Explore ISG Research's comprehensive Buyers Guides for Total Compensation Management.
Read MoreWorkforce Management
Explore ISG Research's comprehensive Buyers Guides for Workforce Management.
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