Buyers Guides for Field Service Management

2026 Software Provider and Product Assessment

The ISG Buyers Guides for Field Service Management are the distillation of continuous market and product research. They are an assessment of how well software providers’ offerings address enterprises’ requirements for field service software. The Value Index methodology is structured to support a request for information (RFI) for a request for proposal (RFP) process by incorporating all criteria needed to evaluate, select, utilize and maintain relationships with software providers. The ISG Buyers Guide evaluates customer experience and the product experience in its capability and platform.

The 2026 ISG Buyers Guides™ for Field Service Management evaluate leading software providers across four platform industry areas: Field Service Management (covering Field Service Management, Field Service Customer Engagement and Field Service Proactive Maintenance), Manufacturing Field Service, Healthcare Field Service and Field Service Emerging Providers. Each guide delivers unique research, detailed ratings and rankings and in-depth analysis to help enterprises assess and select the field service software that best fits their requirements.

• The Field Service Management Buyers Guide evaluates 18 software providers offering products that support end-to-end coordination of field service operations. The guide assesses the following providers: Comarch, CSG, Epicor, IBM, IFS, Infor, Microsoft, Odoo, Oracle, Oracle NetSuite, OverIT, PTC, Salesforce, SAP, ServiceNow, ServiceTitan, Simpro and Syncron.

  • The Field Service Customer Engagement Buyers Guide evaluates 18 software providers offering products that support customer-facing communication and interaction across the field service lifecycle. The guide assesses the following providers: Comarch, CSG, Epicor, IBM, IFS, Infor, Microsoft, Odoo, Oracle, Oracle NetSuite, OverIT, PTC, Salesforce, SAP, ServiceNow, ServiceTitan, Simpro and Syncron.
    
    
  • The Field Service Proactive Maintenance Buyers Guide evaluates 18 software providers offering products that support predictive insight and governed maintenance execution within field service environments. The guide assesses the following providers: Comarch, CSG, Epicor, IBM, IFS, Infor, Microsoft, Odoo, Oracle, Oracle NetSuite, OverIT, PTC, Salesforce, SAP, ServiceNow, ServiceTitan, Simpro and Syncron.
    
    

• The Manufacturing Field Service Buyers Guide evaluates 15 software providers offering products supporting field service operations in manufacturing environments. The guide assesses the following providers: Comarch, Dusk Mobile, Gomocha, IBM, IFS, KloudGin, MSI Data, Oracle, PTC, Salesforce, SAP, ServiceNow, ServicePower, Syncron and Zinier. 
  
  
• The Healthcare Field Service Buyers Guide evaluates 17 software providers offering products supporting regulated, asset-centric field service operations in healthcare environments. The guide assesses the following providers: Comarch, Fieldcode, FSM Global, Gomocha, GPS Insight, IBM, IFS, Infor, Microsoft, Mobile Reach, Oracle, Praxedo, PTC, Salesforce, SAP, Solvares Field Service and Syncron.
  
  
• The Field Service Emerging Providers Buyers Guide evaluates 19 software providers offering products that support mobile workforce management, scheduling and dispatch optimization, work-order management and related field service capabilities. The guide assesses the following providers: Atheer, Dusk Mobile, Fieldcode, FSM Global, Frontu, Gomocha, GPS Insight, Innosoft, Kapture CX, KloudGin, Mobile Reach, MSI Data, Nomadia, Praxedo, Retriever Communications, ServicePower, Solvares Field Service, WennSoft and Zinier.
  
  

To view the executive summaries of the research, please select the report below.

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To learn more about our Buyers Guide services for software providers including purchasing the complete research and charts or performing an assessment, click here.