We are happy to share some insights about Workday drawn from our latest market research, Ventana Research Buyers Guide: Business Planning, which assesses how well vendors’ offerings meet buyers’ requirements.
In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated 
in a request for proposal (RFP) and vendor selection process. We evaluated Workday and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our benchmark research on business planning.
Our analysis classified Workday as Exemplary, receiving an overall grade of A- with an 82.3% performance. Workday’s best grouped results came in Customer Experience at 87.8%
performance and an A grade due in part to its A in Validation. In Product Experience, Workday received a B++ grade with an 80.5% performance due to its 87.1% performance in Reliability. Workday was designated a Leader in Validation. Workday fully participated in the RFI process.
Workday’s B++ grade in Product Experience was impacted by its B++ in Usability where it could improve its accessibility. Customer Experience was impacted by its A- grade in TCO/ROI where it could improve its support for prospective customers in making their business case for investment.
Workday performed best in Customer Experience with an A- grade, notably in Validation where it is a Leader, receiving an A due to its support. In Product Experience, Workday’s technology architecture led to its A- in Reliability and an A- in Adaptability due to its configuration abilities.
This assessment was based on Workday Adaptive Planning, v. 2023R1, released March 2023.
This research-based guide is the most comprehensive assessment of the value of business planning software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Read the report here.
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