Matthew leads the expertise in HCM software at ISG Software Research, with over two decades of experience. As a business and HR leader, he has worked at companies like Schoox and Commercial Metals Company. His research covers the full range of HCM processes and software including employee experience, learning management, payroll management, talent management, total compensation management and workforce management. Matthew is a Forbes HR Council member and a graduate of Western Governors University with a degree in HR management. He serves as President and board member of Limbs for Life Foundation, volunteers for Operation Kindness and is President-elect of ATD (Association of Talent Development) Dallas.
narration area
Executive Summary
Payroll Managed Services
The payroll software market is undergoing a profound transformation, as payroll shifts from a rigid, transactional process to an agile, integrated component of an enterprise’s strategic Human Capital Management (HCM) ecosystem. Payroll is no longer just about getting employees paid accurately and on time. Today’s platforms must navigate an increasingly complex regulatory landscape, deliver real-time data visibility and meet growing employee expectations for financial flexibility. This reflects a broader need for organizations to harmonize operations, reduce compliance risk and elevate the employee experience through modern, self-service financial tools.
ISG Research defines payroll managed services as native self-service payroll platforms that also offer optional expert assistance for tasks such as compliance, tax filing or full-service payroll execution. This hybrid model gives enterprises flexibility to manage payroll in-house while leveraging external expertise when needed without switching providers. To qualify, providers must deliver robust self-service capabilities for core payroll processing while offering scalable managed services that adjust to organizational complexity. For enterprises seeking operational control with the safety net of specialized support, this segment provides a strategic balance between autonomy and assurance.
Today’s payroll platforms must navigate an increasingly complex regulatory landscape, deliver real-time data visibility and meet growing employee expectations for financial flexibility.
Payroll’s technology evolution began with legacy, on-premises systems focused on batch processing and statutory reporting within finance. The late 1990s introduced integrated Human Resources Information Systems (HRIS), where payroll shared a data foundation with functions such as time and attendance. Cloud computing marked the next major leap, enabling real-time compliance updates and synchronization with HCM and ERP suites. More recently, remote and global workforces, along with technologies such as artificial intelligence (AI) and earned wage access, have pushed payroll out of the back office. Today, payroll is recognized as a critical element of the employee value proposition and a key source of workforce and financial intelligence.
Enterprises now need payroll technology that can manage complexity while delivering precision. At the core is a unified data model that eliminates silos between payroll, HR and finance, creating a single source of truth that reduces reconciliation errors and compliance risk. Organizations increasingly value platforms that provide centralized visibility and control while offering optional managed services for compliance-heavy tasks. This flexibility supports diverse workforce models, including contractors and remote employees working across borders, while reducing risk and administrative burden.
Modern payroll platforms must excel in native compliance automation, intelligent system integration and advanced user experience. Native self-service engines should manage complex calculations and automated tax filings for their respective jurisdictions. Leading platforms incorporate AI and machine learning (ML) for proactive anomaly detection to flag errors before payroll runs and reduce costly re-runs. By 2028, one-half of enterprises will benefit from payroll platforms that use AI to detect errors and omissions that would prohibit the payroll run, like missed punches, and nudge managers to take action and resolve. Enterprise-grade execution also requires open-integration frameworks that connect with time, benefits and financial systems. The employee experience is equally important. Self-service tools that enable financial wellness through on-demand pay, personalized statements and transparent tax information can make payroll a positive touchpoint.
This report provides a detailed evaluation of payroll managed services providers based on architectural strength, hybrid delivery models and scalability. Unlike broad HR technology guides, this assessment focuses on platforms that combine native payroll engines with flexible managed service options, offering enterprises a strategic blend of control and support. By narrowing the scope to this segment, the report delivers a targeted analysis of technical and functional fit for organizations seeking autonomy without sacrificing compliance assurance.
In a world where compliance failures are costly and the employee experience is paramount, payroll technology should be viewed as a strategic investment in business resilience and workforce stability. Organizations should prioritize cloud-based architectures for regulatory agility and scalability. When evaluating providers, they should insist on native self-service functionality as the foundation, with managed services layered on for specialized needs. Enterprises should also demand AI-driven automation and robust integration that transforms payroll from a compliance obligation into a source of strategic workforce intelligence and financial flexibility. Choosing a platform aligned with these priorities will turn payroll into a competitive advantage rather than a back-office burden.
The 2025 ISG Buyers Guide™ for Payroll Managed Services evaluates software providers and products in key areas such as AI and intelligence, analytics and insights, compliance, risk, governance, core payroll processing and automation, employee and administrator experience, integration and ecosystem enablement, payments, finance, embedded services and service enablement. This research assessed the following 10 providers: ADP, Dayforce, Deel, isolved, Neeyamo, Netchex, Papaya Global, Paychex, Paycom and UKG.
Buyers Guide Overview
ISG Research has conducted market research for over two decades across vertical industries, business applications, AI and IT. We have designed the ISG Buyers Guide™ to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements. Utilization of our research methodology and decades of experience enables our Buyers Guide to be an effective method to assess and select software providers and products. The findings of this research provide a comprehensive approach to rating software providers and rank their ability to meet specific product and customer experience requirements.
ISG Research has designed the Buyers Guide to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements.
The 2025 ISG Buyers Guide™ for Payroll Managed Services is the distillation of continuous market and product research. It is an assessment of how well software providers’ offerings address enterprises’ requirements for payroll managed services software. The Value Index methodology is structured to support a request for information (RFI) for a request for proposal (RFP) process by incorporating all criteria needed to evaluate, select, utilize and maintain relationships with software providers. The ISG Buyers Guide evaluates customer experience and the product experience in its capability and platform.
The structure of the research reflects our understanding that the effective evaluation of software providers and products involves far more than just examining product features, potential revenue or customers generated from a provider’s marketing and sales efforts. It can ensure the best long-term relationship and value achieved from a resource and financial investment We believe it is important to take a comprehensive, research-based approach, since making the wrong choice of payroll managed services software can raise the total cost of ownership, lower the return on investment and hamper an enterprise’s ability to reach its potential. In addition, this approach can reduce the project’s development and deployment time and eliminate the risk of relying on opinions or historical biases.
ISG Research believes that an objective review of existing and potential new software providers and products is a critical strategy for the adoption and implementation of payroll managed services software. An enterprise’s review should include an analysis of both what is possible and what is relevant. We urge enterprises to do a thorough job of evaluating payroll managed services software and offer this Buyers Guide as both the results of our in-depth analysis of these providers and as an evaluation methodology.
Key Takeaways
PMS software is evolving as enterprises blend native self-service payroll functionality with optional expert support to balance autonomy, compliance assurance and operational control. Modern platforms integrate AI-driven anomaly detection, embedded compliance automation and open integration frameworks that connect payroll with time, benefits and finance systems. As organizations navigate increasingly complex workforce and regulatory environments, they require solutions that deliver centralized visibility while supporting flexible service models. These dynamics underscore the need for platforms that unify configurability, governance and employee experience within a scalable architecture.
Software Provider Summary
The ISG Buyers Guide™ for Payroll Managed Services evaluates 10 software providers offering products supporting native payroll engines with flexible managed service options. The research ranked the top three overall leaders as ADP, Dayforce and UKG. Providers were classified using weighted performance in Product Experience and Customer Experience for ISG quadrant placement. ADP, Dayforce, Deel, isolved and UKG were rated as Exemplary, with Neeyamo rated as Innovative. Papaya Global and Paychex were rated as Assurance; and Netchex and Paycom were rated as Merit.
Product Experience Insights
Product Experience, representing 80% of the evaluation, focuses on Capability (20%) and Platform (60%), which includes adaptability, manageability, reliability and usability. ADP, UKG and Dayforce achieved the highest performance as Leaders in this category, supported by their breadth and depth across payroll managed services capabilities and their strong platform architectures delivering reliable performance, scalable integration and flexible service models. Leaders demonstrated enterprise-grade platform capabilities across varied roles and contexts.
Customer Experience Value
Customer Experience, representing 20% of the evaluation, focuses on validation and TCO/ROI. ADP, UKG and Dayforce were the Leaders in this category, showing strong customer advocacy and clear investment in success outcomes. Providers with lower performance often lacked publicly available customer validation or failed to demonstrate structured ROI measurement and proactive lifecycle engagement.
Strategic Recommendations
Enterprises should treat payroll managed services as a strategic investment that unifies compliance automation, configurability, service flexibility and user experience. Buyers should prioritize providers that combine robust native payroll engines with scalable managed services and AI-enabled insights. Solutions that strengthen governance, streamline execution and provide clear visibility into payroll operations will better support workforce stability and operational resilience. Using these criteria, organizations can align provider selection with long-term needs for agility, compliance assurance and financial accuracy.
How To Use This Buyers Guide
Evaluating Software Providers: The Process
We recommend using the Buyers Guide to assess and evaluate new or existing software providers for your enterprise. The market research can be used as an evaluation framework to assess existing approaches and software providers or establish a formal request for information from providers on products and customer experience and will shorten the cycle time when creating an RFI. The steps listed below provide a process that can facilitate best possible outcomes in the most efficient manner.
- Define the business case and goals.
Define the mission and business case for investment and the expected outcomes from your organizational and technological efforts.
- Specify the business and IT needs.
Defining the business and IT requirements helps identify what specific capabilities are required with respect to people, processes, information and technology.
- Assess the required roles and responsibilities.
Identify the individuals required for success at every level of the enterprise from executives to frontline workers and determine the needs of each.
- Outline the project’s critical path.
What needs to be done, in what order and who will do it? This outline should make clear the prior dependencies at each step of the project plan.
- Ascertain the technology approach.
Determine the business and technology approach that most closely aligns to your enterprise’s requirements.
- Establish software provider evaluation criteria.
Utilize the product experience: capability and platform with support for adaptability, manageability, reliability and usability, and the customer experience in TCO/ROI and Validation.
- Evaluate and select the software provider and products properly.
Apply a weighting the evaluation categories in the evaluation criteria to reflect your enterprise’s priorities to determine the short list of software providers and products.
- Establish the business initiative team to start the project.
Identify who will lead the project and the members of the team needed to plan and execute it with timelines, priorities and resources.
Using the ISG Buyers Guide and process provides enterprises a clear, structured approach to making smarter software and business investment decisions. It ensures alignment between strategy, people, processes and technology while reducing risk, saving time, and improving outcomes. The ISG approach promotes data-driven decision-making and collaboration, helping choose the right software providers for maximum value and return on investment.
The Findings
The software providers and products evaluated in the research provide product and customer experiences, but not everything offered is equally valuable to every enterprise or is needed to operate in business processes and use cases. Moreover, the existence of too many capabilities in products may be a negative factor for an enterprise if it introduces unnecessary complexity. Nonetheless, you may decide that a more comprehensive set of capabilities in the product is important, and where they match your enterprise’s requirements.
An effective customer relationship with a software provider is vital to the success of any investment. The overall customer experience and the full lifecycle of engagement play a key role in ensuring satisfaction and long-term success. Providers with dedicated customer leadership, such as chief customer officers, tend to invest more deeply in these relationships and prioritize customer outcomes to TCO and ROI expectations. It is equally important that this commitment to customer success is clearly demonstrated throughout the provider’s website, buying process and customer journey.
Overall Scoring of Software Providers Across Categories
The research finds ADP atop the list, followed by UKG and Dayforce. Providers that place in the top three of a category earn the designation of Leader. ADP and UKG have done so in five categories; Dayforce in four; and Neeyamo in one.
The overall representation of the research below places the rating of the Product Experience and Customer Experience on the x and y axes, respectively, to provide a visual representation and classification of the software providers. Those providers whose Product Experience have above-median weighted performance to the axis in aggregate of the two product categories place farther to the right, while the performance and weighting for the Customer Experience category determines placement on the vertical axis. In short, software providers that place closer to the upper-right on this chart performed better than those closer to the lower-left.
The research categorizes and rates software providers into one of four categories: Assurance, Exemplary, Merit or Innovative. This representation of software providers’ weighted performance in meeting the requirements in product and customer experience.
Exemplary: This rating (upper right) represents those that performed above median in Product and Customer Experience requirements. The providers rated Exemplary are: ADP, Dayforce, Deel, isolved and UKG.
Innovative: This rating (lower right) represents those that performed above median in Product Experience but not in Customer Experience. The provider rated Innovative is: Neeyamo.
Assurance: This rating (upper left) represents those that performed above median in Customer Experience but not in Product Experience. The providers rated Assurance are: Papaya Global and Paychex.
Merit: This rating (lower left) represents those that did not surpass the median in Customer or Product Experience. The providers rated Merit are: Netchex and Paycom.
We advise enterprises to use this research as a supplement to their own evaluations, recognizing that ratings or rankings do not solely represent the value of a provider nor indicate universal suitability of a set of products.
Product Experience
The process of researching products to address an enterprise’s needs should be comprehensive and evaluate specific capabilities and the underlying platform to the product experience. Our evaluation of the Product Experience examines the lifecycle of onboarding, configuration, operations, usage and maintenance. Too often, software providers are not evaluated for the entirety of the product; instead, they are evaluated on market execution and vision of the future.
The research results in Product Experience are ranked at 80%, or four-fifths, using the underlying weighted performance. Importance was placed on the categories as follows: Capability (20%) and Platform (60%). ADP, UKG and Dayforce were designated Product Experience Leaders.
Customer Experience
The importance of a customer relationship with a software provider is essential to the actual success of the products and technology. The evaluation of the Customer Experience and the entire lifecycle an enterprise has with its software provider is critical for ensuring satisfaction in working with that provider. The ISG Buyers Guide examines a software provider’s customer commitment, viability, customer success, sales and onboarding, product roadmap and services with partners and support. The customer experience category also investigates the TCO/ROI and how well a software provider demonstrates the product’s overall value, cost and benefits, including the tools and resources to evaluate these factors.
The research results in Customer Experience are ranked at 20%, or one-fifth of the 100% index, and represent the underlying provider validation and TCO/ROI requirements as they relate to the framework of commitment and value to the software provider-customer relationship.
The software providers that evaluated the highest in the Customer Experience category are ADP, UKG and Dayforce. These category leaders best communicate commitment and dedication to customer needs.
Software providers that did not perform well in this category were unable to provide or make sufficient information readily available to demonstrate success or articulate their commitment to customer experience. The use of a software provider requires continuous investment, so a holistic evaluation must include examination of how they support their customer experience.
Appendix: Software Provider Inclusion
For inclusion in the 2025 ISG Buyers Guide™ for Payroll Managed Services, a software provider must be in good standing financially and ethically, have at least $20 million in annual or projected revenue verified using independent sources, sell products and provide support on at least two continents, and have at least 50 customers. The principal source of the relevant business unit’s revenue must be software-related, and there must have been at least one major software release in the last 12 months.
Providers in this segment must offer a self-service payroll engine and covered in the Domestic (US) or Global Payroll segments, with the option to layer on managed services. Inclusion requires the ability to run payroll independently while providing access to expert support for specific tasks such as compliance, tax filing, or full-service payroll management. This hybrid model supports enterprises seeking flexibility between in-house execution and outsourced assistance.
The research is designed to be independent of the specifics of software provider packaging and pricing. To represent the real-world environment in which businesses operate, we include providers that offer suites or packages of products that may include relevant individual modules or applications. If a software provider is actively marketing, selling and developing a product for the general market and it is reflected on the provider’s website that the product is within the scope of the research, that provider is automatically evaluated for inclusion.
All software providers that offer relevant payroll managed services products and meet the inclusion requirements were invited to participate in the evaluation process at no cost to them.
Software providers that meet our inclusion criteria but did not completely participate in our Buyers Guide were assessed solely on publicly available information. As this could have a significant impact on classification and ratings, we recommend additional scrutiny when evaluating those providers.
Products Evaluated
| Provider | Product Names | Version | Release Month/Year |
|---|---|---|---|
| ADP | ADP GlobalView® Payroll, ADP Celergo, ADP Global Payroll, ADP Lyric HCM |
N/A | October 2025 |
| Dayforce | Dayforce Payroll | 2025.2.1 | November 2025 |
| Deel | Deel Global Payroll, Deel US Payroll |
N/A | September 2025 |
| isolved | isolved People Cloud – Payroll | N/A | October 2025 |
| Neeyamo | Neeyamo Global Payroll | N/A | October 2025 |
| Netchex | Netchex Payroll & Tax | N/A | October 2025 |
| Papaya Global | Papaya Global – Workforce OS / Global Payroll | N/A | October 2025 |
| Paychex | Paychex Flex Payroll | N/A | June 2025 |
| Paycom | Paycom Payroll | N/A | October 2025 |
| UKG | UKG Pro® Payroll | N/A | October 2025 |
Providers of Promise
We did not include software providers that, as a result of our research and analysis, did not satisfy the criteria for inclusion in this Buyers Guide. These are listed below as “Providers of Promise.”
| Provider | Product | Capability | Revenue | Geography | Customers |
|---|---|---|---|---|---|
| Darwinbox | Darwinbox | No | Yes | Yes | Yes |
| Namely | Namely Payroll | No | Yes | Yes | Yes |
| Paylocity | Paylocity | No | Yes | Yes | Yes |
Executive Summary
Payroll Managed Services
The payroll software market is undergoing a profound transformation, as payroll shifts from a rigid, transactional process to an agile, integrated component of an enterprise’s strategic Human Capital Management (HCM) ecosystem. Payroll is no longer just about getting employees paid accurately and on time. Today’s platforms must navigate an increasingly complex regulatory landscape, deliver real-time data visibility and meet growing employee expectations for financial flexibility. This reflects a broader need for organizations to harmonize operations, reduce compliance risk and elevate the employee experience through modern, self-service financial tools.
ISG Research defines payroll managed services as native self-service payroll platforms that also offer optional expert assistance for tasks such as compliance, tax filing or full-service payroll execution. This hybrid model gives enterprises flexibility to manage payroll in-house while leveraging external expertise when needed without switching providers. To qualify, providers must deliver robust self-service capabilities for core payroll processing while offering scalable managed services that adjust to organizational complexity. For enterprises seeking operational control with the safety net of specialized support, this segment provides a strategic balance between autonomy and assurance.
Today’s payroll platforms must navigate an increasingly complex regulatory landscape, deliver real-time data visibility and meet growing employee expectations for financial flexibility.
Payroll’s technology evolution began with legacy, on-premises systems focused on batch processing and statutory reporting within finance. The late 1990s introduced integrated Human Resources Information Systems (HRIS), where payroll shared a data foundation with functions such as time and attendance. Cloud computing marked the next major leap, enabling real-time compliance updates and synchronization with HCM and ERP suites. More recently, remote and global workforces, along with technologies such as artificial intelligence (AI) and earned wage access, have pushed payroll out of the back office. Today, payroll is recognized as a critical element of the employee value proposition and a key source of workforce and financial intelligence.
Enterprises now need payroll technology that can manage complexity while delivering precision. At the core is a unified data model that eliminates silos between payroll, HR and finance, creating a single source of truth that reduces reconciliation errors and compliance risk. Organizations increasingly value platforms that provide centralized visibility and control while offering optional managed services for compliance-heavy tasks. This flexibility supports diverse workforce models, including contractors and remote employees working across borders, while reducing risk and administrative burden.
Modern payroll platforms must excel in native compliance automation, intelligent system integration and advanced user experience. Native self-service engines should manage complex calculations and automated tax filings for their respective jurisdictions. Leading platforms incorporate AI and machine learning (ML) for proactive anomaly detection to flag errors before payroll runs and reduce costly re-runs. By 2028, one-half of enterprises will benefit from payroll platforms that use AI to detect errors and omissions that would prohibit the payroll run, like missed punches, and nudge managers to take action and resolve. Enterprise-grade execution also requires open-integration frameworks that connect with time, benefits and financial systems. The employee experience is equally important. Self-service tools that enable financial wellness through on-demand pay, personalized statements and transparent tax information can make payroll a positive touchpoint.
This report provides a detailed evaluation of payroll managed services providers based on architectural strength, hybrid delivery models and scalability. Unlike broad HR technology guides, this assessment focuses on platforms that combine native payroll engines with flexible managed service options, offering enterprises a strategic blend of control and support. By narrowing the scope to this segment, the report delivers a targeted analysis of technical and functional fit for organizations seeking autonomy without sacrificing compliance assurance.
In a world where compliance failures are costly and the employee experience is paramount, payroll technology should be viewed as a strategic investment in business resilience and workforce stability. Organizations should prioritize cloud-based architectures for regulatory agility and scalability. When evaluating providers, they should insist on native self-service functionality as the foundation, with managed services layered on for specialized needs. Enterprises should also demand AI-driven automation and robust integration that transforms payroll from a compliance obligation into a source of strategic workforce intelligence and financial flexibility. Choosing a platform aligned with these priorities will turn payroll into a competitive advantage rather than a back-office burden.
The 2025 ISG Buyers Guide™ for Payroll Managed Services evaluates software providers and products in key areas such as AI and intelligence, analytics and insights, compliance, risk, governance, core payroll processing and automation, employee and administrator experience, integration and ecosystem enablement, payments, finance, embedded services and service enablement. This research assessed the following 10 providers: ADP, Dayforce, Deel, isolved, Neeyamo, Netchex, Papaya Global, Paychex, Paycom and UKG.
Buyers Guide Overview
ISG Research has conducted market research for over two decades across vertical industries, business applications, AI and IT. We have designed the ISG Buyers Guide™ to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements. Utilization of our research methodology and decades of experience enables our Buyers Guide to be an effective method to assess and select software providers and products. The findings of this research provide a comprehensive approach to rating software providers and rank their ability to meet specific product and customer experience requirements.
ISG Research has designed the Buyers Guide to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements.
The 2025 ISG Buyers Guide™ for Payroll Managed Services is the distillation of continuous market and product research. It is an assessment of how well software providers’ offerings address enterprises’ requirements for payroll managed services software. The Value Index methodology is structured to support a request for information (RFI) for a request for proposal (RFP) process by incorporating all criteria needed to evaluate, select, utilize and maintain relationships with software providers. The ISG Buyers Guide evaluates customer experience and the product experience in its capability and platform.
The structure of the research reflects our understanding that the effective evaluation of software providers and products involves far more than just examining product features, potential revenue or customers generated from a provider’s marketing and sales efforts. It can ensure the best long-term relationship and value achieved from a resource and financial investment We believe it is important to take a comprehensive, research-based approach, since making the wrong choice of payroll managed services software can raise the total cost of ownership, lower the return on investment and hamper an enterprise’s ability to reach its potential. In addition, this approach can reduce the project’s development and deployment time and eliminate the risk of relying on opinions or historical biases.
ISG Research believes that an objective review of existing and potential new software providers and products is a critical strategy for the adoption and implementation of payroll managed services software. An enterprise’s review should include an analysis of both what is possible and what is relevant. We urge enterprises to do a thorough job of evaluating payroll managed services software and offer this Buyers Guide as both the results of our in-depth analysis of these providers and as an evaluation methodology.
Key Takeaways
PMS software is evolving as enterprises blend native self-service payroll functionality with optional expert support to balance autonomy, compliance assurance and operational control. Modern platforms integrate AI-driven anomaly detection, embedded compliance automation and open integration frameworks that connect payroll with time, benefits and finance systems. As organizations navigate increasingly complex workforce and regulatory environments, they require solutions that deliver centralized visibility while supporting flexible service models. These dynamics underscore the need for platforms that unify configurability, governance and employee experience within a scalable architecture.
Software Provider Summary
The ISG Buyers Guide™ for Payroll Managed Services evaluates 10 software providers offering products supporting native payroll engines with flexible managed service options. The research ranked the top three overall leaders as ADP, Dayforce and UKG. Providers were classified using weighted performance in Product Experience and Customer Experience for ISG quadrant placement. ADP, Dayforce, Deel, isolved and UKG were rated as Exemplary, with Neeyamo rated as Innovative. Papaya Global and Paychex were rated as Assurance; and Netchex and Paycom were rated as Merit.
Product Experience Insights
Product Experience, representing 80% of the evaluation, focuses on Capability (20%) and Platform (60%), which includes adaptability, manageability, reliability and usability. ADP, UKG and Dayforce achieved the highest performance as Leaders in this category, supported by their breadth and depth across payroll managed services capabilities and their strong platform architectures delivering reliable performance, scalable integration and flexible service models. Leaders demonstrated enterprise-grade platform capabilities across varied roles and contexts.
Customer Experience Value
Customer Experience, representing 20% of the evaluation, focuses on validation and TCO/ROI. ADP, UKG and Dayforce were the Leaders in this category, showing strong customer advocacy and clear investment in success outcomes. Providers with lower performance often lacked publicly available customer validation or failed to demonstrate structured ROI measurement and proactive lifecycle engagement.
Strategic Recommendations
Enterprises should treat payroll managed services as a strategic investment that unifies compliance automation, configurability, service flexibility and user experience. Buyers should prioritize providers that combine robust native payroll engines with scalable managed services and AI-enabled insights. Solutions that strengthen governance, streamline execution and provide clear visibility into payroll operations will better support workforce stability and operational resilience. Using these criteria, organizations can align provider selection with long-term needs for agility, compliance assurance and financial accuracy.
How To Use This Buyers Guide
Evaluating Software Providers: The Process
We recommend using the Buyers Guide to assess and evaluate new or existing software providers for your enterprise. The market research can be used as an evaluation framework to assess existing approaches and software providers or establish a formal request for information from providers on products and customer experience and will shorten the cycle time when creating an RFI. The steps listed below provide a process that can facilitate best possible outcomes in the most efficient manner.
- Define the business case and goals.
Define the mission and business case for investment and the expected outcomes from your organizational and technological efforts.
- Specify the business and IT needs.
Defining the business and IT requirements helps identify what specific capabilities are required with respect to people, processes, information and technology.
- Assess the required roles and responsibilities.
Identify the individuals required for success at every level of the enterprise from executives to frontline workers and determine the needs of each.
- Outline the project’s critical path.
What needs to be done, in what order and who will do it? This outline should make clear the prior dependencies at each step of the project plan.
- Ascertain the technology approach.
Determine the business and technology approach that most closely aligns to your enterprise’s requirements.
- Establish software provider evaluation criteria.
Utilize the product experience: capability and platform with support for adaptability, manageability, reliability and usability, and the customer experience in TCO/ROI and Validation.
- Evaluate and select the software provider and products properly.
Apply a weighting the evaluation categories in the evaluation criteria to reflect your enterprise’s priorities to determine the short list of software providers and products.
- Establish the business initiative team to start the project.
Identify who will lead the project and the members of the team needed to plan and execute it with timelines, priorities and resources.
Using the ISG Buyers Guide and process provides enterprises a clear, structured approach to making smarter software and business investment decisions. It ensures alignment between strategy, people, processes and technology while reducing risk, saving time, and improving outcomes. The ISG approach promotes data-driven decision-making and collaboration, helping choose the right software providers for maximum value and return on investment.
The Findings
The software providers and products evaluated in the research provide product and customer experiences, but not everything offered is equally valuable to every enterprise or is needed to operate in business processes and use cases. Moreover, the existence of too many capabilities in products may be a negative factor for an enterprise if it introduces unnecessary complexity. Nonetheless, you may decide that a more comprehensive set of capabilities in the product is important, and where they match your enterprise’s requirements.
An effective customer relationship with a software provider is vital to the success of any investment. The overall customer experience and the full lifecycle of engagement play a key role in ensuring satisfaction and long-term success. Providers with dedicated customer leadership, such as chief customer officers, tend to invest more deeply in these relationships and prioritize customer outcomes to TCO and ROI expectations. It is equally important that this commitment to customer success is clearly demonstrated throughout the provider’s website, buying process and customer journey.
Overall Scoring of Software Providers Across Categories
The research finds ADP atop the list, followed by UKG and Dayforce. Providers that place in the top three of a category earn the designation of Leader. ADP and UKG have done so in five categories; Dayforce in four; and Neeyamo in one.
The overall representation of the research below places the rating of the Product Experience and Customer Experience on the x and y axes, respectively, to provide a visual representation and classification of the software providers. Those providers whose Product Experience have above-median weighted performance to the axis in aggregate of the two product categories place farther to the right, while the performance and weighting for the Customer Experience category determines placement on the vertical axis. In short, software providers that place closer to the upper-right on this chart performed better than those closer to the lower-left.
The research categorizes and rates software providers into one of four categories: Assurance, Exemplary, Merit or Innovative. This representation of software providers’ weighted performance in meeting the requirements in product and customer experience.
Exemplary: This rating (upper right) represents those that performed above median in Product and Customer Experience requirements. The providers rated Exemplary are: ADP, Dayforce, Deel, isolved and UKG.
Innovative: This rating (lower right) represents those that performed above median in Product Experience but not in Customer Experience. The provider rated Innovative is: Neeyamo.
Assurance: This rating (upper left) represents those that performed above median in Customer Experience but not in Product Experience. The providers rated Assurance are: Papaya Global and Paychex.
Merit: This rating (lower left) represents those that did not surpass the median in Customer or Product Experience. The providers rated Merit are: Netchex and Paycom.
We advise enterprises to use this research as a supplement to their own evaluations, recognizing that ratings or rankings do not solely represent the value of a provider nor indicate universal suitability of a set of products.
Product Experience
The process of researching products to address an enterprise’s needs should be comprehensive and evaluate specific capabilities and the underlying platform to the product experience. Our evaluation of the Product Experience examines the lifecycle of onboarding, configuration, operations, usage and maintenance. Too often, software providers are not evaluated for the entirety of the product; instead, they are evaluated on market execution and vision of the future.
The research results in Product Experience are ranked at 80%, or four-fifths, using the underlying weighted performance. Importance was placed on the categories as follows: Capability (20%) and Platform (60%). ADP, UKG and Dayforce were designated Product Experience Leaders.
Customer Experience
The importance of a customer relationship with a software provider is essential to the actual success of the products and technology. The evaluation of the Customer Experience and the entire lifecycle an enterprise has with its software provider is critical for ensuring satisfaction in working with that provider. The ISG Buyers Guide examines a software provider’s customer commitment, viability, customer success, sales and onboarding, product roadmap and services with partners and support. The customer experience category also investigates the TCO/ROI and how well a software provider demonstrates the product’s overall value, cost and benefits, including the tools and resources to evaluate these factors.
The research results in Customer Experience are ranked at 20%, or one-fifth of the 100% index, and represent the underlying provider validation and TCO/ROI requirements as they relate to the framework of commitment and value to the software provider-customer relationship.
The software providers that evaluated the highest in the Customer Experience category are ADP, UKG and Dayforce. These category leaders best communicate commitment and dedication to customer needs.
Software providers that did not perform well in this category were unable to provide or make sufficient information readily available to demonstrate success or articulate their commitment to customer experience. The use of a software provider requires continuous investment, so a holistic evaluation must include examination of how they support their customer experience.
Appendix: Software Provider Inclusion
For inclusion in the 2025 ISG Buyers Guide™ for Payroll Managed Services, a software provider must be in good standing financially and ethically, have at least $20 million in annual or projected revenue verified using independent sources, sell products and provide support on at least two continents, and have at least 50 customers. The principal source of the relevant business unit’s revenue must be software-related, and there must have been at least one major software release in the last 12 months.
Providers in this segment must offer a self-service payroll engine and covered in the Domestic (US) or Global Payroll segments, with the option to layer on managed services. Inclusion requires the ability to run payroll independently while providing access to expert support for specific tasks such as compliance, tax filing, or full-service payroll management. This hybrid model supports enterprises seeking flexibility between in-house execution and outsourced assistance.
The research is designed to be independent of the specifics of software provider packaging and pricing. To represent the real-world environment in which businesses operate, we include providers that offer suites or packages of products that may include relevant individual modules or applications. If a software provider is actively marketing, selling and developing a product for the general market and it is reflected on the provider’s website that the product is within the scope of the research, that provider is automatically evaluated for inclusion.
All software providers that offer relevant payroll managed services products and meet the inclusion requirements were invited to participate in the evaluation process at no cost to them.
Software providers that meet our inclusion criteria but did not completely participate in our Buyers Guide were assessed solely on publicly available information. As this could have a significant impact on classification and ratings, we recommend additional scrutiny when evaluating those providers.
Products Evaluated
| Provider | Product Names | Version | Release Month/Year |
|---|---|---|---|
| ADP | ADP GlobalView® Payroll, ADP Celergo, ADP Global Payroll, ADP Lyric HCM |
N/A | October 2025 |
| Dayforce | Dayforce Payroll | 2025.2.1 | November 2025 |
| Deel | Deel Global Payroll, Deel US Payroll |
N/A | September 2025 |
| isolved | isolved People Cloud – Payroll | N/A | October 2025 |
| Neeyamo | Neeyamo Global Payroll | N/A | October 2025 |
| Netchex | Netchex Payroll & Tax | N/A | October 2025 |
| Papaya Global | Papaya Global – Workforce OS / Global Payroll | N/A | October 2025 |
| Paychex | Paychex Flex Payroll | N/A | June 2025 |
| Paycom | Paycom Payroll | N/A | October 2025 |
| UKG | UKG Pro® Payroll | N/A | October 2025 |
Providers of Promise
We did not include software providers that, as a result of our research and analysis, did not satisfy the criteria for inclusion in this Buyers Guide. These are listed below as “Providers of Promise.”
| Provider | Product | Capability | Revenue | Geography | Customers |
|---|---|---|---|---|---|
| Darwinbox | Darwinbox | No | Yes | Yes | Yes |
| Namely | Namely Payroll | No | Yes | Yes | Yes |
| Paylocity | Paylocity | No | Yes | Yes | Yes |
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