Demo Blog

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for Month: 2012/05

What’s the Rush in Adopting IFRS?

Posted by Robert Kugel on 25 May 2012

I have commented before on the movement to adopt International Financial Reporting Standards (IFRS) by the United States to replace US-GAAP (Generally Accepted Accounting Principles). Most recently I discussed the drive toharmonize the significant differences between US-GAAP and IFRS on revenue recognition and lease accounting. To those who are interested in but not intimately involved with the... Read More

Topics: Reporting, audit, Consolidation, IFRS, US-GAAP accounting, XBRL, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Financial Management, financial standards, FPM

NICE Systems Mobile Customer Self-Service Connects to Agents

Posted by ISG Research on 18 May 2012

Conventional wisdom in the contact center is that self-service options for customers reduce the number of their telephone calls. However, my benchmark research into the use of technology in contact centers throws doubt on this, finding that companies still expect the volume of interactions through all channels, including the phone, to increase. This is further supported by my benchmark research... Read More

Topics: Sales Performance, Customer Experience, NICE Systems, Social CRM, Operational Performance, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Customer & Contact Center, Customer Service, Information Applications, Workforce Performance, Call Center, Contact Center, CRM

InetSoft Empowers Organizations To Mobilize Business Analytics

Posted by Mark Smith on 07 May 2012

Business intelligence software is increasingly mobile, becoming available via smartphones and tablets and now enabling planning and what-if scenarios to determine the impacts of changes that might be made to improve performance. InetSoft, which has been providing business intelligence tools for more than 15 years, has advanced its technologies to address these trends. The company recently... Read More

Topics: Sales Performance, IT Performance, Business Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Cloud Computing, Financial Performance, InetSoft, Information Applications, Information Management, Information Technology