Demo Blog

Software Increases Productivity in the Record-to-Report Cycle

Posted by Robert Kugel on 29 May 2025

The six costliest words in managing a finance department are, “We’ve always done it this way.” The record-to-report (R2R) cycle describes the process of finalizing and summarizing the financial activities of a business for a specific accounting period—typically a month, quarter or fiscal year. It is important to note that R2R exclusively covers the activities between recording (keeping the books)... Read More

Topics: Office of Finance, ERP and Continuous Accounting, digital finance, Generative AI, Consolidate and Close Management, AI and Machine Learning

Knowledge Graphs are Critical to Data Intelligence and AI

Posted by Matt Aslett on 22 May 2025

I recently described how business data catalogs are evolving into data intelligence catalogs. These catalogs combine technical and business metadata and data governance capabilities with knowledge graph functionality to deliver a holistic, business-level view of data production and consumption. The concept of the knowledge graph has been part of the data sector for decades, but adoption has... Read More

Topics: Governance, Generative AI, Data Intelligence, AI & Technologies

Oracle Fusion Financials: Boring is Cool

Posted by Robert Kugel on 16 October 2012

There weren’t any headlines (or even many tweets) about Oracle Fusion Financials emanating from this year’s Oracle OpenWorld (#OOW12) conference. Maybe that’s by design, because it’s not in Oracle’s best interest to kick up a lot of dust about ERP migration. The financial applications software market is mature, and market share leaders such as Oracle have less interest in getting customers to... Read More

Topics: Performance Management, ERP, Office of Finance, financial, Business Performance, Cloud Computing, Financial Performance, Oracle, Workday, JD Edwards, PeopleSoft

Enghouse Expands Its Portfolio of Contact Center Vendors

Posted by ISG Research on 31 July 2012

A look at Enghouse Interactive’s Products page shows it is not the easiest of companies to understand. Listed are six products – companies actually – that make up the parent: Arc Solutions, CosmoCom, Datapulse, Synellect, TelRex and Trio. As yet this list doesn’t include the latest acquisition, Zeacom. All the businesses in some way connect to multichannel communications and the contact center,... Read More

Topics: Customer Analytics, Customer Data Management, Customer Experience, Customer Feedback Management, Social CRM, Speech Analytics, Voice of the Customer, Enghouse interactive, Analytics, Cloud Computing, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Desktop Analytics, Text Analytics, Unified Communications, Workforce Force Optimization

WorkForce Software Focuses on Effective and Efficient Workforces

Posted by Mark Smith on 27 July 2012

Our research agenda for 2012 in human capital management outlined the importance of workforce management for all organizations. One provider, WorkForce Software, provides systems that support scheduling, time and attendance, leave and absence and fatigue management. As I noted in my last analysis on WorkForce Software, the company’s focus on the fatigue aspect of workforce management, especially... Read More

Topics: Big Data, Sales Performance, SAP, Social Media, Supply Chain Performance, Sustainability, Governance, Human Capital Management, SuccessFactors, Business Technology Innovation, IT Performance, IT Research, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Information Applications, Information Management, Location Intelligence, Operational Intelligence, Workforce Performance, HTML5, Risk & Compliance (GRC), Time & Attendance, Workforce Management

Financial Institutions Need Dynamic Risk Management

Posted by Robert Kugel on 19 July 2012

Planning portfolio risk follows the same basic tenets as other sorts of business planning. It must be done in the context of a time dimension. In business, short-term plans are developed with a lot of givens or constraints. For example, capacities are fixed, because it’s impossible to wave a magic wand and bring a new factory on line, stuff more machine tools into already jammed facilities or... Read More

Topics: Sales Performance, Governance, GRC, Office of Finance, Operational Performance, Analytics, Business Analytics, Business Performance, Financial Performance, Information Management, Business Planning, Risk, Risk & Compliance (GRC)

Journey Maps Enhance the Customer Experience

Posted by ISG Research on 17 July 2012

My research into customer experience management shows that companies are increasingly aware that the customer experience has a profound impact on business success. In almost equal numbers, participants said it determines the loyalty of customers (21%), the propensity of customers to recommend the company to others (21%), the amount of additional purchases they make (19%) and their general level... Read More

Topics: Predictive Analytics, Customer Analytics, Customer Data Management, Customer Experience, Customer Feedback Management, Social CRM, Speech Analytics, Voice of the Customer, Analytics, Cloud Computing, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Desktop Analytics, Text Analytics, Unified Communications, Vendor(s), Workforce Force Optimization

Cognos Express Gives Midsize Companies Outsize Capabilities

Posted by Robert Kugel on 08 June 2012

A main reason why desktop spreadsheets are pervasive in midsize companies (which we define as those with 100 to 1,000 employees) is that these organizations do not have the financial and manpower resources to implement and maintain traditional enterprise business intelligence and performance management systems. To address this gap in the market, several years ago IBM Cognos launched Express, a... Read More

Topics: ERP, Office of Finance, Reporting, Budgeting, Analytics, Business Intelligence, Dashboards, IBM, Uncategorized, CFO, finance, Financial Performance Management

What’s the Rush in Adopting IFRS?

Posted by Robert Kugel on 25 May 2012

I have commented before on the movement to adopt International Financial Reporting Standards (IFRS) by the United States to replace US-GAAP (Generally Accepted Accounting Principles). Most recently I discussed the drive toharmonize the significant differences between US-GAAP and IFRS on revenue recognition and lease accounting. To those who are interested in but not intimately involved with the... Read More

Topics: Reporting, audit, Consolidation, IFRS, US-GAAP accounting, XBRL, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Financial Management, financial standards, FPM

NICE Systems Mobile Customer Self-Service Connects to Agents

Posted by ISG Research on 18 May 2012

Conventional wisdom in the contact center is that self-service options for customers reduce the number of their telephone calls. However, my benchmark research into the use of technology in contact centers throws doubt on this, finding that companies still expect the volume of interactions through all channels, including the phone, to increase. This is further supported by my benchmark research... Read More

Topics: Sales Performance, Customer Experience, NICE Systems, Social CRM, Operational Performance, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Customer & Contact Center, Customer Service, Information Applications, Workforce Performance, Call Center, Contact Center, CRM