Viewpoints

The Journey to Revenue Management

Posted by ISG Software Research on 25 April 2023

Analyst Viewpoint Revenue Management and its operational support by way of Revenue Operations is a relatively new concept that reflects the reality of changing business models. The rise of the subscription and usage sales models is a driving factor in the change, along with e-commerce and omnichannel selling. The result is that the traditional emphasis on new business from new customers has now... Read More

Topics: Office of Revenue

The CFO Answer Machine: Past, Present and Future Visibility for Small and Midsize Companies

Posted by ISG Software Research on 25 April 2023

Analyst Viewpoint Effective financial management requires the ability to understand an organization’s current condition while having visibility into its potential future state. This enables executives to make consistently better-informed decisions sooner. Unfortunately, few small and midsize businesses (SMB) have that ability because they lack the systems that make this information readily... Read More

Topics: Office of Finance

The Digital Potential of Data Intelligence in Retail

Posted by ISG Software Research on 25 April 2023

Analyst Viewpoint The digital age of data has dramatically transformed organizations by providing the insights that are necessary to confidently make decisions and take action. When applied, this is commonly referred to as Data Intelligence, and it comprises all types of data, from customers, purchases and consumers and from all sources including physical and digital activity aligned to a... Read More

Topics: Retail

Agile Planning for Small and Midsize Organizations

Posted by ISG Software Research on 24 April 2023

Analyst Viewpoint The purpose of planning is to enable executives and managers to make better-informed decisions more consistently. Planning within an organization requires setting objectives and weighing the alternative methods of achieving those objectives, because there are usually multiple potential paths to success. The best results are achieved when the process considers a range of... Read More

Topics: Office of Finance

Digital Transformation with Application Platforms

Posted by ISG Software Research on 24 April 2023

Analyst Viewpoint Digital transformation is achieved by using digital technologies to create new (or modify existing) processes and methods to meet evolving business and market requirements. For finance departments the term is associated with, among other changes, using digital technologies to accelerate schedules, provide organizations with actionable insights, devise more meaningful performance... Read More

Topics: Office of Finance

Automation Should Support the Human Agent

Posted by ISG Software Research on 31 January 2023

Analyst Viewpoint Contact centers are experiencing a golden age of technology, thanks to new tools like artificial intelligence (AI) and cloud computing. Much of what’s new is being used to automate repetitive elements of the agent’s job and allow for more advanced self-service on the part of the customer. Many organizations look to automation to control costs by making people more efficient.... Read More

Topics: Customer Experience

Time to Take Another Look at Today's MDM

Posted by ISG Software Research on 01 January 2023

Analyst Viewpoint Master data management (MDM) as a discipline has been around for decades. And MDM software has been evolving over time to help organizations meet their changing data requirements. But if your understanding of MDM software is even a little bit dated, it’s time to take another look. The early days of MDM were not even about MDM software, because applications dedicated to the... Read More

Topics: Data

Retail Resilience in Digital Commerce

Posted by ISG Software Research on 23 December 2022

Analyst Viewpoint The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers by moving beyond existing, monolithic commerce systems that aren’t designed for today’s needs. Consumers now demand simpler and more personalized digital experiences—especially in consumer products and retail—but limited support exists within legacy approaches to... Read More

Topics: Retail

The Customer Journey in Media and Entertainment

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Data is immensely important to the modern focus on the customer experience (CX). But data is more than just some stodgy technical resource. It can be used to generate insights that media and entertainment organizations can use to make better decisions that are grounded in the right context. It enables business leaders to connect the dots and make customer experiences more... Read More

Topics: Media and Entertainment

Modern Workforce Scheduling Requires a New Mindset Viewpoint

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Over the last decade, various aspects of scheduling deskless or hourly workers, and managing their efforts in general, have become increasingly more sophisticated. While this has largely been a result of organizations wanting and needing more precision around deploying workers, scheduling processes are being pulled to even greater levels of sophistication for other reasons of... Read More

Topics: Human Capital Management