Buyers Guides for IT Management

2025 Software Provider and Product Assessment

Our IT Operations Management Buyers Guide research provides a 360-degree view of a software provider’s ability to optimize the delivery, performance and governance of IT services within an enterprise. Separate Buyers Guide research reports are available for ITSM, FinOps, AIOps and Observability software.

The Buyers Guides for IT Management evaluate providers across five software categories with a unique Buyers Guide and research for each category to help enterprises assess and select software providers.

• The AIOps Buyers Guide evaluates products based on capabilities including collaboration and communications, data visualization, event correlation, GenAI and ML, integration with other systems and tools, intelligent automation, performance monitoring, predictive analytics, root cause analysis, security and compliance, and self-healing features. The guide assesses the following providers: Aisera, BMC Software, Datadog, Dell Technologies, Digitate, Dynatrace, Elastic, IBM, LogicMonitor, New Relic, OpenText, OpsRamp, PagerDuty, ScienceLogic, SolarWinds, SoundHound AI, Splunk, Vitria and Zenoss.
  
  
• The FinOps Buyers Guide evaluates products based on capabilities including identifying and decommissioning underutilized cloud resources, identifying cost-saving opportunities and making recommendations, visualizing cloud costs and usage, integrating with cloud cost management and financial tools. The guide assesses the following providers: Apptio, Broadcom, Datadog, Flexera, Google Cloud, Harness, HCLSoftware, Microsoft, Nutanix, OpenText, Oracle and Zoho.
  

• The IT Observability Buyers Guide evaluates products on capabilities including anomaly detection and proactive alerts, collaboration and insight sharing, data collection and integration, GenAI and machine learning (ML), open-source framework support, real-time monitoring and visualization, root cause analysis and troubleshooting tools, and scalability and integration with existing tools. The guide assesses the following providers: BMC, Broadcom, Chronosphere, Coralogix, Datadog, Dynatrace, EasyVista, Elastic, Google Cloud, Grafana Labs, IBM, LogicMonitor, Logz.io, Microsoft, New Relic, OpsRamp, ServiceNow, SolarWinds, Splunk, Sumo Logic, Zenoss and Zoho.
  
  
• The IT Operations Management Buyers Guide evaluates products based on two software segments—AIOps and observability. The guide assesses the following providers: BMC, Datadog, Dynatrace, Elastic, IBM, LogicMonitor, New Relic, OpsRamp, SolarWinds, Splunk and Zenoss.
  

• The IT Service Management Buyers Guide evaluates products based on capabilities including asset and configuration management, GenAI, machine learning and automation, human-centric IT service management, incident and request management, knowledge management and service level management. The guide assesses the following providers: Atera, Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, Matrix42 AG, OpenText, ServiceNow, SolarWinds, SymphonyAI, Zendesk and Zoho.
  

To view the executive summaries of the research, please select the report below.

To learn more about our Buyers Guide services for enterprises including purchasing the complete research, advising on your software providers, conducting a workshop or performing an assessment, click here.

To learn more about our Buyers Guide services for software providers including purchasing the complete research and charts or performing an assessment, click here.

View the 2025 Buyers Guides for IT Management