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We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
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We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
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Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.
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Some of our Latest Research
Sage Defines its Future in AI for ERP
Analyst Perspective
Sage recently held its Future user conference in Atlanta. Our ISG Buyers Guide for Midsize ERP Financial Management (2024) rated Sage Intacct as one of the top three providers, reflecting its strong performance in both product capabilities and customer experience. The event showcased its advances and roadmap aimed at embedding artificial intelligence (AI), generative AI (GenAI) and agentic AI in its applications, especially ERP. In 2024, nearly every software provider highlighted its (mostly potential) use of AI and GenAI capabilities in their products, especially in the form of assistants and copilots. Today, Sage has already deployed its copilot to assist finance organizations with invoice processing, automating data entry, and repetitive tasks and workflows. It can monitor business data to prevent errors and anomalies from being entered into its system as well as create alerts for key metrics and financial activity that requires immediate attention. ISG Research asserts that by 2028, almost all providers of ERP software will have incorporated AI to reduce workloads, speed processes and reduce errors. This year, Sage (like many other software providers) is emphasizing agents and agentic capabilities along with AI and GenAI. Agents are especially useful because they enable business applications to extend and amplify their offerings’ existing capabilities while making it easier for their customers to adopt and employ AI technology.
Oracle’s AI Agents Amplify Value for Finance
Analyst Perspective
Oracle’s recent industry analyst summit demonstrated significant progress in embedding artificial intelligence in its business applications—including those for finance, HR and supply chain management. This amplifies the already broad and deep functionality developed over decades. Oracle also continues to expand and extend its collaborative efforts with financial institutions, a form of network-enabled extended process facilitation that I expect will grow in importance for business software providers because it can be a source of value to customers and a form of stickiness for the application.
Gaining Financial Management Effectiveness in Midsize Enterprises
Analyst Perspective
Doing more with less is the defining characteristic of finance and accounting departments in midsize enterprises, which ISG research defines as organizations with between 100 and 999 workers. One frustrating truth confronting executives in these organizations is that, once their company stops being a small business, it has many of the same challenges that large enterprises face but with fewer resources to deal with them. Over the past two decades, advances in information technology have had the greatest incremental impact on midsize enterprises, approaching the ability of large organizations to harness practical, affordable and reliable technology to gain productivity and improve performance, especially in the office of finance. The introduction of artificial intelligence and generative AI will close the gap further.
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