Information Technology
Expert analysis for strategic IT transformation and sustainable business advantage.
Heiko Henkes
Executive Director and Principal Analyst
David Menninger
Executive Director, Software Research
Jeff Orr
Director of Research
Heiko Henkes
Heiko Henkes serves as Managing Director and Principal Analyst at ISG, where he oversees the Global ISG Provider Lens™ (IPL) Program for all IT Outsourcing (ITO) studies alongside his pivotal role in the global IPL division as strategic program manager and thought leader for IPL Lead Analysts. Additionally, Henkes heads the Star of Excellence, ISG's global customer experience initiative, steering program design and its integration with IPL and ISG’s sourcing practice. His expertise lies in guiding companies through IT-based business model transformations, leveraging his deep understanding of continuous transformation, IT competencies, sustainable business strategies, and change management in a Cloud-AI-driven business landscape. Henkes is renowned for his contributions as a keynote speaker on digital innovation, where he shares insights on leveraging technology for business growth and transformation.
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David Menninger
Over three decades of experience, manages the overall software research and advisory efforts supporting IT, and leads the expertise in AI software at ISG.
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Jeff Orr
Over three decades of experience and leads the firm’s digital technology expertise and focus on CIO and technology leaders at ISG Software Research.
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