Business & Technologies

Research and insights centered around business functions – plus the trends and enabling technologies changing the landscape.

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Business Functions, Meet AI


Whether it’s your customer experience, sales engagement, product information management or even your finance and accounting function, AI is shaking up known processes, technologies, and ways of working. We provide comprehensive research across critical business functions and technology domains, sharing insights to drive organizational performance.

As you seek to optimize customer journeys and revolutionize workplace collaboration, streamline financial operations and maximize revenue potential, ISG Research delivers actionable intelligence on the technologies and strategies that matter most. Our business technology research encompasses human capital management, supply chain optimization, and digital business capabilities – the backbone of modern enterprise operations.

Leverage our expertise to identify new opportunities to create efficiencies and savings, implement innovative solutions and create sustainable value with AI across your organization's most essential functions.

Areas of Expertise

  • Customers & CX

  • Digital Business & Workplace

  • Employees & HCM

  • Office of Finance

  • Office of Revenue

  • Supply Chain & Operations

Optimize Strategic Partnerships

Optimize Service Provider Partnerships

Enterprises leverage our independent research and evaluation to select the right business and technology service partners. Our data-backed insights and advisory expertise support informed decision-making across IT and BPO technologies. To maintain our independence, provider participation in our research evaluations is always free.

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Software Market Intelligence

Software Market Intelligence

Business technology today relies on software. ISG's comprehensive software research and advisory services help enterprises navigate the software landscape and select optimal solutions. We also assist software and service providers in identifying market opportunities and enhancing competitive positioning. Our expertise delivers research-backed insights, ratings and rankings that guide strategic decisions across the software economy, with provider participation always free.

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Research On-Demand Services

Research Inquiries & On-Demand Services

Access to all of ISG Research with flexible subscription credits for custom research initiatives, tailored market analysis and specialized intelligence projects.

 

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Analyst Perspectives

Analyst Perspectives

Midsize Enterprises Need a Technology Update

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Analyst Perspectives

Silos in HR, Sales and Finance for Total Rewards Strategy

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Analyst Perspectives

The Consequences of AI-Induced Head Count Reduction for Contact...

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Analyst Perspectives

HR Metrics That Matter: Why Your Turnover Rate Isn’t the Whole Story

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Analyst Perspectives

Making Back Office Apps Fun

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Analyst Perspectives

Forecast: Sunshine, With Clouds

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View All Business & Technologies Analyst Perspectives

Report Plan and Calendar

February

PUBLISHED

Analyst Perspectives

Buyers Guides

March

UPCOMING

Analyst Perspectives

  • Beyond Commerce: Tech That Closes Revenue Gaps
  • Cash Flow Forecasting for Agility in Uncertain Times
  • CX Buyers Are Understandably Confused by Pricing
  • Five9 Bets on Integrations and Partners as the Path From CCaaS to CX
  • Payroll Systems: Raising the Bar Above Basic Accuracy
  • Talkdesk Sees the Future of Service in CX Automation
  • Why Revenue Execution Needs a New Stack Built for Motion

Buyers Guides

April

UPCOMING

Analyst Perspectives

  • Digital Process Reengineering Drives Better Performance
  • New Contact Center, New Roles to Fill
  • The State of AI in Supply Chain Planning
  • What High Performing CROs Are Doing Differently with Their Tech Stack
  • Why “Can It Do X?” Is the Wrong HR Tech Question
  • WFM Meets AI: When Algorithms Run the Roster
  • You Want HR AI—but Your Data Says “Not Yet”

Buyers Guides

  • Supply Chain Planning

May

UPCOMING

Analyst Perspectives

  • Agentic Revolution in Professional Services
  • The Best HR Tech Is Often the Stuff You Never Notice
  • CX/CC Metrics
  • The Death of Dashboards
  • The Great Integration Reckoning
  • We Live in an Age of Uncertainty, Not Unpredictability
  • Why Learning Stacks Still Fail Frontline Workers

Buyers Guides

  • Customer Experience Management

Research Experts

Matthew Brown

Matthew Brown

Director of Research

Keith Dawson

Keith Dawson

Director of Research

Namratha Dharshan

Namratha Dharshan

Chief Business Leader – ISG India Research

Robert Kugel

Robert Kugel

Executive Director
Business Research

Barika Pace

Barika Pace

Director of Research
Office of Revenue

Mark Smith

Mark Smith

Partner, Head of Software Research

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