Business & Technologies

Research and insights centered around business functions – plus the trends and enabling technologies changing the landscape.

focus_business_hero_1080px

Business Functions, Meet AI


Whether it’s your customer experience, sales engagement, product information management or even your finance and accounting function, AI is shaking up known processes, technologies, and ways of working. We provide comprehensive research across critical business functions and technology domains, sharing insights to drive organizational performance.

As you seek to optimize customer journeys and revolutionize workplace collaboration, streamline financial operations and maximize revenue potential, ISG Research delivers actionable intelligence on the technologies and strategies that matter most. Our business technology research encompasses human capital management, supply chain optimization, and digital business capabilities – the backbone of modern enterprise operations.

Leverage our expertise to identify new opportunities to create efficiencies and savings, implement innovative solutions and create sustainable value with AI across your organization's most essential functions.

Areas of Expertise

  • Customers & CX

  • Digital Business & Workplace

  • Employees & HCM

  • Office of Finance

  • Office of Revenue

  • Supply Chain & Operations

Optimize Strategic Partnerships

Optimize Service Provider Partnerships

Enterprises leverage our independent research and evaluation to select the right business and technology service partners. Our data-backed insights and advisory expertise support informed decision-making across IT and BPO technologies. To maintain our independence, provider participation in our research evaluations is always free.

Learn about our services
Software Market Intelligence

Software Market Intelligence

Business technology today relies on software. ISG's comprehensive software research and advisory services help enterprises navigate the software landscape and select optimal solutions. We also assist software and service providers in identifying market opportunities and enhancing competitive positioning. Our expertise delivers research-backed insights, ratings and rankings that guide strategic decisions across the software economy, with provider participation always free.

Learn about our service
Research On-Demand Services

Research Inquiries & On-Demand Services

Access to all of ISG Research with flexible subscription credits for custom research initiatives, tailored market analysis and specialized intelligence projects.

 

Learn more

Analyst Perspectives

Analyst Perspectives

Silos in HR, Sales and Finance for Total Rewards Strategy

Read More

Analyst Perspectives

The Consequences of AI-Induced Head Count Reduction for Contact...

Read More

Analyst Perspectives

HR Metrics That Matter: Why Your Turnover Rate Isn’t the Whole Story

Read More

Analyst Perspectives

Continuous Planning Promotes Action, Accuracy and Agility

Read More

Analyst Perspectives

Making Back Office Apps Fun

Read More

Analyst Perspectives

Forecast: Sunshine, With Clouds

Read More
View All Business & Technologies Analyst Perspectives

Report Plan and Calendar

July

PUBLISHED

Analyst Perspectives

  • Futureproofing a CX Strategy
  • The Generative AI and Mobile Necessity
  • Learning That Learns: How AI is Changing the LMS Game
  • Shift Happens: How Smart Scheduling is Reshaping Frontline Work
  • Change Management Ahead of Agents
  • Sustainability Analysis and Reporting
  • The EU Scaling Back Sustainability Reporting Mandates

Buyers Guides

  • Customer Experience Management
  • Collaborative and Communications

August

UPCOMING

Analyst Perspectives

  • Personalization in CX
  • Digital Transformation Destruction
  • Talent Acquisition Shouldn't Stop at New Hires
  • Agentic Revolution in Professional Services
  • What AI Means for Territory Planning
  • AI and RLM
  • Supply Chain Planning in the Age of AI

September

UPCOMING

Analyst Perspectives

  • Conversational Automation in CX
  • The Mandate for Digital Communications
  • The HR Tech Stack Isn't the Strategy - But It Should Reflect One
  • Payments Technology Advances
  • Use Technology to Optimize Working Capital
  • Cash Flow Forecasting in Uncertain Times
  • Supporting the Customer in Partnership Models
  • Subscription Management and Digital Commerce
  • Products and Processes

Buyers Guides

  • Contact Centers
  • Record to Report
  • Subscription Management
  • Sustainability

Research Experts

Matthew Brown

Matthew Brown

Director of Research

Keith Dawson

Keith Dawson

Director of Research

Namratha Dharshan

Namratha Dharshan

Chief Business Leader – ISG India Research

Stephen Hurrell

Stephen Hurrell

Director of Research

Robert Kugel

Robert Kugel

Executive Director, Business Research

Mark Smith

Mark Smith

Partner, Head of Software Research

Bar Image

Ready to engage? Contact Us

Bar Image

Do you have a question, comment or suggestion?

Contact Us