White Papers (3)

The Digital Transformation Partnership

Posted by ISG Software Research on 21 June 2023

Promoting the CFO-CIO Alliance The CFO-CIO Collaboration for Finance Transformation Information technology will have a greater impact on how the finance department operates over the next 10 years than it has over the past 50. The cumulative impact of a decade of steady technology evolution along with the demographic shift to digitally-native executives and managers is enabling a fundamental... Read More

Topics: Office of Finance

Efficiently Achieving Sustainable Compliance

Posted by ISG Software Research on 21 June 2023

Replace Spreadsheets with Software to Improve Financial Statement Quality and Lower Costs Efficiently Achieving Sustainable Compliance The Sarbanes-Oxley Act (SOX) has been in effect for more than 15 years, yet many companies still have not streamlined key elements of their compliance process. They continue to use manual processes for testing controls as well as attesting to their effectiveness.... Read More

Topics: Office of Finance

Introducing the Virtual Audit

Posted by ISG Software Research on 21 June 2023

Technology Increases Business Productivity, Reduces Risk and Lowers Costs Introducing the Virtual Audit A business crisis alerts finance leaders to their organization’s vulnerabilities. When lockdowns prevented people from being in their offices in 2020, organizations with the right technology and processes demonstrated their ability to adapt, overcome and sustain operations under extraordinary... Read More

Topics: Office of Finance

Boosting Media and Entertainment Subscription Business

Posted by ISG Software Research on 08 June 2023

Use Continuous Accounting to Enhance Competitiveness and Customer Satisfaction Managing Subscription Accounting The subscription or recurring revenue business model has grown in popularity over the past decade because it can create a tighter relationship between organizations and consumers while providing a predictable revenue stream. However, there are accounting challenges associated with this... Read More

Topics: Media and Entertainment

Augmented Reality Is Changing Manufacturing

Posted by ISG Software Research on 02 June 2023

Supercharging Sales and Marketing through Innovation New Opportunities for Manufacturing The buying experience has become the new focal point for organizations looking to market and sell more effectively and thus perform better. Organizations must improve how they market and sell products to their buyers. They must make the process easier, ensuring prospective customers are able to understand how... Read More

Topics: Manufacturing

The Digital Age of Data Intelligence

Posted by ISG Software Research on 17 May 2023

Gain Market Insights and Improve Operational Execution The Age of Data Intelligence The age of data is here, and the value of all that data to organizations continues to increase. Data has, in fact, become integral to an organization’s ability to grow and thrive. So, it is essential that organizations tap into every available source of information that might help gain insight into operations.... Read More

Topics: Digital Technology

Incentive Compensation in Modern Revenue Management

Posted by ISG Software Research on 12 May 2023

Coordinating a Revenue Focus Across the Organization The Changing Landscape for Incentive Compensation Incentive compensation management (ICM) systems have traditionally focused on the needs of sales divisions, but these groups are typically distinct from other departments within the organization and are usually compensated based primarily on new sales transactions. For sales, a significant... Read More

Topics: Office of Revenue

Insights on Contact Center Agent Productivity White Paper

Posted by ISG Software Research on 02 November 2017

Making Better Use of Agents’ Time Contact Center Pressures Benchmark research carried out by Ventana Research shows that contact center executives and managers are under pressure to provide the best possible customer service while staying within tight operational budgets. At the same time centers must handle increased volumes of inbound calls and respond to other types of interactions such as... Read More

Topics: Customer Experience

Beyond Keeping the Lights On White Paper

Posted by ISG Software Research on 28 September 2017

Building the Foundation for Broad Use of Analytics Doing the Most with the IT Budget CIOs and senior IT leaders such as directors of global applications and enterprise architects constantly face the challenge of reducing technology costs while continuing to deliver at least as much value to the business. The IT organization must always be seeking opportunities to automate the infrastructure and... Read More

Topics: Operations & Supply Chain