White Papers (2)

Enhancing Business Agility with Trusted Data Products

Posted by ISG Software Research on 29 March 2024

AI-Powered Data Unification for Successful Data-Driven Initiatives Better Trust in Data for Better Use of Data The current economic climate has highlighted more than ever the differences between enterprises that can turn data into actionable insights and those that are incapable of seeing or responding to the need for change. Data-driven enterprises stand to gain a competitive advantage by... Read More

Topics: Analytics and Data

Empowering Data & AI Practitioners with Modern Data Integration

Posted by ISG Software Research on 28 March 2024

Unlock Business Value with Speed, Scale and Simplicity The Importance of Data In today’s competitive business environment, enterprises must effectively harness and maximize the power of data and artificial intelligence (AI) to be successful. To do so, companies need a powerful data stack that takes data from a state of chaos and turns it into a strategic advantage. The opportunity to capitalize... Read More

Topics: Analytics and Data

Top Five AI Considerations for Chief Data and Analytics Executives

Posted by ISG Software Research on 22 February 2024

Accelerate Enterprise Data Science in the Hybrid Cloud with MLOps Overcome the Challenges of Operationalizing AI/ML Data is an extremely valuable asset for every organization, but it is meaningless until it is used to make actionable decisions. Given the volume of data generated and collected today, using artificial intelligence with machine learning (AI/ML) is the most efficient way for... Read More

Topics: Data

Excellence on Repeat

Posted by ISG Software Research on 22 February 2024

Harnessing CX Automation for Elevated Experiences Executive Summary Contact centers typically operate at the extreme edge of capacity, balancing customer expectations against the imperative to control costs. Bridging this capacity gap has historically proven elusive for operations teams, often forcing compromises in either service quality or agent performance, until artificial intelligence (AI)... Read More

Topics: Customer Experience

Data Drives Business White Paper

Posted by ISG Software Research on 22 February 2024

Data Integration Considerations for ISVs and Data Providers Real-Time Data and AI Drive Businesses Today Data is an extremely valuable asset to almost every organization, and it informs nearly every decision an enterprise makes. It can be used to make better decisions at almost every level of the enterprise—and to make them more quickly. But to take full advantage of the data and to do so quickly... Read More

Topics: Analytics and Data

Fixing Failed Payments

Posted by ISG Software Research on 09 November 2023

Harness Better Tools Powered by AI to Quickly Maximize Recurring Revenue The Impact of Failed Customer Payments and Passive Churn Failed customer payments for recurring subscriptions are often seen as a cost of doing business when using subscription revenue models. Payment failure rates approaching 25% of recurring transactions are not uncommon. And these failures can happen for a variety of... Read More

Topics: Office of Revenue

Accelerating Analytics Insight from Operational Data

Posted by ISG Software Research on 25 September 2023

Closing the Loop on Data Generation and Business Decisions Accelerating Business Insight The current economic climate has highlighted more than ever the differences between organizations that can turn data into actionable insights and those that are incapable of seeing or responding to the need for change. Data-driven organizations stand to gain a competitive advantage when they increase the... Read More

Topics: Digital Technology

Protect Your Data with SAML Authentication

Posted by ISG Software Research on 25 September 2023

Achieve Platform Independence and FedRAMP Compliance Modern Data Security Means Authentication Today's information security and privacy requirements are not just compliance exercises; they are an integral part of a comprehensive, strategic and continuous risk-based governance program. Cybersecurity threats are more prevalent and dangerous than ever, and breaches can have huge financial and... Read More

Topics: Digital Technology

Optimize Analytical Processing

Posted by ISG Software Research on 27 July 2023

Balance Costs and Performance Between MPP Databases and Apache Spark Different Designs for Different Functions Apache Spark and massively parallel processing (MPP) analytical databases are designed for different things. The first generation of “big data” architectures relied upon the distributed Hadoop and MapReduce framework for analytical processing. This framework provided a breakthrough in... Read More

Topics: Analytics

Supporting Line of Business with an Analytics Continuum

Posted by ISG Software Research on 21 June 2023

Think Differently to Avoid Silos The Analytics Continuum In practical reality, “analytics” comprises many types of analysis, including reporting, visualization, planning, real-time processes, artificial intelligence and machine learning (AI/ML), and natural language processing. The analytics continuum must not only support these analyses, but it must also include the appropriate data management,... Read More

Topics: Analytics