Published Buyers Guide Research
Research to Evaluate Software Providers and Products
The ISG Buyers Guide research is an assessment of how well software providers and products meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how enterprises should evaluate software providers. We believe it is important for enterprises and providers to take this approach to ensure effective total cost of ownership and lower the return on investment.
The Buyers Guide evaluates software providers across two dimensions: product and customer experience. Five evaluation categories for product experience are: usability, manageability, reliability, capability, and adaptability. Two evaluation categories are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). We blend our firm’s experience and research, industry analyst expertise, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products.
Our ISG Buyers Guides are an essential research asset to then use to advise enterprises, service and software providers.
Library of Buyers Guide Categories of Reports and Insights
Agentic and Generative AI
ISG Research evaluates 28 software providers' offerings in the Agentic and Generative AI Buyers Guide.
Read MoreML and LLM Operations
ISG Research evaluates 29 software providers' offerings in the ML and LLM Operations Buyers Guide.
Read MoreAI Platforms
ISG Research evaluates 29 software providers' offerings in the AI Platforms Buyers Guide.
Read MoreBuyers Guide for GenAI Platforms
ISG Research evaluates 23 software providers' offerings in the GenAI Platforms Platforms Buyers Guide.
Read MoreBuyers Guide for MLOps
ISG Research evaluates 23 software providers' offerings in the MLOps Buyers Guide.
Read MoreBuyers Guide for AI Platforms
ISG Research evaluates 25 software providers' offerings in the AI Platforms Buyers Guide.
Read MoreMobile Analytics
ISG Research evaluates 19 software providers' offerings in the Analytics and Data Mobile Analytics Buyers Guide.
Read MoreGenAI Analytics
ISG Research evaluates 21 software providers' offerings in the Analytics and Data GenAI Analytics Buyers Guide.
Read MoreEmbedded Analytics
ISG Research evaluates 21 software providers' offerings in the Analytics and Data Embedded Analytics Buyers Guide.
Read MoreCollaborative Analytics
ISG Research evaluates 21 software providers' offerings in the Analytics and Data Collaborative Analytics Buyers Guide.
Read MoreAnalytics and Data
ISG Research evaluates 21 software providers' offerings in the Analytics and Data Buyers Guide.
Read MoreWorkforce Planning
ISG Research evaluates 13 software providers' offerings in the Workforce Planning Buyers Guide.
Read MoreRevenue Planning
ISG Research evaluates 13 software providers' offerings in the Revenue Planning Buyers Guide.
Read MoreFinancial Planning
ISG Research evaluates 15 software providers' offerings in the Financial Planning Buyers Guide.
Read MoreBusiness Planning
ISG Research evaluates 13 software providers' offerings in the Business Planning Buyers Guide.
Read MorePublic Cloud Platforms
ISG Research evaluates 13 software providers' offerings in the Public Cloud Platforms Buyers Guide.
Read MorePrivate Cloud Platforms
ISG Research evaluates 8 software providers' offerings in the Private Cloud Platforms Buyers Guide.
Read MoreHybrid Cloud Platforms
ISG Research evaluates 7 software providers' offerings in the Hybrid Cloud Platforms Buyers Guide.
Read MoreCloud Computing Platforms
ISG Research evaluates 7 software providers' offerings in the Cloud Computing Platforms Buyers Guide.
Read MoreCloud-Native AI and Data Platforms
ISG Research evaluates 6 software providers' offerings in the Cloud-native AI and Data Platforms Buyers Guide.
Read MoreAI and Data Platforms
ISG Research evaluates 12 software providers' offerings in the AI and Data Platforms Buyers Guide.
Read MoreFinancial Consolidation and Close
ISG Research evaluates 7 software providers' offerings in the Financial Consolidation and Close Buyers Guide.
Read MoreFinancial Close
ISG Research evaluates 12 software providers' offerings in the Financial Close Buyers Guide.
Read MoreFinancial Consolidation
ISG Research evaluates 16 software providers' offerings in the Financial Consolidation Guide.
Read MoreField Service Manufacturing
ISG Research evaluates 7 software providers' offerings in the Field Service Manufacturing Buyers Guide.
Read MoreField Service Power & Utilities
ISG Research evaluates 6 software providers' offerings in the Field Service Power & Utilities Buyers Guide.
Read MoreField Service Proactive Maintenance
ISG Research evaluates 17 software providers' offerings in the Field Service Proactive Maintenance Buyers Guide.
Read MoreField Service Management
ISG Research evaluates 22 software providers' offerings in the Field Service Management Buyers Guide.
Read MoreField Service Customer Engagement
ISG Research evaluates 20 software providers' offerings in the Field Service Customer Engagement Buyers Guide.
Read MoreContact Center Basic
ISG Research evaluates 30 software providers' offerings in the Contact Center Basic Buyers Guide.
Read MoreAgent Management
ISG Research evaluates 16 software providers' offerings in the Agent Management Buyers Guide.
Read MoreContact Center Advanced
ISG Research evaluates 34 software providers' offerings in the Contact Center Advanced Buyers Guide.
Read MoreCRM
ISG Research evaluates 7 software providers' offerings in the CRM Overall Buyers Guide.
Read MoreCRM Partners
ISG Research evaluates 7 software providers' offerings in the CRM Partners Buyers Guide.
Read MoreCRM Platform
ISG Research evaluates 10 software providers' offerings in the CRM Platform Buyers Guide.
Read MoreCRM Marketing
ISG Research evaluates 11 software providers' offerings in the CRM Marketing Buyers Guide.
Read MoreDigital Commerce
ISG Research evaluates 20 software providers' offerings in the Digital Commerce Buyers Guide.
Read MoreSales Engagement
ISG Research evaluates 18 software providers' offerings in the Sales Engagement Buyers Guide.
Read MoreCRM Service
ISG Research evaluates 10 software providers' offerings in the CRM Service Buyers Guide.
Read MoreCRM Sales
ISG Research evaluates 12 software providers' offerings in the CRM Sales Buyers Guide.
Read MoreKnowledge Management
ISG Research evaluates 17 software providers' offerings in the Knowledge Management Buyers Guide.
Read MoreCustomer Journey Management
ISG Research evaluates 28 software providers' offerings in the Customer Journey Management Buyers Guide.
Read MoreCustomer Experience Management
ISG Research evaluates 29 software providers' offerings in the Customer Experience Management Buyers Guide.
Read MoreCustomer Journey Management
ISG Research evaluates 10 software providers' offerings in the Customer Journey Management Buyers Guide.
Read MoreKnowledge Management
ISG Research evaluates 11 software providers' offerings in the Knowledge Management Buyers Guide.
Read MoreCustomer Experience Management
ISG Research evaluates 19 software providers' offerings in the Customer Experience Management Buyers Guide.
Read MoreData Recovery
ISG Research evaluates 17 software providers' offerings in the Data Recovery Buyers Guide.
Read MoreIdentity and Access Management
ISG Research evaluates 20 software providers' offerings in the Identity and Access Management Buyers Guide.
Read MoreEndpoint Detection and Response
ISG Research evaluates 19 software providers' offerings in the Endpoint Detection and Response Buyers Guide.
Read MoreData Integration
ISG Research evaluates 31 software providers' offerings in the Data Integration Buyers Guide.
Read MoreApplication Integration
ISG Research evaluates 20 software providers' offerings in the Application Integration Buyers Guide
Read MoreMaster Data Management
ISG Research evaluates 12 software providers' offerings in the Master Data Management Buyers Guide.
Read MoreData Quality
ISG Research evaluates 20 software providers' offerings in the Data Quality Buyers Guide.
Read MoreData Governance
ISG Research evaluates 23 software providers' offerings in the Data Governance Buyers Guide.
Read MoreData Intelligence
ISG Research evaluates 23 software providers' offerings in the Data Intelligence Buyers Guide.
Read MoreBuyers Guide for Operational Data Platforms
ISG Research evaluates 32 software providers' offerings in the Operational Data Platforms Buyers Guide.
Read MoreBuyers Guide for Analytic Data Platforms
ISG Research evaluates 35 software providers' offerings in the Analytic Data Platforms Buyers Guide.
Read MoreBuyers Guide for Data Platforms Overall
ISG Research evaluates 25 software providers' offerings in the Data Platforms Buyers Guide.
Read MoreData Observability
ISG Research evaluates 17 software providers' offerings in the Data Observability Buyers Guide.
Read MoreData Orchestration
ISG Research evaluates 27 software providers' offerings in the Data Orchestration Buyers Guide.
Read MoreData Pipelines
ISG Research evaluates 28 software providers' offerings in the Data Pipelines Buyers Guide.
Read MoreData Products
ISG Research evaluates 19 software providers' offerings in the Data Products Buyers Guide.
Read MoreDataOps
ISG Research evaluates 25 software providers' offerings in the DataOps Buyers Guide.
Read MoreDigital Communications Premium
ISG Research evaluates 10 software vendors in the Digital Communications Premium Suite Buyers Guide.
Read MoreDigital Communications Overall
ISG Research evaluates 7 software providers in the Digital Communications Overall Buyers Guide.
Read MoreDigital Communications Basic
ISG Research evaluates 14 software providers in the Digital Communications Basic Suite Buyers Guide.
Read MoreDigital Communications Platform
ISG Research evaluates 17 software providers in the Digital Communications Platform Buyers Guide.
Read MoreMidsize ERP Financial Management
ISG Research evaluates 17 software providers' offerings in the Midsize ERP Financial Management Buyers Guide.
Read MoreMidsize ERP Manufacturing
ISG Research evaluates 14 software providers' offerings in the Midsize ERP Manufacturing Buyers Guide.
Read MoreMidsize ERP
ISG Research evaluates 14 software providers' offerings in the Midsize ERP Buyers Guide.
Read MoreERP Financial Management
ISG Research evaluates 18 software providers' offerings in the ERP Financial Management Buyers Guide.
Read MoreERP Manufacturing
ISG Research evaluates 14 software providers' offerings in the ERP Manufacturing Buyers Guide.
Read MoreHCM Platforms
ISG Research evaluates 18 software providers' offerings in the HCM Platforms Buyers Guide
Read MoreTalent Suites
ISG Research evaluates 16 software providers' offerings in the Talent Suites Buyers Guide
Read MoreHCM Suites
ISG Research evaluates 13 software providers' offerings in the HCM Suites Buyers Guide
Read MoreProcess Discovery and Mining
ISG Research evaluates 14 software providers's offerings in the Process Discovery and Mining Buyers Guide
Read MoreIntelligent Automation
ISG Research evaluates 8 software providers' offerings in the Intelligent Automation Buyers Guide
Read MoreProcess Automation Platforms
ISG Research evaluates 18 software providers' offerings in the Process Automation Platforms Buyers Guide.
Read MoreIntelligent Document Processing
ISG Research evaluates 19 software providers' offerings in the Intelligent Document Processing Buyers Guide.
Read MoreConversational Automation
ISG Research evaluates 17 software providers' offerings in the Conversational Automation Buyers Guide.
Read MoreFinOps
ISG Research evaluates 12 software providers' offerings in the FinOps Buyers Guide.
Read MoreIT Observability
ISG Research evaluates 22 software providers' offerings in the IT Observability Buyers Guide.
Read MoreIT Operations Management
ISG Research evaluates 11 software providers' offerings in the IT Operations Management Buyers Guide.
Read MoreIT Service Management
ISG Research evaluates 16 software providers' offerings in the IT Service Management Buyers Guide.
Read MoreLearning Experience Platforms
ISG Research evaluates 7 software providers' offerings in the Learning Experience Platforms Buyers Guide.
Read MoreLearning Management Systems
ISG Research evaluates 23 software providers' offerings in the Learning Management Systems Buyers Guide.
Read MoreExtended Enterprise Learning
ISG Research evaluates 9 software providers' offerings in the Extended Enterprise Learning Buyers Guide.
Read MoreLearning Content Solutions
ISG Research evaluates 9 software providers' offerings in the Learning Content Solutions Buyers Guide.
Read MoreU.S. Payroll
ISG Research evaluates 21 software providers' offerings in the U.S. Payroll Buyers Guide.
Read MoreMulticountry Payroll
ISG Research evaluates 13 software providers' offerings in the Multicountry Payroll Buyers Guide.
Read MoreInternational Payroll
ISG Research evaluates 17 software providers' offerings in the International Payroll Buyers Guide.
Read MoreGlobal Payroll
ISG Research evaluates 11 software providers' offerings in the Global Payroll Buyers Guide.
Read MorePayroll Management
ISG Research evaluates 9 software providers' offerings in the Payroll Management Buyers Guide.
Read MorePower and Utilities Grid Management
ISG Research evaluates 12 software providers' offerings in the Power and Utilities Grid Management Buyers Guide.
Read MorePower and Utilities EAM
ISG Research evaluates 12 software providers' offerings in the Power and Utilities EAM Buyers Guide.
Read MoreProduct Lifecycle Management (PLM)
ISG Research evaluates 10 software providers' offerings in the PLM Buyers Guide.
Read MorePIM Platform
ISG Research evaluates 28 software providers' offerings in PIM Platform Buyers Guide.
Read MorePIM for Manufacturing
ISG Research evaluates 24 software providers' offerings in PIM for Manufacturing Buyers Guide.
Read MoreProduct Intelligence
ISG Research evaluates 10 software providers' offerings in the Product Intelligence Buyers Guide.
Read MorePXM for Retail
ISG Research evaluates 20 software providers' offerings in PXM for Retail Buyers Guide.
Read MoreProduct Experience Management (PXM)
ISG Research evaluates 20 software providers' offerings in PXM Buyers Guide.
Read MoreStreaming Data
ISG Research evaluates 27 software providers' offerings in the Streaming Data Buyers Guide.
Read MoreStreaming Analytics
ISG Research evaluates 22 software providers' offerings in the Streaming Analytics Buyers Guide.
Read MoreMessaging and Event Processing
ISG Research evaluates 15 software providers' offerings in the Messaging and Event Processing Buyers Guide
Read MoreApplication Integration
ISG Research evaluates 22 software providers' offerings in the Application Integration Buyers Guide
Read MoreReal-Time Data
ISG Research evaluates 25 software providers' offerings in the Real-Time Data Buyers Guide.
Read MoreRevenue Lifecycle Platforms
ISG Research evaluates 10 software providers' offerings in the Revenue Lifecycle Platforms Buyers Guide.
Read MoreContract Lifecycle Management
ISG Research evaluates 14 software providers' offerings in the Contact Lifecycle Management Buyers Guide.
Read MoreBilling
ISG Research evaluates 20 software providers' offerings in the Billing Buyers Guide.
Read MoreConfigure, Price, Quote
ISG Research evaluates 18 software providers' offerings in the Configure, Price, Quote (CPQ) Buyers Guide.
Read MoreRevenue Recognition
ISG Research evaluates 18 software providers' offerings in the Revenue Recognition Buyers Guide.
Read MoreRevenue Lifecycle Management
ISG Research evaluates 10 software providers' offerings in the Revenue Lifecycle Management Buyers Guide.
Read MoreIncentive Compensation Management
ISG Research evaluates 15 software providers' offerings in the Incentive Compensation Management Buyers Guide.
Read MoreSales Performance Management
ISG Research evaluates 11 software providers' offerings in the Sales Performance Management Buyers Guide.
Read MoreRevenue Performance Management
ISG Research evaluates 5 software providers' offerings in the Revenue Performance Management Buyers Guide.
Read MoreBuyers Guide for Subscription Management Platforms
ISG Research evaluates 18 software providers' offerings in the Subscription Management Platforms Buyers Guide.
Read MoreBuyers Guide for B2C Subscription Management
ISG Research evaluates 16 software providers' offerings in the B2C Subscription Management Buyers Guide.
Read MoreBuyers Guide for B2B Subscription Management
ISG Research evaluates 17 software providers' offerings in the B2B Subscription Management Buyers Guide.
Read MoreBuyers Guide for Subscription Management
ISG Research evaluates 5 software providers' offerings in the Subscription Management Buyers Guide.
Read MoreSupply Chain Retail
ISG Research evaluates 17 software providers' offerings in the Supply Chain Retail Buyers Guide.
Read MoreMidsize Supply Chain Planning
ISG Research evaluates 12 software providers' offerings in the Midsize Supply Chain Planning Buyers Guide.
Read MoreSales and Operations Planning
ISG Research evaluates 22 software providers' offerings in the Sales and Operations Planning Buyers Guide.
Read MoreSupply Chain Planning
ISG Research evaluates 22 software providers' offerings in the Supply Chain Planning Buyers Guide.
Read MoreCompensation Planning
ISG Research evaluates 18 software providers' offerings in the Compensation Planning Buyers Guide.
Read MoreCompensation Management
ISG Research evaluates 19 software providers' offerings in the Compensation Management Buyers Guide.
Read MoreTotal Compensation
ISG Research evaluates 13 software providers' offerings in the Total Compensation Management Buyers Guide.
Read MoreWFM Retail
ISG Research evaluates 12 software providers' offerings in the WFM Retail Buyers Guide.
Read MoreWFM Manufacturing
ISG Research evaluates 12 software providers' offerings in the WFM for Manufacturing Buyers Guide.
Read MoreWFM Healthcare
ISG Research evaluates 10 software providers' offerings in the WFM for Healthcare Buyers Guide.
Read MoreWFM Suites
ISG Research evaluates 11 software providers' offerings in the WFM Suites Buyers Guide.
Read MoreWFM Basics
ISG Research evaluates 19 software providers' offerings in the WFM Basics Buyers Guide.
Read MoreWorkforce Management Basics
ISG Research evaluates 15 software providers in the Workforce Management Basics Buyers Guide.
Read MoreWorkforce Management Suites
ISG Research evaluates 10 software providers in the Workforce Management Suites Buyers Guide.
Read More