Published Buyers Guide Research

Research to Evaluate Software Providers and Products

The ISG Buyers Guide research is an assessment of how well software providers and products meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how enterprises should evaluate software providers. We believe it is important for enterprises and providers to take this approach to ensure effective total cost of ownership and lower the return on investment.

The Buyers Guide evaluates software providers across two dimensions: product and customer experience. Five evaluation categories for product experience are: usability, manageability, reliability, capability, and adaptability. Two evaluation categories are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). We blend our firm’s experience and research, industry analyst expertise, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products. 

Our ISG Buyers Guides are an essential research asset to then use to advise enterprises, service and software providers.

Library of Buyers Guide Categories of Reports and Insights

Agentic and Generative AI

ISG Research evaluates 28 software providers' offerings in the Agentic and Generative AI Buyers Guide.

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ML and LLM Operations

ISG Research evaluates 29 software providers' offerings in the ML and LLM Operations Buyers Guide.

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AI Platforms

ISG Research evaluates 29 software providers' offerings in the AI Platforms Buyers Guide.

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Buyers Guide for GenAI Platforms

ISG Research evaluates 23 software providers' offerings in the GenAI Platforms Platforms Buyers Guide.

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Buyers Guide for MLOps

ISG Research evaluates 23 software providers' offerings in the MLOps Buyers Guide.

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Buyers Guide for AI Platforms

ISG Research evaluates 25 software providers' offerings in the AI Platforms Buyers Guide.

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Mobile Analytics

ISG Research evaluates 19 software providers' offerings in the Analytics and Data Mobile Analytics Buyers Guide.

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GenAI Analytics

ISG Research evaluates 21 software providers' offerings in the Analytics and Data GenAI Analytics Buyers Guide.

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Embedded Analytics

ISG Research evaluates 21 software providers' offerings in the Analytics and Data Embedded Analytics Buyers Guide.

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Collaborative Analytics

ISG Research evaluates 21 software providers' offerings in the Analytics and Data Collaborative Analytics Buyers Guide.

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Analytics and Data

ISG Research evaluates 21 software providers' offerings in the Analytics and Data Buyers Guide.

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Workforce Planning

ISG Research evaluates 13 software providers' offerings in the Workforce Planning Buyers Guide.

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Revenue Planning

ISG Research evaluates 13 software providers' offerings in the Revenue Planning Buyers Guide.

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Financial Planning

ISG Research evaluates 15 software providers' offerings in the Financial Planning Buyers Guide.

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Business Planning

ISG Research evaluates 13 software providers' offerings in the Business Planning Buyers Guide.

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Public Cloud Platforms

ISG Research evaluates 13 software providers' offerings in the Public Cloud Platforms Buyers Guide.

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Private Cloud Platforms

ISG Research evaluates 8 software providers' offerings in the Private Cloud Platforms Buyers Guide.

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Hybrid Cloud Platforms

ISG Research evaluates 7 software providers' offerings in the Hybrid Cloud Platforms Buyers Guide.

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Cloud Computing Platforms

ISG Research evaluates 7 software providers' offerings in the Cloud Computing Platforms Buyers Guide.

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Cloud-Native AI and Data Platforms

ISG Research evaluates 6 software providers' offerings in the Cloud-native AI and Data Platforms Buyers Guide.

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AI and Data Platforms

ISG Research evaluates 12 software providers' offerings in the AI and Data Platforms Buyers Guide.

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Financial Consolidation and Close

ISG Research evaluates 7 software providers' offerings in the Financial Consolidation and Close Buyers Guide.

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Financial Close

ISG Research evaluates 12 software providers' offerings in the Financial Close Buyers Guide.

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Financial Consolidation

ISG Research evaluates 16 software providers' offerings in the Financial Consolidation Guide.

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Field Service Manufacturing

ISG Research evaluates 7 software providers' offerings in the Field Service Manufacturing Buyers Guide.

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Field Service Power & Utilities

ISG Research evaluates 6 software providers' offerings in the Field Service Power & Utilities Buyers Guide.

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Field Service Proactive Maintenance

ISG Research evaluates 17 software providers' offerings in the Field Service Proactive Maintenance Buyers Guide.

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Field Service Management

ISG Research evaluates 22 software providers' offerings in the Field Service Management Buyers Guide.

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Field Service Customer Engagement

ISG Research evaluates 20 software providers' offerings in the Field Service Customer Engagement Buyers Guide.

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Contact Center Basic

ISG Research evaluates 30 software providers' offerings in the Contact Center Basic Buyers Guide.

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Agent Management

ISG Research evaluates 16 software providers' offerings in the Agent Management Buyers Guide.

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Contact Center Advanced

ISG Research evaluates 34 software providers' offerings in the Contact Center Advanced Buyers Guide.

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CRM

ISG Research evaluates 7 software providers' offerings in the CRM Overall Buyers Guide.

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CRM Partners

ISG Research evaluates 7 software providers' offerings in the CRM Partners Buyers Guide.

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CRM Platform

ISG Research evaluates 10 software providers' offerings in the CRM Platform Buyers Guide.

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CRM Marketing

ISG Research evaluates 11 software providers' offerings in the CRM Marketing Buyers Guide.

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Digital Commerce

ISG Research evaluates 20 software providers' offerings in the Digital Commerce Buyers Guide.

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Sales Engagement

ISG Research evaluates 18 software providers' offerings in the Sales Engagement Buyers Guide.

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CRM Service

ISG Research evaluates 10 software providers' offerings in the CRM Service Buyers Guide.

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CRM Sales

ISG Research evaluates 12 software providers' offerings in the CRM Sales Buyers Guide.

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Knowledge Management

ISG Research evaluates 17 software providers' offerings in the Knowledge Management Buyers Guide.

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Customer Journey Management

ISG Research evaluates 28 software providers' offerings in the Customer Journey Management Buyers Guide.

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Customer Experience Management

ISG Research evaluates 29 software providers' offerings in the Customer Experience Management Buyers Guide.

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Customer Journey Management

ISG Research evaluates 10 software providers' offerings in the Customer Journey Management Buyers Guide.

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Knowledge Management

ISG Research evaluates 11 software providers' offerings in the Knowledge Management Buyers Guide.

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Customer Experience Management

ISG Research evaluates 19 software providers' offerings in the Customer Experience Management Buyers Guide.

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Data Recovery

ISG Research evaluates 17 software providers' offerings in the Data Recovery Buyers Guide.

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SIEM

ISG Research evaluates 15 software providers' offerings in the SIEM Buyers Guide.

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Identity and Access Management

ISG Research evaluates 20 software providers' offerings in the Identity and Access Management Buyers Guide.

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Endpoint Detection and Response

ISG Research evaluates 19 software providers' offerings in the Endpoint Detection and Response Buyers Guide.

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Data Integration

ISG Research evaluates 31 software providers' offerings in the Data Integration Buyers Guide.

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Application Integration

ISG Research evaluates 20 software providers' offerings in the Application Integration Buyers Guide

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Master Data Management

ISG Research evaluates 12 software providers' offerings in the Master Data Management Buyers Guide.

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Data Quality

ISG Research evaluates 20 software providers' offerings in the Data Quality Buyers Guide.

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Data Governance

ISG Research evaluates 23 software providers' offerings in the Data Governance Buyers Guide.

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Data Intelligence

ISG Research evaluates 23 software providers' offerings in the Data Intelligence Buyers Guide.

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Buyers Guide for Operational Data Platforms

ISG Research evaluates 32 software providers' offerings in the Operational Data Platforms Buyers Guide.

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Buyers Guide for Analytic Data Platforms

ISG Research evaluates 35 software providers' offerings in the Analytic Data Platforms Buyers Guide.

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Buyers Guide for Data Platforms Overall

ISG Research evaluates 25 software providers' offerings in the Data Platforms Buyers Guide.

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Data Observability

ISG Research evaluates 17 software providers' offerings in the Data Observability Buyers Guide.

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Data Orchestration

ISG Research evaluates 27 software providers' offerings in the Data Orchestration Buyers Guide.

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Data Pipelines

ISG Research evaluates 28 software providers' offerings in the Data Pipelines Buyers Guide.

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Data Products

ISG Research evaluates 19 software providers' offerings in the Data Products Buyers Guide.

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DataOps

ISG Research evaluates 25 software providers' offerings in the DataOps Buyers Guide.

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Digital Communications Premium

ISG Research evaluates 10 software vendors in the Digital Communications Premium Suite Buyers Guide.

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Digital Communications Overall

ISG Research evaluates 7 software providers in the Digital Communications Overall Buyers Guide.

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Digital Communications Basic

ISG Research evaluates 14 software providers in the Digital Communications Basic Suite Buyers Guide.

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Digital Communications Platform

ISG Research evaluates 17 software providers in the Digital Communications Platform Buyers Guide.

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Midsize ERP Financial Management

ISG Research evaluates 17 software providers' offerings in the Midsize ERP Financial Management Buyers Guide.

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Midsize ERP Manufacturing

ISG Research evaluates 14 software providers' offerings in the Midsize ERP Manufacturing Buyers Guide.

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Midsize ERP

ISG Research evaluates 14 software providers' offerings in the Midsize ERP Buyers Guide.

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ERP Financial Management

ISG Research evaluates 18 software providers' offerings in the ERP Financial Management Buyers Guide.

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ERP Manufacturing

ISG Research evaluates 14 software providers' offerings in the ERP Manufacturing Buyers Guide.

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ERP

ISG Research evaluates 14 software providers' offerings in the ERP Buyers Guide.

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HRMS

ISG Research evaluates 13 software providers' offerings in the HRMS Buyers Guide

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HCM Platforms

ISG Research evaluates 18 software providers' offerings in the HCM Platforms Buyers Guide

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Talent Suites

ISG Research evaluates 16 software providers' offerings in the Talent Suites Buyers Guide

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HCM Suites

ISG Research evaluates 13 software providers' offerings in the HCM Suites Buyers Guide

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Process Discovery and Mining

ISG Research evaluates 14 software providers's offerings in the Process Discovery and Mining Buyers Guide

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Intelligent Automation

ISG Research evaluates 8 software providers' offerings in the Intelligent Automation Buyers Guide

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Process Automation Platforms

ISG Research evaluates 18 software providers' offerings in the Process Automation Platforms Buyers Guide.

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Intelligent Document Processing

ISG Research evaluates 19 software providers' offerings in the Intelligent Document Processing Buyers Guide.

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Conversational Automation

ISG Research evaluates 17 software providers' offerings in the Conversational Automation Buyers Guide.

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AIOps

ISG Research evaluates 19 software providers' offerings in the AIOps Buyers Guide.

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FinOps

ISG Research evaluates 12 software providers' offerings in the FinOps Buyers Guide.

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IT Observability

ISG Research evaluates 22 software providers' offerings in the IT Observability Buyers Guide.

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IT Operations Management

ISG Research evaluates 11 software providers' offerings in the IT Operations Management Buyers Guide.

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IT Service Management

ISG Research evaluates 16 software providers' offerings in the IT Service Management Buyers Guide.

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Learning Experience Platforms

ISG Research evaluates 7 software providers' offerings in the Learning Experience Platforms Buyers Guide.

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Learning Management Systems

ISG Research evaluates 23 software providers' offerings in the Learning Management Systems Buyers Guide.

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Extended Enterprise Learning

ISG Research evaluates 9 software providers' offerings in the Extended Enterprise Learning Buyers Guide.

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Learning Content Solutions

ISG Research evaluates 9 software providers' offerings in the Learning Content Solutions Buyers Guide.

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U.S. Payroll

ISG Research evaluates 21 software providers' offerings in the U.S. Payroll Buyers Guide.

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Multicountry Payroll

ISG Research evaluates 13 software providers' offerings in the Multicountry Payroll Buyers Guide.

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International Payroll

ISG Research evaluates 17 software providers' offerings in the International Payroll Buyers Guide.

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Global Payroll

ISG Research evaluates 11 software providers' offerings in the Global Payroll Buyers Guide.

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Payroll Management

ISG Research evaluates 9 software providers' offerings in the Payroll Management Buyers Guide.

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Power and Utilities Grid Management

ISG Research evaluates 12 software providers' offerings in the Power and Utilities Grid Management Buyers Guide.

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Power and Utilities EAM

ISG Research evaluates 12 software providers' offerings in the Power and Utilities EAM Buyers Guide.

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Product Lifecycle Management (PLM)

ISG Research evaluates 10 software providers' offerings in the PLM Buyers Guide.

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PIM Platform

ISG Research evaluates 28 software providers' offerings in PIM Platform Buyers Guide.

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PIM for Manufacturing

ISG Research evaluates 24 software providers' offerings in PIM for Manufacturing Buyers Guide.

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Product Intelligence

ISG Research evaluates 10 software providers' offerings in the Product Intelligence Buyers Guide.

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PXM for Retail

ISG Research evaluates 20 software providers' offerings in PXM for Retail Buyers Guide.

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Product Experience Management (PXM)

ISG Research evaluates 20 software providers' offerings in PXM Buyers Guide.

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Streaming Data

ISG Research evaluates 27 software providers' offerings in the Streaming Data Buyers Guide.

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Streaming Analytics

ISG Research evaluates 22 software providers' offerings in the Streaming Analytics Buyers Guide.

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Messaging and Event Processing

ISG Research evaluates 15 software providers' offerings in the Messaging and Event Processing Buyers Guide

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Application Integration

ISG Research evaluates 22 software providers' offerings in the Application Integration Buyers Guide

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Real-Time Data

ISG Research evaluates 25 software providers' offerings in the Real-Time Data Buyers Guide.

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Revenue Lifecycle Platforms

ISG Research evaluates 10 software providers' offerings in the Revenue Lifecycle Platforms Buyers Guide.

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Contract Lifecycle Management

ISG Research evaluates 14 software providers' offerings in the Contact Lifecycle Management Buyers Guide.

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Billing

ISG Research evaluates 20 software providers' offerings in the Billing Buyers Guide.

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Configure, Price, Quote

ISG Research evaluates 18 software providers' offerings in the Configure, Price, Quote (CPQ) Buyers Guide.

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Revenue Recognition

ISG Research evaluates 18 software providers' offerings in the Revenue Recognition Buyers Guide.

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Revenue Lifecycle Management

ISG Research evaluates 10 software providers' offerings in the Revenue Lifecycle Management Buyers Guide.

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Incentive Compensation Management

ISG Research evaluates 15 software providers' offerings in the Incentive Compensation Management Buyers Guide.

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Sales Performance Management

ISG Research evaluates 11 software providers' offerings in the Sales Performance Management Buyers Guide.

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Revenue Performance Management

ISG Research evaluates 5 software providers' offerings in the Revenue Performance Management Buyers Guide.

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Buyers Guide for Subscription Management Platforms

ISG Research evaluates 18 software providers' offerings in the Subscription Management Platforms Buyers Guide.

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Buyers Guide for B2C Subscription Management

ISG Research evaluates 16 software providers' offerings in the B2C Subscription Management Buyers Guide.

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Buyers Guide for B2B Subscription Management

ISG Research evaluates 17 software providers' offerings in the B2B Subscription Management Buyers Guide.

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Buyers Guide for Subscription Management

ISG Research evaluates 5 software providers' offerings in the Subscription Management Buyers Guide.

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Supply Chain Retail

ISG Research evaluates 17 software providers' offerings in the Supply Chain Retail Buyers Guide.

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Midsize Supply Chain Planning

ISG Research evaluates 12 software providers' offerings in the Midsize Supply Chain Planning Buyers Guide.

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Sales and Operations Planning

ISG Research evaluates 22 software providers' offerings in the Sales and Operations Planning Buyers Guide.

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Supply Chain Planning

ISG Research evaluates 22 software providers' offerings in the Supply Chain Planning Buyers Guide.

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Compensation Planning

ISG Research evaluates 18 software providers' offerings in the Compensation Planning Buyers Guide.

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Compensation Management

ISG Research evaluates 19 software providers' offerings in the Compensation Management Buyers Guide.

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Total Compensation

ISG Research evaluates 13 software providers' offerings in the Total Compensation Management Buyers Guide.

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WFM Retail

ISG Research evaluates 12 software providers' offerings in the WFM Retail Buyers Guide.

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WFM Manufacturing

ISG Research evaluates 12 software providers' offerings in the WFM for Manufacturing Buyers Guide.

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WFM Healthcare

ISG Research evaluates 10 software providers' offerings in the WFM for Healthcare Buyers Guide.

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WFM Suites

ISG Research evaluates 11 software providers' offerings in the WFM Suites Buyers Guide.

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WFM Basics

ISG Research evaluates 19 software providers' offerings in the WFM Basics Buyers Guide.

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Workforce Management Basics

ISG Research evaluates 15 software providers in the Workforce Management Basics Buyers Guide.

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Workforce Management Suites

ISG Research evaluates 10 software providers in the Workforce Management Suites Buyers Guide.

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