ISG Buyers Guide™ Reports
Software Provider and Product Guide for Technology Industry
The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.
The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.
Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.
About the Buyers Guide
Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.
Topics included:
- Summary
- The "Value Index" Methodology
- Explanation of Rankings and Classifications
- Participation Overview
- Buyers Guide Research Deliverables
- Go To Market Efforts
- Impact of Research
Leverage the Buyers Guide
Library of Buyers Guide Categories of Reports and Insights
AI Platforms
2025 Software Provider and Product Assessment ISG Research defines AI platforms as those platforms t
Read MoreBusiness Planning
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Business Planning evaluates
Read MoreCompensation Software
2024 Software Provider and Product Assessment The strategic oversight of compensation planning and m
Read MoreContact Center and Agent Management
2024 Software Provider and Product Assessment The contact center market is now divided into four cam
Read MoreCustomer Experience Management
2025 Software Provider and Product Assessment ISG Research defines Customer Experience Management as
Read MoreCustomer Relationship Management
2024 Software Provider and Product Assessment Customer Relationship Management (CRM) systems have lo
Read MoreCybersecurity
2025 Software Provider and Product Assessment Our Cybersecurity Buyers Guide research is designed to
Read MoreData Intelligence
2024 Software Provider and Product Assessment Today’s enterprises seek to increase data-driven decis
Read MoreDataOps
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for DataOps evaluates software p
Read MoreData Platforms
2024 Software Provider and Product Assessment The Data Platforms Buyers Guide is designed to provide
Read MoreERP
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for ERP evaluates offerings desi
Read MoreFinancial Consolidation and Close
2024 Software Provider and Product Assessment The financial records of an enterprise must be periodi
Read MoreField Service Management
2025 Software Provider and Product Assessment ISG Research defines field service management (FSM) as
Read MoreHCM
2025 Software Provider and Product Assessment This research provides a comprehensive assessment of H
Read MoreIntelligent Automation
2024 Software Provider and Product Assessment Enterprises face a perfect storm of challenges and opp
Read MoreIT Management
2025 Software Provider and Product Assessment Our IT Operations Management Buyers Guide research pro
Read MoreLearning Management
2024 Software Provider and Product Assessment Over the last several years, the learning technology i
Read MorePower and Utilities
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Power and Utilities Enterpri
Read MoreProducts
2025 Software Provider and Product Assessment Products and services are the foundation of every orga
Read MoreReal-Time Data
2025 Software Provider and Product Assessment ISG Research defines real-time data as the sharing, pr
Read MoreRevenue Performance Management
2024 Software Provider and Product Assessment The ISG Buyers Guide™ for Revenue Performance Manageme
Read MoreSubscription Management
2024 Software Provider and Product Assessment The era of subscriptions has transformed the way busin
Read MoreSupply Chain Planning
2025 Software Provider and Product Assessment ISG Software Research defines supply chain planning (S
Read MoreWorkforce Management
2025 Software Provider and Product Assessment Our 2025 research divides the workforce-management lan
Read More