White Papers

The Usage Insights Mandate (DigitalRoute) White Paper

Posted by ISG Software Research on 07 October 2025

Harnessing Usage Data for Innovation and Revenue Growth Business Model Innovation Enterprises are increasingly shifting to mixed business models to accelerate revenue and customer growth. At the center of this transformation is usage-based pricing, which is gaining momentum across industries. By allowing customers to pay only for what they consume, usage-based models lower barriers to adoption... Read More

Topics: Office of Revenue, Business & Technologies

A Global Tax Management Platform Is a Must-Have (InsightSoftware) White Paper

Posted by ISG Software Research on 31 July 2025

Instilling Confidence in the Era of Pillar Two and Beyond Multinational Corporations Challenged by New Tax Rules The Base Erosion and Profit Shifting (BEPS) initiative undertaken by the Organization for Economic Co-operation and Development (OECD) was designed to rein in what has been viewed as excessive tax avoidance by multinational corporations (MNCs). Crucially, the OECD does not have legal... Read More

Topics: Office of Finance, Business & Technologies, Tax Management

Accelerating Digital Transformation and Billing Modernization (Zuora) White Paper

Posted by ISG Software Research on 28 March 2025

Transform Order-to-Revenue for Immediate Impact The Urgency of Modernizing Order-to-Revenue Processes CFOs and business leaders appreciate how much has changed in the business landscape over the past decade. The growth of multiple buyer channels, the increasing adoption of different pricing models and rising customer expectations create a sense of urgency to escalate technology transformation.... Read More

Topics: Subscription Management, Office of Revenue

Using Automation to Influence Customer Behavior (IntelePeer) White Paper

Posted by ISG Software Research on 20 December 2024

A Coordinated Approach to Automation Technology for Enterprise CX Transforming Service Delivery The entire history of service delivery has been the quest for speed and scale in responding to customer inquiries. This mission has been accomplished. However, if an enterprise’s focus on implementing automation in service is solely on improving contact center efficiency, it misses the most valuable... Read More

Topics: Customer Experience

Powering Business Success with AI

Posted by ISG Software Research on 10 October 2024

A Market Guide for Independent Software Vendors and Data Providers Business Demand for Intelligent Applications Increased demand for intelligent applications presents opportunities for Independent Software Vendors (ISVs) and data providers to create applications with embedded intelligence to improve engagement and fuel revenue expansion. As demand switches to SaaS applications and subscription... Read More

Topics: Analytics and Data

Bringing AI to Your Customer Experience White Paper

Posted by ISG Software Research on 19 September 2024

Strategic Pathways into the Enterprise Beyond the Contact Center Automation and the Customer Experience CCaaS providers are not always well-aligned with either the technology or the business processes needed to make meaningful improvements in operations. Enterprises today are guided by three fundamental priorities when it comes to improving their customer experience (CX): automate the contact... Read More

Topics: Customer Experience

Integrating GenAI into Software Development

Posted by ISG Software Research on 28 August 2024

Improving Productivity, Quality and Security Executive Summary This white paper explores the transformative impact of generative AI (GenAI) on the software development life cycle (SDLC). The integration of GenAI is posited to significantly reduce manual efforts, cut development times, and enhance software quality and security by automating complex tasks and providing predictive insights. The key... Read More

Topics: Artificial intelligence

Generative AI and Analytics

Posted by ISG Software Research on 20 August 2024

Moving Beyond BI to Unlock the Next Wave of Value Business Imperatives for GenAI for Analytics For decades, enterprises have been improving and expanding the way they use analytics and data software, commonly referred to as business intelligence (BI) software, to improve their operations. BI software enables enterprises to improve business outcomes by operating more efficiently, accelerating... Read More

Topics: Analytics and Data

Intercompany Financial Management

Posted by ISG Software Research on 15 May 2024

An Essential Discipline for Multinational Corporations The Intercompany Financial Management Challenge Ventana Research defines intercompany financial management (IFM) as a discipline for structuring and handling transactions within a corporation and between its legal entities designed to maximize staff efficiency and accounting accuracy while optimizing tax exposure, minimizing tax leakage and... Read More

Topics: Office of Finance

Transitioning to the Hybrid Cloud

Posted by ISG Software Research on 19 April 2024

A Strategic Approach to Contact Center Innovation Navigating The Cloud Debate Contact center platform vendors are transitioning to cloud offerings, but what if an enterprise is not ready to move all of its operations off-premises? According to our research, 57% of enterprises prefer approach to move applications to the cloud with minimal changes, leaving the core existing architecture unchanged.... Read More

Topics: Customer Experience