Our People

About Jeff Orr

Director of Research, Technology Research

Jeff Orr leads the firm’s overall research and advisory for CIO and technology leaders focused on the expertise of digital technology and the modernization and transformation for IT at ISG Software Research. Jeff’s coverage spans cloud computing, DevOps and platforms, digital security, intelligent automation, ITOps and service management, and observation technologies for intelligent automation. Jeff previously led the products team at Ventana Research providing educational and research insights. Prior to joining ISG and Ventana Research, he served as editor-in-chief and thought leader for Cyber Security Hub. Jeff spent a decade as a Research Director at ABI Research, and two decades as a technology, product and marketing leader. Jeff attended Embry-Riddle Aeronautical University, UC Berkeley and UC Santa Cruz. He is also an Oregon State University Certified Master Gardener.

Articles by Jeff Orr

Buyers Guide - Executive...

Cloud Platforms 2025 Buyers Guide Executive Summary

Jeff Orr

Sep 30, 2025

Read More

Buyers Guide - Executive...

Hybrid Cloud Platforms 2025 Buyers Guide Executive Summary

Jeff Orr

Sep 30, 2025

Read More

Buyers Guide - Executive...

Private Cloud Platforms 2025 Buyers Guide Executive Summary

Jeff Orr

Sep 30, 2025

Read More

Buyers Guide - Executive...

Public Cloud Platforms 2025 Buyers Guide Executive Summary

Jeff Orr

Sep 30, 2025

Read More

Buyers Guide - Executive...

Sovereign Cloud Platforms 2025 Buyers Guide Executive Summary

Jeff Orr

Sep 30, 2025

Read More

Analyst Perspectives

IT Is at the Heart of the AI-Enabled Economy

Jeff Orr

Aug 26, 2025

Read More

Analyst Perspectives

Intelligent Automation: ServiceNow’s AI Agent Workflows at...

Jeff Orr

Aug 19, 2025

Read More

Analyst Perspectives

Cyber Software Procurement is a Team Sport

Jeff Orr

Aug 6, 2025

Read More

Analyst Perspectives

Accelerating ZTNA Goals with PAM

Jeff Orr

Jul 31, 2025

Read More

Analyst Perspectives

Why Cybersecurity Maturity is Critical After RSAC 2025...

Jeff Orr

Jul 23, 2025

Read More

Buyers Guide - Executive...

SIEM 2025 Buyers Guide Executive Summary

Jeff Orr

Jun 30, 2025

Read More

Buyers Guide - Executive...

Identity and Access Management 2025 Buyers Guide Executive...

Jeff Orr

Jun 30, 2025

Read More

Buyers Guide - Executive...

Endpoint Detection and Response 2025 Buyers Guide Executive...

Jeff Orr

Jun 30, 2025

Read More

Buyers Guide - Executive...

Data Recovery 2025 Buyers Guide Executive Summary

Jeff Orr

Jun 30, 2025

Read More

Analyst Perspectives

Preparing for Q-Day: Safeguarding Enterprises Against Quantum...

Jeff Orr

May 15, 2025

Read More

Analyst Perspectives

Addressing Overwhelm in Enterprise Security Leadership

Jeff Orr

Apr 29, 2025

Read More

Analyst Perspectives

AI Cybersecurity Lessons: Insights from the DeepSeek Incident

Jeff Orr

Apr 22, 2025

Read More

Buyers Guide - Executive...

IT Service Management Buyers Guide 2025 Executive Summary

Jeff Orr

Mar 31, 2025

Read More

Buyers Guide - Executive...

IT Operations Management Buyers Guide 2025 Executive Summary

Jeff Orr

Mar 31, 2025

Read More

Buyers Guide - Executive...

IT Observability Buyers Guide 2025 Executive Summary

Jeff Orr

Mar 31, 2025

Read More

Buyers Guide - Executive...

FinOps Buyers Guide 2025 Executive Summary

Jeff Orr

Mar 31, 2025

Read More

Buyers Guide - Executive...

AIOps Buyers Guide 2025 Executive Summary

Jeff Orr

Mar 31, 2025

Read More

Analyst Perspectives

The State of Conversational Software Using Automation and AI

Jeff Orr

Mar 6, 2025

Read More

Analyst Perspectives

Transforming Task Automation: The Future of Intelligent...

Jeff Orr

Dec 31, 2024

Read More

Analyst Perspectives

Restructuring Cybersecurity: Lessons from Microsoft's Recent...

Jeff Orr

Nov 6, 2024

Read More

Analyst Perspectives

Unlocking Success with Enterprise GenAI Tools

Jeff Orr

Oct 31, 2024

Read More

Buyers Guide - Executive...

Process Discovery and Mining Buyers Guide 2024 Executive...

Jeff Orr

Oct 21, 2024

Read More

Buyers Guide - Executive...

Process Automation Platforms Buyers Guide 2024 Executive...

Jeff Orr

Oct 21, 2024

Read More

Buyers Guide - Executive...

Intelligent Document Processing Buyers Guide 2024 Executive...

Jeff Orr

Oct 21, 2024

Read More

Buyers Guide - Executive...

Intelligent Automation Buyers Guide 2024 Executive Summary

Jeff Orr

Oct 21, 2024

Read More

Buyers Guide - Executive...

Conversational Automation Buyers Guide 2024 Executive Summary

Jeff Orr

Oct 21, 2024

Read More

Analyst Perspectives

Cloud Platforms and Accessibility Hurdles

Jeff Orr

Aug 22, 2024

Read More

Buyers Guide - Executive...

Cloud Computing Platforms Buyers Guide Executive Summary

Jeff Orr

Aug 8, 2024

Read More

Buyers Guide - Executive...

Hybrid Cloud Platforms Buyers Guide Executive Summary

Jeff Orr

Aug 8, 2024

Read More

Buyers Guide - Executive...

Private Cloud Platforms Buyers Guide Executive Summary

Jeff Orr

Aug 8, 2024

Read More

Buyers Guide - Executive...

Public Cloud Platforms Buyers Guide Executive Summary

Jeff Orr

Aug 1, 2024

Read More

Analyst Perspectives

The Buyers Guides for Cloud Computing Platforms Classifies and...

Jeff Orr

Jul 25, 2024

Read More

Analyst Perspectives

Who Poisoned the AI Watering Hole: Adversarial Threats in AI

Jeff Orr

Jul 9, 2024

Read More

Analyst Perspectives

ServiceNow Puts AI to Work at Knowledge 2024 Conference

Jeff Orr

Jun 17, 2024

Read More

Analyst Perspectives

The Decomplexification of IT: Simplifying Enterprise Technology

Jeff Orr

May 21, 2024

Read More

Analyst Perspectives

Navigating the Enterprise IT Ops Labyrinth

Jeff Orr

Apr 10, 2024

Read More

Do you have a question, comment or suggestion?