PLEASANTON, Calif. - May 26, 2010 - Ventana Research today released its 2010 Value Index for Agent Performance Management, the latest in a new category of quantified, research-based Indexes. This new Value Index provides metrics that will enable organizations to ascertain the value to them of applications and tools for addressing agent performance management. Using the Value Index, businesses will be able to evaluate vendors and their products and make choices based on an understanding of how...
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PLEASANTON, Calif.- May 14, 2010 - Despite the longstanding availability of enabling technologies, businesses today are still in the early stages of maturing their use of business intelligence and performance management, according to benchmark research findings announced today by Ventana Research. This major research on Business Intelligence and Performance Management, the latest from the leading business technology research firm, analyzed input from hundreds of organizations around the world...