In recent years, organizations have leaned into automation as a way to improve customer service operations. Automation in any process is a key stepping-stone to a higher level of efficiency needed to help balance the high costs of mass personalized service against its revenue benefits. One of the key players in this space is Uniphore, a software vendor specializing in service automation.
Read MoreTopics: Customer Experience, Voice of the Customer, Contact Center, Intelligent Self-Service