Market Perspectives

ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Intelligent Self-Service: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research.

In recent years, organizations have leaned into automation as a way to improve customer service operations. Automation in any process is a key stepping-stone to a higher level of efficiency needed to help balance the high costs of mass personalized service against its revenue benefits. One of the key players in this space is Uniphore, a software vendor specializing in service automation.