Market Perspectives

RingCentralis a communications provider with a strong foundation in enterprise voice, messaging, meetings and collaboration. Its collaborative AI capabilities increasingly strengthen that core proposition by adding intelligence, automation and assistance across communications rather than redefining what enterprises primarily buy RingCentral for. This makes RingCentral particularly relevant to...

ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Intelligent Self-Service: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research.

In recent years, organizations have leaned into automation as a way to improve customer service operations. Automation in any process is a key stepping-stone to a higher level of efficiency needed to help balance the high costs of mass personalized service against its revenue benefits. One of the key players in this space is Uniphore, a software vendor specializing in service automation.