Viewpoints

Currently Showing:

for Month: 2022/12
Available Posts: 0

Retail Resilience in Digital Commerce

Posted by ISG Software Research on 23 December 2022

Analyst Viewpoint The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers by moving beyond existing, monolithic commerce systems that aren’t designed for today’s needs. Consumers now demand simpler and more personalized digital experiences—especially in consumer products and retail—but limited support exists within legacy approaches to... Read More

Topics: Retail

The Customer Journey in Media and Entertainment

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Data is immensely important to the modern focus on the customer experience (CX). But data is more than just some stodgy technical resource. It can be used to generate insights that media and entertainment organizations can use to make better decisions that are grounded in the right context. It enables business leaders to connect the dots and make customer experiences more... Read More

Topics: Media and Entertainment

Modern Workforce Scheduling Requires a New Mindset Viewpoint

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Over the last decade, various aspects of scheduling deskless or hourly workers, and managing their efforts in general, have become increasingly more sophisticated. While this has largely been a result of organizations wanting and needing more precision around deploying workers, scheduling processes are being pulled to even greater levels of sophistication for other reasons of... Read More

Topics: Human Capital Management

Unlocking the Value of Telemetry Data with Observability Pipelines

Posted by ISG Software Research on 02 December 2022

Analyst Viewpoint The potential value of telemetry data is well understood. Monitoring and analyzing the data generated by computing infrastructure—including servers, networking equipment, IoT and applications—can help organizations identify issues and ensure their systems are operational, secure and performing as expected. Observability platforms provide dedicated environments for monitoring... Read More

Topics: Data