Viewpoints

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for Month: 2023/06
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Five Reasons for Upgrading Your Entry-Level Accounting System

Posted by ISG Software Research on 14 June 2023

Analyst Viewpoint Small business owners are fortunate to have a choice of feature-rich, flexible, and affordable entry-level accounting packages. Eventually, though, successful businesses grow and will often find that the very accounting software that once made things more efficient is now bogging down operations. Here are five unmistakable signs that it is time to replace your entry-level... Read More

Topics: Office of Finance

Delivering Increased Business Value from Observability with Open Standards

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Digital transformation is driving fundamental change for organizations of all sizes in all industries. As engagement with customers, suppliers and partners is increasingly conducted through digital channels, modern organizations are almost completely dependent on their applications and infrastructure. Collecting, monitoring and correlating the telemetry data generated by... Read More

Topics: Data

Modern Customers Call for Modern CX Processes

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Customers change, technology changes, but do business processes change in response? They must if organizations want to remain competitive. Customers now expect expansive service experiences; organizations that fail to deliver them will lose customers and revenue. This elevates the importance and profile of customer experience (CX) initiatives. But many efforts fail to move the... Read More

Topics: Customer Experience