Market Perspectives

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for Month: 2022/5
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Employee Experience is Better with Workflows from ServiceNow

Posted by ISG Software Research on 17 May 2022

A productive and engaged workforce is fundamental to many successful enterprises/organizations. But the pandemic has created unique challenges to “business as usual” and has transformed the employee experience across nearly all aspects. This transformation is an opportunity for organizations to reinvent their workplace, especially in consideration of remote personnel who may be spread across all...

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience, Continuous Payroll

Vertica Unifies Analytics and Business Intelligence at Scale

Posted by ISG Software Research on 10 May 2022

Organizations face a variety of data and analytics challenges resulting from growth and increased scale. Multiple tools and techniques are needed to derive value from various databases. But, adding more systems means adding more complexities, which can slow operations and add costs for maintaining additional systems. SQL databases have been very popular among organizations for storing and...

Topics: business intelligence, Data Management, analytic data platforms, AI and Machine Learning

Alvaria’s CX Platform Delivers Personalized Experiences

Posted by ISG Software Research on 03 May 2022

In the present-day market where the gap between consumers and the vendors they engage is shrinking, an organization’s ability to deliver a personalized customer experience is more important than ever. Consumers expect interactions that are intuitive, agile and accessible across a wide variety of channels. Ensuring an experience that exceeds expectation and creates an environment that is...

Topics: Contact Center, Customer Experience Management, customer service and support