ISG Software Research, part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the ISG Software Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms.
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Ventana Research is happy to share some insights about Talkdesk, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence,...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
We are happy to share some insights about Genesys, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
We are happy to share some insights about Calabrio, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
Ventana Research is happy to share some insights about Avaya, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce
We are happy to share some insights about Verint, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of modern components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
Ventana Research is happy to share some insights about NICE, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
Digital transformation efforts are widespread, with most organizations focusing on the innovative use of data. Business users demand real-time, integrated analytics deployed through a unified platform with built-in machine learning (ML) that delivers the highest level of performance at massive scale. While beneficial for its strategic insights, extensive data analysis conducted by line-of-business users across the organization brings challenges: operational inefficiencies, regulatory...
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Topics:
Data Governance,
Data Integration,
Data
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Human Capital Management,
Learning Management,
Talent Management,
Workforce Management,
Payroll Management,
Total Compensation Management,
employee experience,
Continuous Payroll
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Continuous Planning,
Product Information Management,
Operations & Supply Chain,
Enterprise Resource Planning,
continuous supply chain,
Property Technology,
Supplier Relationship Management
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Sales,
Sales Performance Management,
Digital Commerce,
Subscription Management,
partner management,
sales engagement,
revenue management,
Revenue Performance Management
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Office of Finance,
Business Planning,
Financial Performance Management,
ERP and Continuous Accounting,
profitability management,
digital finance,
Lease & Tax Accounting
Historically, it’s been difficult to convince chief financial officers to invest in technology that makes it easier to spend money. That’s probably because before digital technologies, the natural impediments to spending stood as crude but effective strategies for fiscal control. Today, however, not using technology to streamline corporate spend actually increases costs and decreases control. The right software can increase efficiency and visibility into how money is spent, provide...
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Topics:
Office of Finance,
Analytics,
Business Intelligence,
Business Planning,
Financial Performance Management,
Process Mining,
Streaming Analytics,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Marketing,
Marketing Performance Management,
Product Information Management,
Digital Marketing,
Conversational Marketing,
Digital Experience Platform,
Digital Communications
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Cloud Computing,
Internet of Things,
Digital Technology,
blockchain,
mobile computing,
extended reality,
robotic automation,
Collaborative & Conversational Computing,
Analytics and Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Performance Management,
Business Continuity,
Workforce Management,
Digital Commerce,
Digital Experience Platform,
Digital Business,
Experience Management,
Digital Communications,
Digital Payments,
Digital Security,
Sustainability Management
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
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Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics and Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics and Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics and Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics and Data,
AI and Machine Learning
Industry challenges from demand, to supply chain latency, to fulfillment have created significant impediments for retailers, vendors, suppliers and customers across the globe, without a clear end in sight. Organizations that use digital technology to access information that informs actions — or reactions — to situations that arise unexpectedly demonstrate better digital readiness. The use of cloud-based systems that provide unified access to data and analytics offer the agility to better...
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Topics:
Cloud Computing,
Data,
Analytics and Data
