Viewpoints (10)

Available Posts: 0

Building Agility Through Continuous Planning

Posted by ISG Software Research on 15 July 2022

Analyst Viewpoint Periods of disruptive change highlight the value of faster, more agile, and more predictive planning and decision-making processes. Finance teams must be able to respond quickly to changing business conditions to provide timely, action-oriented analysis and guidance to decision makers. To accomplish this, CFOs and leadership teams must have the processes and technology to... Read More

Topics: Office of Finance

Cloud Migration Tips, Tricks and Traps

Posted by ISG Software Research on 15 July 2022

Analyst Viewpoint For a variety of reasons, organizations are moving their workloads to the cloud. Our research shows that one-third of organizations have their primary data lake platforms in the cloud and most organizations (86%) expect the majority of their data to be in the cloud at some point in the future. Those organizations that already have the majority of their data in the cloud report... Read More

Topics: Big Data

Sales Performance Management is Key to Sales Team Success

Posted by ISG Software Research on 15 July 2022

Analyst Viewpoint Sales leaders continue to face challenges in hitting revenue targets. That's no secret. Pressure is coming from increased competition, better-informed buyers who are doing internet research—and more buyers overall. Leaders have various levers available that can improve a team’s chances of hitting targets. They include ensuring that the territories, quotas and incentive schemes... Read More

Topics: Sales

Contact Center Quality Processes Must Modernize for the Digital Era

Posted by ISG Software Research on 15 July 2022

Analyst Viewpoint The tried-and-true quality assurance processes that many contact center practitioners relied on for years are probably well out of date. It is time to reevaluate how quality is tracked and measured, and to implement some sensible new practices that take into consideration the ways in which operations have evolved. Traditional quality starts with recording—grabbing the actual... Read More

Topics: Customer Experience