Viewpoints

Moving from Analytics to Action Requires Planning

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint Good analytics requires planning and good planning requires analytics. These worlds have largely been kept separate for decades but they shouldn’t be because each activity informs the other. But that doesn’t mean it’s easy to conjoin the two; in our recent Value Index assessment of Analytics and Business Intelligence vendors, only one-third of the vendors we evaluated offered... Read More

Topics: Analytics

Can Your Data Keep Up with Your AI and ML Efforts?

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint As data volumes and data velocities increase, more and more decisions involving that data are being made using artificial intelligence and machine learning (AI and ML) technologies. However, operationalizing AI and ML models requires a dynamic, modern data architecture. Relying on traditional data management architectures that employ batch processing won’t be sufficient to deal... Read More

Topics: Digital Technology

Improve Financial Services with Event Stream Data

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint Streaming data will be transformative to the future of financial services organizations. It can provide the critical, timely information needed to deliver world-class customer service, detect and prevent fraud, tie together disparate legacy systems or power new services and sources of revenue. In the past, most financial services systems had a transaction-oriented approach; each... Read More

Topics: Big Data

Total Compensation Considerations in Financial Services

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint While it may be common knowledge that financial services organizations include annual cash components as the cornerstone of their compensation plans, effectively managing the more unique and complex aspects of these plans is essential. Awards allocation processes and decisions at these organizations can be very dynamic and iterative, and while average overall compensation levels... Read More

Topics: Human Capital Management

Retailers Improve Performance Using Event Stream Data

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint Streaming data is transforming how retailers operate. Retail’s evolution from brick-and-mortar to omnichannel has provided organizations with better information about customer behavior while also increasing the expectations of consumers regarding their customer experience. Online and mobile applications have become the norm and shoppers now expect real-time information about... Read More

Topics: Big Data

Creating a Data-Driven Culture

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint Organizations today have access to data about nearly everything related to their business. This includes customer preferences, operations on the production line, movement of goods through the supply chain, location of field service personnel and an ever-expanding host of other data from numerous sources. The challenge for any organization is how to ensure it will take advantage... Read More

Topics: Analytics

Building the Best Team and Reducing Turnover for Organizational Resilience

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint In today’s fluid operating environment, organizations must be agile and resilient to deal successfully with unpredictable events and rapid changes in their operating environment. They must stay ahead of business risks and opportunities by having the right people, data, processes and technology to deal with: Shifts in how and where people work Ever-changing regulations and... Read More

Topics: Office of Finance

Infuse Analytics with AI and Machine Learning

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint Analytics is expanding beyond merely providing historical insights. For decades, analyses have been largely limited to displaying information about what happened in the past. These analyses offer some insight into why things happened but very little information about what should be done in the future. The viewer of the information was expected to know what to do with the... Read More

Topics: Analytics

Optimizing the B2B Marketing Recipe for Success

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint The focus on B2B marketing success has become a significant opportunity to refine the planning, operations and market strategy, enabling performance and agility at a speed and intelligence previously thought impossible. The methods and processes used must be reexamined and should meet the requirements of business continuity as marketing operates in a more virtual and resilient... Read More

Topics: Marketing

Improving the Employee Experience and Internal Mobility for Workforce Agility

Posted by ISG Software Research on 18 July 2022

Analyst Viewpoint As operating environments become more fluid and less predictable, it becomes more important to build organizational adaptability and resilience, especially for the leadership team. In such circumstances, human resources and finance departments must collaborate effectively to meet two related challenges: how best to enhance workforce agility and how to eliminate unnecessary... Read More

Topics: Human Capital Management