Viewpoints

Future-Proofing Forecasting

Posted by ISG Software Research on 19 October 2024

Analyst Viewpoint An important and durable lesson of recent massive disruptions is that organizations need to forecast and plan with agility so they can quickly adapt to evolving economic, market, legal, regulatory and behavioral conditions. Organizations that have invested in dedicated software to improve their forecasting and planning processes should enhance the accuracy, predictive potency... Read More

Topics: Office of Finance

Sustaining Success: How Continuous Accounting Optimizes the Financial Close Viewpoints

Posted by ISG Software Research on 29 March 2024

Analyst Viewpoint Ventana Research advocates the adoption of “continuous accounting,” an approach to managing the finance and accounting department that improves performance and increases productivity. There are three pillars to continuous accounting: Spread workloads continuously across the accounting calendar to minimize period-end spikes, accelerate the close, and reduce staff burnout.... Read More

Topics: Office of Finance

Using AI to Simplify Master Data Management and Trusted 360-Degree Views (Reltio)

Posted by ISG Software Research on 28 March 2024

Analyst Viewpoint Despite the efforts made by enterprises to be more data-driven, some of the most fundamental questions about an enterprise—such as how many customers it has—remain difficult to answer. Creating a “single version of the truth” that represents customers, products, suppliers or employees requires not just the ability to integrate and manage data from multiple business entities,... Read More

Topics: Analytics and Data

Elevate Analytics with Generative A) Viewpoints

Posted by ISG Software Research on 16 January 2024

Analyst Viewpoint Artificial Intelligence (AI) is all the rage right now, and generative AI has unlocked new possibilities and made the insights it provides more accessible to more people. Although AI has existed for decades, it has been difficult for organizations to implement. Nonetheless, the value of AI has driven organizations to continue to pursue its use. Now large language models (LLMs)... Read More

Topics: Analytics

Using Payroll Software to Bolster the Employee Experience (Immedis) Viewpoints

Posted by ISG Software Research on 08 November 2023

Analyst Viewpoint Employee engagement is a critical factor in the success of any organization. And a positive employee experience plays a crucial role in driving this engagement, as it directly impacts an employee's sense of fulfillment, satisfaction and commitment to their work. Our research reveals that one-half (51%) of organizations believe that HCM technology systems are extremely important... Read More

Topics: Human Capital Management

Gain Full Value in Workforce Management Software

Posted by ISG Software Research on 08 November 2023

Analyst Viewpoint The world of work has changed dramatically in recent years, from the types of workers to where, how and when they complete their work, to the ways they are engaged. The pace of this change has been bolstered by the ability of technologies to support it, most notably through the proliferation of cloud-based workforce management (WFM) applications making it easier to connect and... Read More

Topics: Human Capital Management

Accelerating Insight with Unified Data Platforms

Posted by ISG Software Research on 07 November 2023

Analyst Viewpoint All organizations strive to gain operational efficiency and competitive advantage using data and analytics. The combination of cloud computing and advanced analytics has lowered the cost of storing and processing large volumes of data with a view to identifying new business opportunities and responding to competitive threats. Accumulating large volumes of data is a starting... Read More

Topics: Data

Accelerating Business Transformation with Cloud-Native Databases

Posted by ISG Software Research on 06 October 2023

Analyst Viewpoint Consumers regularly engage with data-driven applications that provide personalized experiences and recommendations. Real-time data processing and intelligence are also becoming essential in the development of intelligent enterprise applications that deliver content and recommendations driven by predictive and generative AI to users responsible for customer experience, people... Read More

Topics: Data

Contact Center Modernization in the Hospitality Industry

Posted by ISG Software Research on 19 September 2023

Analyst Viewpoint Contact centers in the hospitality industry are a more labor-centric business than most people realize. Agents are responsible for providing customer service on behalf of their organization to a wide variety of clients 24 hours a day, 365 days a year. They employ a large workforce with a unique mix of skills and needs, and which accounts for most any center’s operating expenses.... Read More

Topics: Hospitality

The Evolving Role of the LMS in Food and Beverage

Posted by ISG Software Research on 08 September 2023

Analyst Viewpoint A rapidly growing food and beverage company must ensure its learning management system (LMS) can both support and facilitate its growth trajectory. Traditionally, the role of the LMS has often been limited to deploying training modules related to compliance and other operational goals. But many in the food and beverage industry are experiencing rapid change and are shifting... Read More

Topics: Food and Beverage