Viewpoints

Financial Technology Innovation Enables Midsize CFO Effectiveness

Posted by ISG Software Research on 30 August 2023

Analyst Viewpoint The Chief Financial Officer of a midsize organization is challenged because their requirements are similar to large enterprises, yet they have fewer resources available. IT innovation enables midsize finance departments with the potential to be more productive. However, achieving the full benefit from these investments requires that CFOs assess the department’s existing... Read More

Topics: Office of Finance

Better Real Estate Insights with External Data

Posted by ISG Software Research on 25 August 2023

Analyst Viewpoint In an ever-changing real estate market, data and economic indicators are essential to formulating financial strategies. External data, therefore, is key. It is used by planning and operations teams to benchmark a firm’s financial or operational performance. It enriches the data an organization collects and analyzes about customers, financial institutions, property managers,... Read More

Topics: real estate

Kinaxis Enhances Supply Chain Planning in a New Era of Trade

Posted by ISG Software Research on 25 August 2023

Analyst Viewpoint A period of increasingly free and open world trade that has characterized the past decades appears to be ending, replaced by a new and more challenging era of international commerce. This will pose a significant challenge to most product companies with international operations. Even as they have honed their ability to balance supply and demand, companies are more vulnerable to... Read More

Topics: Operations & Supply Chain

Why Better Analytics Improves Marketing Performance

Posted by ISG Software Research on 23 August 2023

Analyst Viewpoint Marketing teams succeed or fail based on their ability to assess the needs of their customers. Doing that in an increasingly data-driven environment requires better tools for marketing analysis. Unfortunately for demand generation and marketing analysts, much of that data about their campaigns is hard to access and needs to be manipulated manually. Marketing tech stacks are... Read More

Topics: Marketing

Five Reasons for Upgrading Your Entry-Level Accounting System

Posted by ISG Software Research on 14 June 2023

Analyst Viewpoint Small business owners are fortunate to have a choice of feature-rich, flexible, and affordable entry-level accounting packages. Eventually, though, successful businesses grow and will often find that the very accounting software that once made things more efficient is now bogging down operations. Here are five unmistakable signs that it is time to replace your entry-level... Read More

Topics: Office of Finance

Delivering Increased Business Value from Observability with Open Standards

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Digital transformation is driving fundamental change for organizations of all sizes in all industries. As engagement with customers, suppliers and partners is increasingly conducted through digital channels, modern organizations are almost completely dependent on their applications and infrastructure. Collecting, monitoring and correlating the telemetry data generated by... Read More

Topics: Data

Modern Customers Call for Modern CX Processes

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Customers change, technology changes, but do business processes change in response? They must if organizations want to remain competitive. Customers now expect expansive service experiences; organizations that fail to deliver them will lose customers and revenue. This elevates the importance and profile of customer experience (CX) initiatives. But many efforts fail to move the... Read More

Topics: Customer Experience

Why Unifying UCaaS and CCaaS Makes Sense

Posted by ISG Software Research on 15 May 2023

Analyst Viewpoint The drive to move communications tools into the cloud was not supposed to create more silos, but unfortunately the division between internally focused business communications tools like phone and chat (Unified Communications as a Service, or “UCaaS”) and contact center solutions (Contact Center as a Service, or “CCaaS”) did just that. Many organizations maintain two separate but... Read More

Topics: Customer Experience

Data Intelligence for Financial Services

Posted by ISG Software Research on 12 May 2023

Analyst Viewpoint Darwin never claimed that evolutionary success came down to survival of the fittest. To the contrary, he stated, “it is not the strongest that survives; but…the one that is able best to adapt and adjust to the changing environment in which it finds itself.” The long list of once thriving businesses that failed because they lacked the agility to evolve as rapidly as their markets... Read More

Topics: Financial Services

Solve the Right Problem by Tying Analytics to Operational Processes

Posted by ISG Software Research on 28 April 2023

Analyst Viewpoint For decades analytics tools have been focused on solving the wrong problem. They’ve been designed to make it easier for business analysts to do ad hoc analyses on behalf of others, instead of enabling business users to perform their own analysis. There will always be a place for ad hoc analyses, but organizations can better meet their day-to-day analytic needs with more... Read More

Topics: Analytics