Viewpoints

Unlocking the Value of Telemetry Data with Observability Pipelines

Posted by ISG Software Research on 02 December 2022

Analyst Viewpoint The potential value of telemetry data is well understood. Monitoring and analyzing the data generated by computing infrastructure—including servers, networking equipment, IoT and applications—can help organizations identify issues and ensure their systems are operational, secure and performing as expected. Observability platforms provide dedicated environments for monitoring... Read More

Topics: Data

Simplify Payroll and HCM for Manufacturing

Posted by ISG Software Research on 28 November 2022

Analyst Viewpoint Manufacturing organizations today must continually reassess their human capital management (HCM) strategies and supporting technologies. They must do this to maximize the value of the workforce and deliver the best possible employee experience, an objective that has become a top priority across many industries. More specifically, manufacturing organizations must find an... Read More

Topics: Manufacturing

Total Compensation in Financial Services

Posted by ISG Software Research on 17 November 2022

Analyst Viewpoint While it may be common knowledge that financial services organizations include annual cash components as the cornerstone of their compensation plans, effectively managing the more unique and complex aspects of these plans is essential. Awards allocation processes and decisions at these organizations can be very dynamic and iterative, and while average overall compensation levels... Read More

Topics: Financial Services

Effective Revenue Operations Need Data and Analytics

Posted by ISG Software Research on 03 October 2022

Analyst Viewpoint One of the more significant changes underway in organizations is the shift from a new customer sales focus as the main driver of growth to an equal emphasis on the overall customer experience as a driver of renewal and expansion. Driven by customer demand, more vendors are adopting alternate pricing and revenue models over and above the traditional one-time sales model. For... Read More

Topics: Office of Revenue

Debunking the Myths of Data and Analytics

Posted by ISG Software Research on 27 September 2022

Analyst Viewpoint Business analytics doesn’t have to be a mystery, yet there are many myths that persist about how to become a data-driven organization. In the age of disruption, organizations need to have access to all of their data, and they must be able to apply a wide range of timely analytics. To do so can be challenging. The lack of reliable data, control challenges and concerns around... Read More

Topics: Data

Modernize Banks with Events and Messaging

Posted by ISG Software Research on 27 September 2022

Analyst Viewpoint The modernization of cloud computing has introduced new challenges for banks seeking to meet the digital business requirements for innovation and transformation. Doing this is not simple, as many disparate cloud-related technologies and the methods used to interconnect them were designed neither to interoperate easily nor to function in real time and in a secured manner. As... Read More

Topics: banking

A Complete View of the Customer Enables a Better Retail Experience

Posted by ISG Software Research on 26 September 2022

Analyst Viewpoint Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts. However, unlike in the 1990s, it’s now possible for retailers to develop a more complete view and interact with the customer in a personalized manner. Our research finds that most organizations have come to understand that customer engagement and... Read More

Topics: Retail

Optimize the B2B Manufacturing Marketing Recipe

Posted by ISG Software Research on 26 September 2022

Analyst Viewpoint The focus on B2B marketing success has become a significant opportunity in manufacturing organizations to refine the planning, operations and market strategy, enabling performance and readiness at a speed and intelligence previously thought impossible. The methods and processes used must be reexamined and should meet the requirements of business continuity as marketing operates... Read More

Topics: Manufacturing

Subscription Billing for Media and Entertainment

Posted by ISG Software Research on 26 September 2022

Analyst Viewpoint The subscription business model is how media and entertainment organizations have transitioned to provide their digital services to gain a more regular, predictable income stream. However, the subscription model poses challenges, primarily in efficiently handling accounting and billing for subscriptions. Our benchmark research on recurring revenue finds that only one-quarter of... Read More

Topics: Media and Entertainment

Creating a Hospitality Information Supply Chain

Posted by ISG Software Research on 26 September 2022

Analyst Viewpoint Information clearly has value. In the hospitality industry, having the right information accessible to the right people at the right time delivers a competitive advantage, increases operational efficiencies and improves communications, among other benefits. Yet those in hospitality struggle with the analytical systems and processes they rely on to use information optimally. In... Read More

Topics: Hospitality