Viewpoints (2)

Accelerating Business Transformation with Cloud-Native Databases

Posted by ISG Software Research on 06 October 2023

Analyst Viewpoint Consumers regularly engage with data-driven applications that provide personalized experiences and recommendations. Real-time data processing and intelligence are also becoming essential in the development of intelligent enterprise applications that deliver content and recommendations driven by predictive and generative AI to users responsible for customer experience, people... Read More

Topics: Data

Contact Center Modernization in the Hospitality Industry

Posted by ISG Software Research on 19 September 2023

Analyst Viewpoint Contact centers in the hospitality industry are a more labor-centric business than most people realize. Agents are responsible for providing customer service on behalf of their organization to a wide variety of clients 24 hours a day, 365 days a year. They employ a large workforce with a unique mix of skills and needs, and which accounts for most any center’s operating expenses.... Read More

Topics: Hospitality

The Evolving Role of the LMS in Food and Beverage

Posted by ISG Software Research on 08 September 2023

Analyst Viewpoint A rapidly growing food and beverage company must ensure its learning management system (LMS) can both support and facilitate its growth trajectory. Traditionally, the role of the LMS has often been limited to deploying training modules related to compliance and other operational goals. But many in the food and beverage industry are experiencing rapid change and are shifting... Read More

Topics: Food and Beverage

Financial Technology Innovation Enables Midsize CFO Effectiveness

Posted by ISG Software Research on 30 August 2023

Analyst Viewpoint The Chief Financial Officer of a midsize organization is challenged because their requirements are similar to large enterprises, yet they have fewer resources available. IT innovation enables midsize finance departments with the potential to be more productive. However, achieving the full benefit from these investments requires that CFOs assess the department’s existing... Read More

Topics: Office of Finance

Better Real Estate Insights with External Data

Posted by ISG Software Research on 25 August 2023

Analyst Viewpoint In an ever-changing real estate market, data and economic indicators are essential to formulating financial strategies. External data, therefore, is key. It is used by planning and operations teams to benchmark a firm’s financial or operational performance. It enriches the data an organization collects and analyzes about customers, financial institutions, property managers,... Read More

Topics: real estate

Kinaxis Enhances Supply Chain Planning in a New Era of Trade

Posted by ISG Software Research on 25 August 2023

Analyst Viewpoint A period of increasingly free and open world trade that has characterized the past decades appears to be ending, replaced by a new and more challenging era of international commerce. This will pose a significant challenge to most product companies with international operations. Even as they have honed their ability to balance supply and demand, companies are more vulnerable to... Read More

Topics: Operations & Supply Chain

Why Better Analytics Improves Marketing Performance

Posted by ISG Software Research on 23 August 2023

Analyst Viewpoint Marketing teams succeed or fail based on their ability to assess the needs of their customers. Doing that in an increasingly data-driven environment requires better tools for marketing analysis. Unfortunately for demand generation and marketing analysts, much of that data about their campaigns is hard to access and needs to be manipulated manually. Marketing tech stacks are... Read More

Topics: Marketing

Five Reasons for Upgrading Your Entry-Level Accounting System

Posted by ISG Software Research on 14 June 2023

Analyst Viewpoint Small business owners are fortunate to have a choice of feature-rich, flexible, and affordable entry-level accounting packages. Eventually, though, successful businesses grow and will often find that the very accounting software that once made things more efficient is now bogging down operations. Here are five unmistakable signs that it is time to replace your entry-level... Read More

Topics: Office of Finance

Delivering Increased Business Value from Observability with Open Standards

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Digital transformation is driving fundamental change for organizations of all sizes in all industries. As engagement with customers, suppliers and partners is increasingly conducted through digital channels, modern organizations are almost completely dependent on their applications and infrastructure. Collecting, monitoring and correlating the telemetry data generated by... Read More

Topics: Data

Modern Customers Call for Modern CX Processes

Posted by ISG Software Research on 01 June 2023

Analyst Viewpoint Customers change, technology changes, but do business processes change in response? They must if organizations want to remain competitive. Customers now expect expansive service experiences; organizations that fail to deliver them will lose customers and revenue. This elevates the importance and profile of customer experience (CX) initiatives. But many efforts fail to move the... Read More

Topics: Customer Experience