Viewpoints (4)

Retail Resilience in Digital Commerce

Posted by ISG Software Research on 23 December 2022

Analyst Viewpoint The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers by moving beyond existing, monolithic commerce systems that aren’t designed for today’s needs. Consumers now demand simpler and more personalized digital experiences—especially in consumer products and retail—but limited support exists within legacy approaches to... Read More

Topics: Retail

The Customer Journey in Media and Entertainment

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Data is immensely important to the modern focus on the customer experience (CX). But data is more than just some stodgy technical resource. It can be used to generate insights that media and entertainment organizations can use to make better decisions that are grounded in the right context. It enables business leaders to connect the dots and make customer experiences more... Read More

Topics: Media and Entertainment

Modern Workforce Scheduling Requires a New Mindset Viewpoint

Posted by ISG Software Research on 22 December 2022

Analyst Viewpoint Over the last decade, various aspects of scheduling deskless or hourly workers, and managing their efforts in general, have become increasingly more sophisticated. While this has largely been a result of organizations wanting and needing more precision around deploying workers, scheduling processes are being pulled to even greater levels of sophistication for other reasons of... Read More

Topics: Human Capital Management

Unlocking the Value of Telemetry Data with Observability Pipelines

Posted by ISG Software Research on 02 December 2022

Analyst Viewpoint The potential value of telemetry data is well understood. Monitoring and analyzing the data generated by computing infrastructure—including servers, networking equipment, IoT and applications—can help organizations identify issues and ensure their systems are operational, secure and performing as expected. Observability platforms provide dedicated environments for monitoring... Read More

Topics: Data

Simplify Payroll and HCM for Manufacturing

Posted by ISG Software Research on 28 November 2022

Analyst Viewpoint Manufacturing organizations today must continually reassess their human capital management (HCM) strategies and supporting technologies. They must do this to maximize the value of the workforce and deliver the best possible employee experience, an objective that has become a top priority across many industries. More specifically, manufacturing organizations must find an... Read More

Topics: Manufacturing

Total Compensation in Financial Services

Posted by ISG Software Research on 17 November 2022

Analyst Viewpoint While it may be common knowledge that financial services organizations include annual cash components as the cornerstone of their compensation plans, effectively managing the more unique and complex aspects of these plans is essential. Awards allocation processes and decisions at these organizations can be very dynamic and iterative, and while average overall compensation levels... Read More

Topics: Financial Services

Effective Revenue Operations Need Data and Analytics

Posted by ISG Software Research on 03 October 2022

Analyst Viewpoint One of the more significant changes underway in organizations is the shift from a new customer sales focus as the main driver of growth to an equal emphasis on the overall customer experience as a driver of renewal and expansion. Driven by customer demand, more vendors are adopting alternate pricing and revenue models over and above the traditional one-time sales model. For... Read More

Topics: Office of Revenue

Debunking the Myths of Data and Analytics

Posted by ISG Software Research on 27 September 2022

Analyst Viewpoint Business analytics doesn’t have to be a mystery, yet there are many myths that persist about how to become a data-driven organization. In the age of disruption, organizations need to have access to all of their data, and they must be able to apply a wide range of timely analytics. To do so can be challenging. The lack of reliable data, control challenges and concerns around... Read More

Topics: Data

Modernize Banks with Events and Messaging

Posted by ISG Software Research on 27 September 2022

Analyst Viewpoint The modernization of cloud computing has introduced new challenges for banks seeking to meet the digital business requirements for innovation and transformation. Doing this is not simple, as many disparate cloud-related technologies and the methods used to interconnect them were designed neither to interoperate easily nor to function in real time and in a secured manner. As... Read More

Topics: banking

A Complete View of the Customer Enables a Better Retail Experience

Posted by ISG Software Research on 26 September 2022

Analyst Viewpoint Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts. However, unlike in the 1990s, it’s now possible for retailers to develop a more complete view and interact with the customer in a personalized manner. Our research finds that most organizations have come to understand that customer engagement and... Read More

Topics: Retail