Buyers Guide

Conversational AI for CX 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Conversational AI for CX The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, CX, Business & Technologies, Platforms, Suites

Conversational AI for Workforce 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Conversational AI for Workforce The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, Business & Technologies, Platforms, Suites, Workforce

Communication Platforms 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Communication Platforms The need for communication with consumers and customers has evolved dramatically in recent years, transforming how enterprises connect to meet a wide range of needs. Today’s communication platforms, often referred to as CPaaS (Communications Platform as a Service), operate as services with APIs and integrations across the internet and carrier networks,... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Collaborative AI Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Collaborative AI Suites The necessity for collaboration across the enterprise has evolved dramatically, modernizing sophisticated digital interactions across all channels and devices for both internal teams and external stakeholders, including customers, partners and suppliers. Technological innovations have significantly reduced the complexity of enabling these essential... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

AI Agents 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary AI Agents The shift toward artificial intelligence (AI)-driven software in enterprises and workforce processes has generated a rising demand for more intelligent applications and systems across enterprises. However, integrating and utilizing decades of accumulated knowledge and data presents a significant challenge due to the complexity of legacy systems and existing business... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites, AI Agents

Collaborative AI Platforms and Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Collaborative AI Platforms and Suites Digital modernization through artificial intelligence (AI) is fundamentally transforming how enterprises collaborate and communicate—both internally among teams and externally with customers, partners and suppliers. Today’s collaborative platforms and suites enable seamless interaction across channels and devices, making business processes... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Operational Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025

Executive Summary Operational Data Platforms Operational data platforms include relational and non-relational databases (including NoSQL) as well as the increasing convergence of relational and non-relational approaches. Complemented by data operations and data intelligence platforms and tools, operational data platforms play a fundamental role in enabling enterprises to operate efficiently.... Read More

Topics: Artificial intelligence, Data Platforms, Operational Data Platforms, AI & Technologies

Analytic Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025

Executive Summary Analytic Data Platforms As enterprises strive to automate business processes and decisions using artificial intelligence agents, their reliance on data and the importance of the analytic data platform have never been greater. Analytic data platforms play a fundamental role in enabling enterprises to generate value from accumulated data. ISG Research defines analytic data... Read More

Topics: Artificial intelligence, Data Platforms, analytic data platforms, AI & Technologies

Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025

Executive Summary Data Platforms It is no exaggeration to state that today’s enterprises—and society as a whole—are completely dependent on data platforms. Without data platforms, enterprises would be reliant on a combination of paper records, time-consuming manual processes and huge libraries of physical files to record, process and store business information. Without data platforms,... Read More

Topics: Artificial intelligence, Data Platforms, AI & Technologies