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Executive Summary Communication Platforms The need for communication with consumers and customers has evolved dramatically in recent years, transforming how enterprises connect to meet a wide range of needs. Today’s communication platforms, often referred to as CPaaS (Communications Platform as a Service), operate as services with APIs and integrations across the internet and carrier networks,... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites


Executive Summary Collaborative AI Suites The necessity for collaboration across the enterprise has evolved dramatically, modernizing sophisticated digital interactions across all channels and devices for both internal teams and external stakeholders, including customers, partners and suppliers. Technological innovations have significantly reduced the complexity of enabling these essential... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites


Executive Summary AI Agents The shift toward artificial intelligence (AI)-driven software in enterprises and workforce processes has generated a rising demand for more intelligent applications and systems across enterprises. However, integrating and utilizing decades of accumulated knowledge and data presents a significant challenge due to the complexity of legacy systems and existing business... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites, AI Agents


Executive Summary Collaborative AI Platforms and Suites Digital modernization through artificial intelligence (AI) is fundamentally transforming how enterprises collaborate and communicate—both internally among teams and externally with customers, partners and suppliers. Today’s collaborative platforms and suites enable seamless interaction across channels and devices, making business processes... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites


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