Buyers Guide

SIEM 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025

Executive Summary SIEM Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with effective management of... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Identity and Access Management 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025

Executive Summary Identity and Access Management Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Endpoint Detection and Response 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025

Executive Summary Endpoint Detection and Response Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Data Recovery 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025

Executive Summary Data Recovery Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with effective management... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Workforce Management Suites 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025

Executive Summary Workforce Management Suites Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Suites

Workforce Management Retail 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025

Executive Summary Workforce Management Retail Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Retail, Business-focused Software and Services, Employees & HCM - Business & Technologies

Workforce Management Manufacturing 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025

Executive Summary Workforce Management Manufacturing Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and... Read More

Topics: Workforce Management, Manufacturing, Business-focused Software and Services, Employees & HCM - Business & Technologies

Workforce Management Healthcare 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025

Executive Summary Workforce Management Healthcare Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics

Workforce Management Basics 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025

Executive Summary Workforce Management Basics Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics

Revenue Recognition 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Revenue Recognition The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is very... Read More

Topics: revenue recognition, Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management

Revenue Lifecycle Platforms 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Revenue Lifecycle Platforms The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Revenue Lifecycle Platforms

Contract Lifecycle Management 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Contract Lifecycle Management That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Contract Lifecycle Management

Billing 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Billing That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very different. This is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Billing

Configure, Price, Quote 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Configure, Price, Quote The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Configure, Price, Quote

Revenue Lifecycle Management 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025

Executive Summary Revenue Lifecycle Management The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management

Retail Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 19 June 2025

Executive Summary Retail Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Retail, Business-focused Software and Services

Machine Learning and Large Language Model Operations 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary Machine Learning and Large Language Model Operations Artificial intelligence (AI) has continued to rise in prominence. ISG Market Lens Research shows that 79% of enterprises plan to increase their spending on AI technology and that the growth in AI spending is outpacing the growth in all other categories of IT spending. However, the research also shows that only a fraction of AI... Read More

Topics: Machine Learning, Generative AI, Machine Learning Operations, AI Platforms, Large Language Models, AI & Technologies

AI Platforms 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary AI Platforms While artificial intelligence (AI) has evolved over many decades, it is now front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting... Read More

Topics: Generative AI, AI Platforms, AI & Technologies

Agentic and Generative AI 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary Agentic and Generative AI As artificial intelligence (AI) continues to evolve, there is an increasing need for it to move beyond merely providing scores or recommendations to going further and taking actionable steps. While scores and recommendations offer valuable insights, they often require decision-makers to translate the data into effective strategies. As enterprises invest... Read More

Topics: Generative AI, AI Platforms, AI & Technologies, Agentic AI

Sales and Operations Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025

Executive Summary Sales and Operations Planning ISG Software Research defines sales and operations planning (S&OP) as a management process designed to align an enterprise’s sales and marketing objectives with its operating environment while respecting financial constraints. The operating environment includes production and distribution assets and capabilities as well as its supplier ecosystem.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Sales and Operations Planning, Business-focused Software and Services

Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025

Executive Summary Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to customers.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Business-focused Software and Services

Midsize Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025

Executive Summary Midsize Supply Chain Planning Arguably the biggest business impact from technology advances over the past two decades has been on helping midsize enterprises improve their performance. These organizations have the same requirements as larger ones but have fewer resources to address those needs. This is especially true for midsize enterprises because, until recently, the... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Midsize, Business-focused Software and Services

Knowledge Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about the business and its activities. ISG Research defines knowledge management (KM) as the practice of using technology to organize information for practical purposes: to create it, store it, keep it current and make it accessible to workers when needed. Knowledge is fundamentally different from data; it is... Read More

Topics: Knowledge Management, Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies

Customer Journey Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Customer Journey Management ISG Research defines Customer Journey Management (CJM) software as a component of broader experience management platforms that allow organizations to design the pathways customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: Customers follow a path through distinct stages,... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customer Journey Management, Customers and CX - Business & Technologies

Customer Experience Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Customer Experience Management Enterprises consistently view customer experience (CX) as an essential component in ensuring continued growth and profitability. The strategies and tools used to improve CX, however, are immensely varied. Businesses usually relegate CX issues to tactical operations departments, where it is rarely the responsibility of one leader to govern and... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies