Buyers Guide

IT Observability Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways IT observability platforms have evolved into critical operational intelligence systems that help enterprises understand and manage increasingly distributed and dynamic technology environments. Organizations rely on observability to correlate telemetry data across infrastructure, applications and services while improving operational resilience and service... Read More

IT Management FinOps Platforms Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways IT management financial operations (FinOps) platforms have become essential for helping enterprises align cloud consumption, operational accountability and financial governance across increasingly complex environments. Organizations are adopting FinOps practices to improve visibility into cloud spending, optimize resource utilization and connect technical decisions... Read More

IT Asset Management Platforms Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways IT Asset Management (ITAM) has evolved from a supporting-inventory discipline into a foundational component of IT service management (ITSM) and operational governance. Enterprises increasingly depend on ITAM to provide continuous visibility into assets, configurations and dependencies across hybrid and cloud environments. Artificial intelligence (AI)-enabled... Read More

AIOps Platforms Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways Artificial intelligence operations (AIOps) platforms have evolved into operational intelligence layers that help enterprises manage increasingly complex and distributed IT environments. Organizations are adopting AIOps to improve visibility, accelerate incident response and automate operational workflows across infrastructure, applications and digital services. AI,... Read More

IT Observability Platforms Emerging Providers Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways IT observability emerging providers are addressing targeted operational visibility, telemetry analysis and analytics challenges within increasingly distributed enterprise environments. These providers often deliver differentiated capabilities in areas such as anomaly detection, event correlation and domain-specific monitoring while complementing broader... Read More

Enterprise Service Management Platforms Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways Enterprise Service Management (ESM) platforms have evolved into enterprise-wide operating layers that unify service delivery, governance and workflow orchestration across business functions. Organizations increasingly rely on ESM to eliminate fragmented service experiences and enforce consistent governance across HR, Legal, Facilities, Finance and IT environments.... Read More

IT Service Management Platforms Buyers Guide 2026 Executive Summary

Posted by Jeff Orr on 03 June 2026

Executive Summary Key Takeaways IT Service Management (ITSM) platforms have evolved from reactive service support systems into operational control planes that coordinate IT services, governance and automation across complex environments. Enterprises increasingly rely on ITSM to connect infrastructure, cloud services, workflows and support operations while maintaining service quality and... Read More

Machine Learning and Large Language Model Operations 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary Machine Learning and Large Language Model Operations Artificial intelligence (AI) has continued to rise in prominence. ISG Market Lens Research shows that 79% of enterprises plan to increase their spending on AI technology and that the growth in AI spending is outpacing the growth in all other categories of IT spending. However, the research also shows that only a fraction of AI... Read More

Topics: Machine Learning, Generative AI, Machine Learning Operations, AI Platforms, Large Language Models, AI & Technologies

AI Platforms 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary AI Platforms While artificial intelligence (AI) has evolved over many decades, it is now front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting... Read More

Topics: Generative AI, AI Platforms, AI & Technologies

Agentic and Generative AI 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025

Executive Summary Agentic and Generative AI As artificial intelligence (AI) continues to evolve, there is an increasing need for it to move beyond merely providing scores or recommendations to going further and taking actionable steps. While scores and recommendations offer valuable insights, they often require decision-makers to translate the data into effective strategies. As enterprises invest... Read More

Topics: Generative AI, AI Platforms, AI & Technologies, Agentic AI