Buyers Guide

IT Service Management Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025

Executive Summary IT Service Management Chief information officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning... Read More

Topics: IT Service Management, IT, IT and Technology-focused Software and Services, IT Management

IT Operations Management Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025

Executive Summary IT Operations Management Chief information officers and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational... Read More

Topics: IT and Technology-focused Software and Services, IT Management, IT Operations Management

IT Observability Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025

Executive Summary IT Observability Chief Information Officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands... Read More

Topics: IT and Technology-focused Software and Services, IT Management, IT Observability

FinOps Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025

Executive Summary FinOps Chief information officers and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning various... Read More

Topics: IT, IT and Technology-focused Software and Services, IT Management, Financial Operations, FinOps

AIOps Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025

Executive Summary AIOps Chief Information Officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning... Read More

Topics: AIOps, IT and Technology-focused Software and Services, IT Management

Product Experience Management for Retail Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management for Retail Products are the foundation of every retailer, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every retail organization must ensure that products get the attention they deserve as they are marketed, sold, serviced... Read More

Topics: Operations, Supply Chain, product experience management, PXM, Retail, Business-focused Software and Services

Product Lifecycle Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Lifecycle Management In an increasingly complex and competitive global marketplace, enterprises are under constant pressure to innovate, streamline operations and bring products to market faster while maintaining high levels of quality in production cycles and compliance with any range of regulatory standards. Organizations must balance the demands of rapid product... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Lifecycle Management

Product Intelligence Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Intelligence In today’s digital landscape, gaining insights into digital product representations through technology can be complex. The vast amounts of consumer interaction data generated can reveal performance metrics and growth opportunities. Digital reviews and advanced analytics quickly identify trends and address challenges, with product definitions serving as... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Intelligence

Product Experience Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold, serviced and... Read More

Topics: Operations, Supply Chain, Business, product experience management, PXM, Business-focused Software and Services

Product Information Management Platform Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Information Management Platform Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold,... Read More

Topics: Operations, PIM, Product Information Management, Supply Chain, Business-focused Software and Services, Platform

Product Information Management for Manufacturing Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Information Management for Manufacturing Products and services are the foundation of every manufacturer. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every manufacturer must ensure that products get the attention they deserve as they are marketed, sold, serviced and enhanced to meet... Read More

Topics: Operations, PIM, Product Information Management, Supply Chain, Manufacturing, Business-focused Software and Services

Power and Utilities Field Service Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Power and Utilities Field Service The global population is projected to reach 9.7 billion by 2050, up from 8 billion in 2023, fueling efforts to meet growing energy needs. The demand for all types of energy sources—including traditional fossil fuels such as coal, oil and natural gas, along with nuclear and renewable sources like solar, wind and hydropower—has introduced a... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Power and Utilities, Field Service Management

Manufacturing Field Service Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Manufacturing Field Service The manufacturing industry is continuously under pressure to streamline its product and supply chain cycles to maximize efficiency while simultaneously meeting cost, profitability and customer expectations. Equipment and product manufacturers are also expected to provide maintenance, repair and operational services promptly to meet customer needs. It... Read More

Topics: Customer Experience, Field Service, Manufacturing, Business-focused Software and Services, Field Service Management

Field Service Proactive Maintenance Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Field Service Proactive Maintenance ISG Research defines field service proactive maintenance as strategies and technologies designed to anticipate and address equipment and service needs before they result in failures or emergencies. By leveraging advancements in Internet of Things (IoT) technology and artificial intelligence (AI)-driven predictive analytics, enterprises can... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Field Service Management, Proactive Maintenance

Field Service Management Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Field Service Management ISG Research defines field service management (FSM) as the practice of delivering technical support at the customer's site, as opposed to relying solely on remote communication channels such as phone or chat. This approach is critical in today's market, where enterprises are increasingly pressured to enhance customer experiences while minimizing costs.... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Field Service Management

Field Service Customer Engagement Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Field Service Customer Engagement ISG Research defines Field Service Customer Engagement as tools that facilitate interactions and communication between businesses and customers throughout the field service process. This concept encompasses the entire customer journey, from the initial request for service to post-service follow-ups, with a focus on enhancing communication,... Read More

Topics: Customer Engagement, Customer Experience, Field Service, Business-focused Software and Services

Talent Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary Talent Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites, Talent Suites

HRMS Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, HRMS, Business-focused Software and Services, HCM Suites

HCM Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites

HCM Platforms Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Platforms Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Platforms, HCM Suites