Executive Summary Customer Interaction Analytics The first iteration of artificial intelligence (AI) tools for contact centers to use Generative AI (GenAI) brought measurable improvements to operations by automating routine functions and speeding interactions. What floated under the radar was how continued AI development was about to remake the analytic landscape around customers. We are now...
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Topics: Customer Experience, Contact Center, Business-focused Software and Services, Customers and CX - Business & Technologies, Customer Interaction Analytics
