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Executive Summary Workforce Management Retail Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Retail, Business-focused Software and Services, Employees & HCM - Business & Technologies


Executive Summary Retail Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Retail, Business-focused Software and Services


Executive Summary Product Experience Management for Retail Products are the foundation of every retailer, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every retail organization must ensure that products get the attention they deserve as they are marketed, sold, serviced... Read More

Topics: Operations, Supply Chain, product experience management, PXM, Retail, Business-focused Software and Services


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